BINDU NAIR
Abu Dhabi
Summary
A strategic and result oriented HR professional with over 15 years of progressive experience in Human Resource management Operations across UAE and wider GCC region. Proven expertise in leading HR operations, Employee Relations, and Strategic Business Partnering, and organizational change across diverse industries. Adept at aligning HR strategies with business goals, driving process improvements, and fostering inclusive, high-performance cultures. Adept at leading cross-functional teams, managing complex employee relations issues, and implementing scalable HR processes that support business growth and transformation. Known for a collaborative leadership style, strong stakeholder management, and a deep understanding of labor laws and compliance frameworks. Passionate about fostering inclusive workplace cultures and delivering impactful HR solutions that empower people and performance.
Overview
23
23
years of professional experience
6
6
Languages
Work History
Cluster Lead for HR Operations, UAE, KQOB & Pakistan
ERNST & YOUNG MIDDLE EAST LLC
07.2022 - Current
- Leading a team of 11 HR professionals supporting 3,300+ employees, across multiple GCC offices responsible for strategic HR operations, ensuring seamless service delivery, compliance, and strategic alignment with business goals across all Service Lines.
- Strategic HR Leadership & Stakeholder Management:
- HR advisory to Business and function heads on all aspects of employees relations, coaching and guiding the leaders on the best practices.
- Partner with business leaders to understand their HR needs and align HR strategies with business objectives.
- Foster a collaborative and inclusive work environment, promoting diversity and inclusion initiatives.
- Employee Relations:
- Lead employee relations initiatives, foster a positive work environment by addressing employee concerns and facilitating conflict resolution.
- Lead unbiased investigations related to employee grievances/disciplinary and recommend fair outcomes.
- HR Operations & Service Delivery:
- Oversee the day-to-day HR operations, ensuring efficiency and compliance and exceptional employee experience.
- Manage HR inquiries and provide guidance on HR policies, procedures, and best practices.
- Optimized HR systems and tools, contributing to automation and digital transformation initiatives.
- Developed SOPs and process documentation to standardize HR workflows across locations, contributing to operational excellence.
- Talent Lifecycle Management
- Support onboarding processes for new hires, ensuring a smooth transition into the organization.
- Deliver engaging HR inductions to embed organizational values, culture, and policies enhancing the new joiner’s onboarding experience.
- Managed offboarding processes, including Partners, ensuring professionalism and strong alumni engagement.
- Support the Business with the Client Secondment program.
- Seamless Off-boarding experience:
- Managed end-to-end offboarding for all levels, including Partners, ensuring smooth transitions, fostering positive relationships and maintaining engagement post departure.
- Maintained positive alumni relations to support employer branding and future engagement.
- Performance & Change Management:
- Supported the performance management cycle, including feedback, coaching, and PIPs.
- Led major change initiatives—restructuring, legal entity transitions, and contract revisions to reflect regulatory changes, with clear communications and focus on compliance.
- Policy, Compliance & Governance:
- Ensure adherence to local labor laws and regulations, as well as organizational policies.
- Develop, implement, and communicate HR policies and procedures to drive consistency and compliance.
- Process Improvement & Transformation:
- Identify and implement process enhancements that improve HR service delivery and operational efficiency.
- Championed best practices across all locations under cluster operations.
Senior Manager HR/Head of HRBPs for Emaar Group
EMAAR GROUP
01.2021
- Managing a portfolio covering over 6000 employees, across Emaar Group i.e. Emaar Properties, Development, Malls, Entertainment, Hospitality and Hamptons in the capacity of a Senior Manager HR with the support of 10 direct reports.
- Stakeholder Management
- Providing HR advice to executive management and function heads on all aspects of employees relations, coaching and guiding the leaders on the best practices.
- Partner with business and rewards team on organizational design, workforce planning and managing manpower budgets.
- Rolling out the Centre of Excellence Framework to the business effectively such as goal setting, individual development plan, organizational talent review for the business, identifying top talent for succession planning for both senior and mid-level management.
- Collaborate with recruitment, compensation & benefits, rewards, talent management and shared services on various initiatives and their implementation to improve efficiency.
