Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bindiya Shetty

Mangalore

Summary

Dynamic Business Development and Operations Specialist with a proven track record at Ignited Minds, excelling in customer relationship management and compliance auditing. Adept at enhancing operational efficiency and fostering teamwork, I successfully implemented process improvements that elevated service quality and student satisfaction. Passionate about driving results and supporting educational aspirations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Development and Operations Specialist

Ignited Minds
Mangalore
02.2021 - 09.2025

Coordinated schedules and resources to support daily operations efficiently as the co-owner.
Collaborated with team members to enhance workflow processes.
Maintained compliance with company policies and regulations consistently.
Reviewed operational processes for accuracy and adherence to internal guidelines.
Managed vendor relationships by negotiating contracts and monitoring service levels.
Identified improvement areas in operations systems, and implemented necessary changes.
Provide extensive information about a wide range of international educational institutions and programs.
Assisted students with admissions and visa applications, ensuring the timely submission of paperwork.

Quality specialist

Cureskin
Bangalore (Remote Work)
06.2021 - 10.2024
  • Collaborated with production teams to address quality issues promptly.
  • Implemented corrective actions to resolve identified quality discrepancies.
  • Conducted internal audits to ensure compliance with quality standards and procedures.
  • Provided technical support to other departments on quality-related matters.
  • Documented daily inspection results and reported any discrepancies or problems immediately.
  • Analyzed customer complaints, identified root causes, and implemented corrective action plans.
  • Tracked defect rates over time and suggested measures for continual improvement of quality assurance systems.

Overseas admissions counselor

IDP Education
Mangalore
02.2018 - 11.2020
  • Evaluated student applications to determine admission eligibility and compliance with requirements.
  • Advised students on educational pathways and selection of appropriate institutions.
  • Assisted students in preparing admissions and visa applications for international study.

Store Manager

3M Car Care
Mangalore
05.2016 - 10.2017
  • Oversaw daily operations of car care services and retail sales.
  • Managed inventory levels and ensured product availability for customers.
  • Conducted regular inspections of service areas for cleanliness and safety compliance.
  • Resolved customer complaints effectively to maintain satisfaction and loyalty.

Education

Post Graduate Diploma Certificate in Human Resource Management - Human Resource Management

Seneca College of Applied Arts And Technology
Toronto, Canada
02-2016

Bachelor of Arts - Human Resources Development

SDM College of Business Management
Mangalore
06-2014

Skills

  • Customer relationship management
  • Quality assurance
  • Compliance auditing
  • Effective communication
  • Experience in leadership
  • Teamwork and collaboration

Certification

  • Band 7.5 in IELTS
  • Diploma Certificate in Event Management
  • Diploma Certificate in Labour Laws
  • Certificate in Income tax

Languages

Tulu
First Language
English
Advanced (C1)
C1

Timeline

Quality specialist

Cureskin
06.2021 - 10.2024

Business Development and Operations Specialist

Ignited Minds
02.2021 - 09.2025

Overseas admissions counselor

IDP Education
02.2018 - 11.2020

Store Manager

3M Car Care
05.2016 - 10.2017

Post Graduate Diploma Certificate in Human Resource Management - Human Resource Management

Seneca College of Applied Arts And Technology

Bachelor of Arts - Human Resources Development

SDM College of Business Management
Bindiya Shetty