BINDIYA RAVI MAKWANA
AHMEDABAD
Summary
Detail-oriented individual well-known for improving opportunities at local restaurants. Sharp and well-trained in opening and closing procedures. Pursuing an Assistant Restaurant Manager position where attention to detail and exemplary service skills will be appreciated.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
Sivaraj Inn
Salem
08.2022 - Current
- Created weekly work schedules for all restaurant personnel.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Coordinated catering services for special occasions or corporate events.
- Provided leadership and direction to restaurant employees.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Managed cash register operations including deposits and reconciling discrepancies.
- Reviewed employee performance data regularly to identify areas needing improvement.
Assistant Outlet Manager
IBIS City Center
Chennai
11.2021 - 08.2022
- Research new wholesale food suppliers and negotiate prices
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests' feedback and recommend improvements to our menus.
Restaurant Supervisor
Novotel Ibis OMR
Chennai
01.2020 - 11.2021
- Responsible for assisting the Outlet Manager and Assistant Outlet Manager in all operational activities of the restaurant
- Ensure that the restaurant meets the high service standards established by the hotel
- Ensure that SOPs, policies and procedures of the restaurant/hotel are followed
- Taking care of south Indian breakfast
- Delegate and ensure that subordinates perform their duties according to the standards established by the hotel
- Perform opening and closing of cashier
- Ensure all storage rooms are clean and well organized
- Ensure opening and closing procedures of the restaurant are well executed
- Any other ad-hoc assignment as assigned by the management.
Waitress
Novotel Ibis OMR
Chennai
11.2018 - 01.2020
- Welcome each guest with a smile and friendly greeting
- Help customers with orders by explaining dishes and drinks and making recommendations as appropriate
- Coordinate food orders to guarantee timely and efficient delivery to guests
- Refill water and periodically check on guests to handle any issues promptly
- Maintain our high food safety and sanitation standards
- Clean and reset tables.
Guest Service Associate
Ginger Hotel (IHCL)
Delhi
07.2017 - 10.2018
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Processing meal and beverage requests
- Accommodating general and unique requests.
Education
DIPLOMA IN AVIATION, HOSPITALITY AND TOURISM -
FRANKFINN, BHUBANESWAR
01.2018
H.S.C -
LITTLE ANGELS PUBLIC SCHOOL
01.2016
S.S.C -
LITTLE ANGELS PUBLIC SCHOOL
01.2014
Skills
- Decision making
- Effective time management
- Communication
- Leadership
- Customer service
- Team work
- Organized
- Inventory Control
- Menu Planning
- Staff Training and Development
Accomplishments
- In Ibis city Center won twice guest appreciation letter, once employee of the month.
- In Novotel Ibis OMR received multiple guest satisfaction awards.
- Successfully completed Accor emerging leaders program graduation 2020
- Employee of the Month for Novotel ibis on April 2019.
- Highest Guest Satisfaction Score Certification 2021.
Personal Information
- Passport Number: X8897349
- Passport Expiry Date: 04/30/2033
- Husband's Name: MR. RAVI VINODBHAI MAKWANA
- Date of Birth: 11/07/1999
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Assistant Restaurant Manager
Sivaraj Inn
08.2022 - Current
Assistant Outlet Manager
IBIS City Center
11.2021 - 08.2022
Restaurant Supervisor
Novotel Ibis OMR
01.2020 - 11.2021
Waitress
Novotel Ibis OMR
11.2018 - 01.2020
Guest Service Associate
Ginger Hotel (IHCL)
07.2017 - 10.2018
DIPLOMA IN AVIATION, HOSPITALITY AND TOURISM -
FRANKFINN, BHUBANESWAR
H.S.C -
LITTLE ANGELS PUBLIC SCHOOL
S.S.C -
LITTLE ANGELS PUBLIC SCHOOL
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