Bindiya Thapa
Bengaluru
Summary
Skilled professional with experience in collections, customer service and cash reconcilation. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
17
17
years of professional experience
Work History
Collections Analyst
Palo Alto Networks
06.2022 - Current
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Maintained accurate records of customer accounts, payments and payment plans.
Assistant Manager
Genpact
03.2021 - 03.2022
- Worked on different type of deductions and claims related to promotional events.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked actively with internal team, handled concerns quickly and escalated major issues to supervisor.
- Maintained check on recurring claim types and worked with sales to fix root cause in order to minimize inflow of similar cases
- Identified control gaps in processes and procedures and suggested methods for improvement.
Senior Collections Specialist
DXC Technology
08.2017 - 02.2021
- Managed a portfolio of >$75M.
- Research and analyze accounts prior to initiating customer contact, examining historical data, evaluating past collection efforts.
- Resolve billing and other issues raised by customers.
- Report on collection activity and accounts receivable status to management.
- Collaborate with billing team and cash management team to achieve collections target on monthly basis
- Mentored 3 employees, overseeing hiring, training, and their professional growth
Senior Analyst
Oracle India Pvt. Ltd
06.2015 - 08.2017
- Maintained records of outstanding invoices, debits/credits and ensured customer’s accounts are up to date.
- Managed 3 different portfolios independently and ensured no invoice rolls over to next past due bucket without valid dispute.
- Investigated and resolved queries and invoice discrepancies raised by customers.
- Worked on aged invoices, write off transactions and reconciliations.
- Provided supporting documentation for audit.
Accounts Receivable Associate
Dell International Services
07.2008 - 08.2013
- Handled and Maintained portfolio of $16M.
- Customer payment reconciliation - Worked on reconciliations and ensured that payments are being posted accurately.
- Worked on “unidentified funds” and maintained <$500 during month end.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Was part of Contract Maintenance Team from 2010 and worked with other teams and processed requests like waiving late fees, modifying payment term, resetting or reversing payment applied by cash apps team.
- As Quality Analyst, ensured that team completes all cases assigned before cut-off time.
- Analyzed root cause for errors identified and gave feedback.
Education
Bachelor of Commerce - Accounting And Finance
St. Edmund's College
Shillong, MeghalayaHigh School Diploma -
Kendriya Vidyalaya
Shillong, MehalayaSkills
- Collections
- Account Reconciliation
- Issue investigation
- Customer Service
- Problem-solving abilities
- Teamwork and collaboration
Timeline
Collections Analyst
Palo Alto Networks
06.2022 - Current
Assistant Manager
Genpact
03.2021 - 03.2022
Senior Collections Specialist
DXC Technology
08.2017 - 02.2021
Senior Analyst
Oracle India Pvt. Ltd
06.2015 - 08.2017
Accounts Receivable Associate
Dell International Services
07.2008 - 08.2013
High School Diploma -
Kendriya Vidyalaya
Bachelor of Commerce - Accounting And Finance
St. Edmund's College