- Employee Relations
- Handling disciplinary and employee grievance, conducting detailed investigations, making sound recommendations in line with the company’s values and policies and executing the approved actions.
- Leveraging insights to coach and influence all levels in the organization and effectively handle employee situations.
- Supporting business with manpower reduction exercise, performance management issues, terminations, non-confirmations etc.
- On-boarding and Off-boarding
- Handling onboarding of local and overseas hires including the completion of joining formalities, travel arrangement, accommodation, visas etc.
- Carrying out the off-boarding process for all levels; conducting exit interviews for insights on the areas of improvement or potential retention
- Final Settlement computation for leavers, assisting with the exit formalities i.e. visa cancellations, transfers, repatriation etc.
- HR Projects and Process Automation (in collaboration with IT)
- Led and supported various system automations to enhance efficiency and accuracy within the processes and reduce time consuming and administrative tasks.
- Employee Orientation Program
- Change Management initiatives for Hamptons.
- Partnered with IT to develop the HR Portal for access to policies, HR newscast on a single platform.
- Automation of the Exit Process for Resignation/Termination on Oracle, Final Settlement computation
- Automation of employee letters, Business travel approval process on Oracle
- Automation of Probation process and Onboarding module on Success Factors
- Digitalization of employee files on FileNet
- Policies & Procedures
- Developing/implementing/update/amending HR Policies across the group.
- Partnering closely with the legal and audit team to ensure adherence to the legal requirement as well as internal audit.
- Cascading policies, HR initiatives through road shows for all levels of Management.
- Talent Acquisition (2008 – 2010)
- Screening, shortlisting resumes for both senior and junior positions from job portals etc.
- Arranging assessment centers, interviews for mass recruitment and assist with the selection process.
- Preparation of employment contracts, carrying out onboarding formalities, complying with visa requirements for both local and overseas hire.
- Achievement: Top Talent - Mid Management Level in 2019
Team Assistant
THE NIELSEN COMPANY - Global Market Research Company
01.2004 - 01.2008
- Provided administrative support to a team of Senior Managers and Research Executives
- Worked on research data for reports, presentations etc.
- Assisted the HR department with recruitment, screening/short listing resumes and scheduling interviews, conducting and assessing placement tests for junior positions.
Secretary
INDESIT BUILDING MATERIALS (SOBHA)
01.2003 - 12.2003
- Handled the Reception and Administrative tasks to support the Sales Team, preparing sales reports, maintaining the sales tracker and all adhoc admin requirements for the Department.
Education
Post Graduate Diploma - Industrial Relations & Personnel Management
Bharatiya Vidhya Bhawan
Bachelor’s degree - commerce
Bangalore University
Skills
- Strategic HR Business Partnering
- HR Operations Management
- Employee Relations & Engagement
- Performance Management
- GCC Labor Law & Compliance
- Change Management & Transformation
- Onboarding & Offboarding Excellence
- HR Policy Development
- Stakeholder Management
- Diversity & Inclusion Initiatives
- HRIS & Digital HR Tools
- Team Leadership & Coaching
Websites
Training
- Emaar Elevate – Leadership Development Programme
- Franklin Covey – The 7 Habits of Highly effective People, Speed of Trust
- Liz Wiseman – Multipliers: How the Best Leaders Make Everyone Smarter
- Mindgym – Change Agility, Courageous Conversations, Execute
Timeline
Cluster Lead for HR Operations, UAE, KQOB & Pakistan
ERNST & YOUNG MIDDLE EAST LLC
07.2022 - Current
Senior Manager HR/Head of HRBPs for Emaar Group
EMAAR GROUP
01.2021
Team Assistant
THE NIELSEN COMPANY - Global Market Research Company
01.2004 - 01.2008
Secretary
INDESIT BUILDING MATERIALS (SOBHA)
01.2003 - 12.2003
Bachelor’s degree - commerce
Bangalore University
Post Graduate Diploma - Industrial Relations & Personnel Management
Bharatiya Vidhya Bhawan
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