Salesforce
BINDU C
Bangalore
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Competent Product Specialist with more than 3.5 years of experience working in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Product specialist
Think and Learn Pvt. ltd Company
Bangalore
01.2020 - Current
- Suggested specific products to meet customer needs
- Continually expanded knowledge of Product
- Researched product's technical specifications and accurately communicated information.
- Learned about product's technical specifications and accurately explained specifications to customers and work team
- Instructed customers in product operations and customizations
- Trained new specialists to present company products or services
- Researched competitor products and consumer interests to anticipate and answer questions, providing more information
- Maintained composure and patience in face of difficult customer situations, applying de- escalation techniques and positive customer support
- Oversaw daily performance of computer systems
- Collected, analyzed and reported on data for use in operational planning
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems
- Updated databases with new and modified customer data
- Mentored junior team members and managed employee relationships
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor Of Engineering - Electrical and Electronics Engineering
Acharya Institute of Technology
Skills
Product demonstrations
Accomplishments
- Promoted to Senior Product specialist due to Good process and product knowledge and that achieved greater support in understanding customer needs
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved delivery of Product by Logistics negotiate, realizing overall increase in customer satisfaction and cost efficiency
- Led team to achieve overall Refund management, earning recognition from upper management and financial reward
- Recognized as Employee of the week and employee of quarterly multiple times for outstanding performance and team contributions.
Additional Information
• Communication skills both- written and verbal
• Learning languages
• Travelling-Curious to learn new things, experience new culture and meet new people
• Photography
• Sports and Dance
Software
Freshdesk
Leadsquared
Timeline
Senior Product specialist
Think and Learn Pvt. ltd Company
01.2020 - Current
Bachelor Of Engineering - Electrical and Electronics Engineering
Acharya Institute of Technology
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