Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bindu Sree

Hyderabad

Summary

Experienced ServiceNow Developer with strong skills in ITSM and integrations. Proven track record in problem-solving and streamlining processes to enhance operational efficiency.

Overview

10
10
years of professional experience

Work History

Service now Developer/Tech Lead

Tech Mahindra
Hyderabad
05.2025 - Current
  • Worked on incident to incident integration.
  • Configured oauth 2.0 with customer given client ID and client secret id.
  • Worked on Servicenow to ADO integration.
  • Monitoring the queue, assign the work to team members.
  • Involving in the customer calls to gather the requirements.
  • Identifying the issues related to integration.
  • Worked on Error handling of integrations.
  • Worked on Scripted Rest API for different validations.

Service now Developer/admin

Encora Innovation Labs
Bangalore
09.2023 - 12.2024
  • Experience in working on the ITIL process configuration, such as Incident, Problem, Change Management, Knowledge Management, Service Catalog, and SLA in ServiceNow.
  • Working on the Service Portal, such as configuration changes of the OOB portals, creating pages, headers, and footers, and configuration changes of the existing widgets.
  • Implementation and configuration changes of HR Service Delivery.
  • Experience in working with Service Now workflow editor and tailoring existing ITIL workflows to customer requirements.
  • Experience in implementation of Business Rules, UI Actions, UI Policies, Client Scripts, UI pages, Security Access Controls in Service Now.
  • Worked on Jira.
  • Extensive hands on Service Catalog Management across all catalog types like Record Producer, Catalog Items, Order Guides, Content Items also including areas like Variable Sets, Catalog UI Policies and Catalog Client Scripts.
  • Worked extensively on Data Import for various file formats (CSV, Excel, XML).
  • Experience of working with Import Sets and Transform Maps.
  • Good Design understanding on Tables, Table Extension, Relationships between tables and controlling data access using ACL's.
  • Import issues from test to real time JIRA.
  • Created Custom Fields in JIRA.
  • Monitor JIRA logs, when performing migrations, troubleshooting user's/system issues.

Technical Architect

Joules to Watts Business Solutions Pvt Ltd
Bangalore
07.2021 - 05.2023
  • Implementing the Human Resources application in order to set up HR data.
  • Configuring applications to work with the organisation's HR processes.
  • Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration, Knowledge Base and Employee Service Centre.
  • Configured HR Templates, HR Document Templates, HR Tasks, Service Activities, and Security policies.
  • Manage employee onboarding, offboarding, benefits, and employee relations.
  • Integration HRSD with other ServiceNow modules and external systems.
  • Utilizing HRSD to provide seamless services to employees through various HR activities.
  • Manage and maintain employee-related data, including personal information, employment details, compensation, and benefits.
  • Automate HR processes and workflows to improve efficiency and reduce manual effort.
  • Worked on report analytics and workforce management.
  • Managing and maintains the HRSD module in ServiceNow.
  • Configuring and customizes the HRSD platform to meet the organization's specific needs.
  • Managing user access and roles within HRSD.
  • Managing testing, identifies test scenarios, and executes UAT.
  • Enabling HR teams to efficiently manage employee requests, inquiries, and issues.
  • Created record producers for HR Case creation.
  • Configured Lifecycle events with multiple activity sets.
  • Configured Assignment Rules, Audiences, Advanced work assignments.
  • Configured Document templates, Document blocks, fulfilment instructions and checklists.

Service Now Developer

HSBC Electronic Data Processing (India) Private Limited
Hyderabad
11.2015 - 05.2021
  • Worked on FIRCO continuity back end.
  • IT Service Management applications development on Service-Now platform to automate the day-to-day corporate business processes.
  • A ServiceNow expert with experience in implementing end-to-end Service Catalog, Incident Management, Change Management, Knowledge Management, and Problem Management.
  • Creation of new service catalog items, order guides, record producers and modifying the existing ones as per the new requirement.
  • Developing and configuring Business Rules, UI Policies, Catalog Client Scripts and Client Scripts, etc.
  • Progressive expertise in design, configuration, development, testing and Implementation of IT Service Management, Infrastructure Operations, Application development.
  • Experience in writing technical design documents and converting functional specs to technical specs.
  • Excellent Written and Verbal Skills; Results oriented and Self-Starter looking for challenges; Ability to rapidly learn and apply new technologies and improve processes; Self-motivated and results-oriented with solid work ethic.
  • Very strong analytic and presentation skills and problem-solving techniques with emphasis on individual and team effort.
  • Provide architectural controls and impact analysis for new requirements.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Coordinated meetings, conferences.
  • The role involves designing, configuring, troubleshooting and implementing baseline.

Education

MTech -

S.V college of engineering
Chevella
01.2015

B Tech - Information technology

Chilkur Balaji institute of technology
Moinabad
01.2013

High School -

SUJATHA HIGH SCHOOL
Hyderabad, TG
01.2007

Intermediate -

Hasvitha junior college

Skills

  • ITSM (IT Service Management)
  • ITOM (Event Management)
  • Integrations
  • ATF (Automation test Framework)
  • Release Management

Timeline

Service now Developer/Tech Lead

Tech Mahindra
05.2025 - Current

Service now Developer/admin

Encora Innovation Labs
09.2023 - 12.2024

Technical Architect

Joules to Watts Business Solutions Pvt Ltd
07.2021 - 05.2023

Service Now Developer

HSBC Electronic Data Processing (India) Private Limited
11.2015 - 05.2021

MTech -

S.V college of engineering

B Tech - Information technology

Chilkur Balaji institute of technology

High School -

SUJATHA HIGH SCHOOL

Intermediate -

Hasvitha junior college

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