Bindusar Kushwaha

• Consultancy: Providing customers with guidance and support to ensure that their investment in Microsoft products delivers value to the business.
• Education: Ensuring that any skills gaps that a customer had with the Windows Operating System, Microsoft Endpoint Manager (MEM), Microsoft Enterprise Mobility + Security (EMS), and technologies are appropriately addressed by using a mix of formal and informal training.
• Assessment: Developing and delivering Azure Well-Architected Framework (WAF) assessments, Cloud Adoption Framework (CAF) assessments, Azure AD On-Demand Assessments, MEM RAP as a Service (RaaS), and Windows Client Risk Assessment Service to modernize endpoints, cloud infrastructure embracing a Zero Trust security model.
• Troubleshooting: Providing onsite, reactive support to expedite incident resolution in a high-pressure and challenging environment.
• Mentoring: Coaching, mentoring, and guiding the team in preparation of presentations, delivering effective demos based on identified requirements and pain points.
• Key customers to work with include Infosys, HCL, Air India, CTS, TCS, Tech M, LTIM, and many more.

Supported high-stakes cases related to System Center Suite of products effectively.
Documented bugs, design change requests, and requests for comment for ongoing and beta releases.
Developed knowledge base articles aimed at product enhancement for internal and external audiences.
Guided new hires through mentorship and collaborated across teams to resolve complex challenges.
Delivered impactful training, triage meetings, and brown-bag sessions for skill development.

Troubleshot System Center Configuration Manager for Microsoft Premier customers, focusing on software updates and application management.
Managed site-to-site replication and client installation processes to enhance operational efficiency.
Executed operating system deployments, ensuring seamless integration across environments.
Developed comprehensive reports to provide insights into system performance and usage.
Configured Intune and site boundaries to optimize mobile device management.
Collaborated on dependent applications, including SQL, IIS, Active Directory, and Public Key Infrastructure.
Streamlined network operations by integrating WDS and WSUS components effectively.

Resolved Active Directory issues, including sites, roles, subnets, and DNS for Microsoft customers.
Conducted troubleshooting for DC backup and recovery, authentication, and Group Policies.
Provided floor support and training for new hires to enhance customer engagement.
Guided new employees in live calls and remote sessions with clients.

Provided assistance with Netgear routers, wireless devices, WLAN, access points, and range extenders using phone and remote session methods

Maintained and monitored Squid and Samba servers in Linux for college campus file sharing.
Ensured optimal performance of file server to support campus-wide access.
Conducted regular updates to enhance security and functionality of servers.
Resolved technical issues promptly to minimize downtime for users.