Salesforce
BINDU C
Bangalore
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Competent Product Specialist with more than 3.5 years of experience working in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Product specialist
Think and Learn Pvt. ltd Company
Bangalore
01.2020 - Current
- Suggested specific products to meet customer needs
- Continually expanded knowledge of Product
- Researched product's technical specifications and accurately communicated information.
- Learned about product's technical specifications and accurately explained specifications to customers and work team
- Instructed customers in product operations and customizations
- Trained new specialists to present company products or services
- Researched competitor products and consumer interests to anticipate and answer questions, providing more information
- Maintained composure and patience in face of difficult customer situations, applying de- escalation techniques and positive customer support
- Oversaw daily performance of computer systems
- Collected, analyzed and reported on data for use in operational planning
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems
- Updated databases with new and modified customer data
- Mentored junior team members and managed employee relationships
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor Of Engineering - Electrical and Electronics Engineering
Acharya Institute of Technology
Skills
Product demonstrations
Outstanding interpersonal skills
Demonstration abilities
High technical skills
Employee training
Communications management
Research methods
Product and service sales
Database Management
Mastery of data collection
Fact checking
Accomplishments
- Promoted to Senior Product specialist due to Good process and product knowledge and that achieved greater support in understanding customer needs
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved delivery of Product by Logistics negotiate, realizing overall increase in customer satisfaction and cost efficiency
- Led team to achieve overall Refund management, earning recognition from upper management and financial reward
- Recognized as Employee of the week and employee of quarterly multiple times for outstanding performance and team contributions.
Additional Information
• Communication skills both- written and verbal
• Learning languages
• Travelling-Curious to learn new things, experience new culture and meet new people
• Photography
• Sports and Dance
Software
Freshdesk
Leadsquared
Timeline
Senior Product specialist
Think and Learn Pvt. ltd Company
01.2020 - Current
Bachelor Of Engineering - Electrical and Electronics Engineering
Acharya Institute of Technology