Bindusagar Bammidi
Pune
Summary
Technical process professional with history of refining operational protocols and enhancing system efficiencies. Known for strong focus on teamwork and delivering reliable results. Skilled in process optimization and technical troubleshooting, consistently adapting to evolving project requirements.
Overview
6
6
years of professional experience
Work History
Technical Process Specialist
Infosys
Pune, Maharashtra
08.2025 - Current
- Supported 500+ enterprise users resolving Windows, Microsoft 365, and network issues.
- Resolved 30 to 40 ServiceNow tickets daily while maintaining SLA compliance.
- Troubleshot endpoint compliance issues using Microsoft Intune.
- Managed Active Directory tasks including password resets and access control.
- Resolved remote access issues in Citrix Workspace (VCA) environments.
- Enhanced overall system performance through troubleshooting, root cause analysis, and resolution of complex issues.
Senior Technical Service Desk Executive
Infosys
Pune, Maharashtra
01.2024 - 08.2025
- Achieved 90%+ first call resolution rate by resolving user issues efficiently.
- Provided L1 support for Windows, VPN, and Microsoft 365 applications.
- Reduced escalations by resolving common issues at first level support.
Retail Associate
Amazon Development Center
India
08.2020 - 08.2023
- Handled 50+ customer interactions daily resolving account and order issues.
- Maintained 95%+ customer satisfaction through effective communication.
- Recognized for consistent performance and teamwork.
Education
B.Tech - Electrical Engineering
JNTUK University
Amalapuram, India04-2019
Diploma - Electrical Engineering
Sri Shivani Group of Colleges
Srikakulam, India04-2016
Skills
- Windows 10
- Windows 11
- Troubleshooting
- IP Configuration
- DNS
- DHCP
- VPN Connectivity
- Active Directory
- Password Reset
- Account Unlock
- Group Management
- Microsoft 365
- Outlook
- Mailbox Access
- Teams Troubleshooting
- Endpoint Management
- Microsoft Intune Compliance
- Virtual Desktop
- Citrix Workspace
- Ticketing Tool
- ServiceNow
Accomplishments
- Rising Star Award for outstanding performance.
- Promoted to Technical Process Specialist based on performance.
- Demonstrated leadership in handling critical incidents.
Timeline
Technical Process Specialist
Infosys
08.2025 - Current
Senior Technical Service Desk Executive
Infosys
01.2024 - 08.2025
Retail Associate
Amazon Development Center
08.2020 - 08.2023
B.Tech - Electrical Engineering
JNTUK University
Diploma - Electrical Engineering
Sri Shivani Group of Colleges