Bindushri A
Chokkanahalli, Bengaluru
Summary
Accomplished professional with 8+ years of cross-functional experience spanning Agile project management, team facilitation, facilities operations, and corporate event management. Proven expertise as a Scrum Master and Proxy Product Owner, driving Agile transformations, backlog prioritization, and stakeholder alignment to deliver projects with 30% faster release cycles and improved team morale. Adept at facilitating Scrum ceremonies, coaching cross-functional teams, and embedding continuous improvement practices that enhance delivery predictability and business value.
Overview
9
9
years of professional experience
Work History
Scrum Master
Maersk Global Service Centre
10.2022 - Current
- Scrum Master with proven experience facilitating Agile adoption and guiding multiple teams on their transformation journey.
- Implemented Agile and Scrum frameworks to increase team velocity, improve delivery predictability, and maximize business value.
- Facilitated Scrum ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
- Partnered with Product Owners and stakeholders to refine user stories, prioritize backlog items, and ensure alignment with business objectives.
- Coached and mentored cross-functional teams on Agile principles, driving higher maturity, collaboration, and accountability.
- Optimized backlog management by prioritizing high-value deliverables, enabling faster releases and measurable ROI.
- Created and maintained user stories with acceptance criteria to guide development efforts and improve requirement clarity.
- Promoted transparency and collaboration through custom Scrum boards, Agile metrics, and progress reporting.
- Resolved conflicts and removed impediments, fostering a healthy, high-performing team environment.
- Led continuous improvement initiatives by leveraging retrospectives and feedback loops to refine processes and practices.
- Streamlined release processes in coordination with development and operations teams, accelerating time-to-market.
- Facilitated cross-departmental workshops and training sessions to scale Agile practices across the organization.
- Enhanced customer satisfaction by incorporating end-user feedback into backlog prioritization and sprint planning.
Events
CBRE
12.2018 - 10.2022
- Explored and implemented process, technology, and team improvements, enhancing overall efficiency and productivity.
- Facilitated effective meetings to drive outcomes, define action items, and enable continuous improvement.
- Collaborated cross-functionally to resolve pressing issues with quick turnaround times.
- Prepared and presented bi-weekly and monthly deliverables to leadership, enabling informed business decisions.
- Introduced innovative practices in virtual environments to improve team engagement and collaboration.
- Facilitated conflict resolution, helping teams perform better and maintain a healthy work culture.
- Interacted with clients and gathered requirements, building effective roadmaps aligned with business needs.
- Maximized client engagement and satisfaction by consistently delivering high-quality service.
Helpdesk Executive
Altisource Business Solutions Private limited, Dusters Total Solutions Services & Vestian
03.2017 - 05.2018
- Engaged with employees to gather feedback on facility maintenance and operations, ensuring continuous improvement.
- Managed centralized facility helpdesk operations across India, AMR, and Manila for streamlined issue resolution.
- Oversaw hygiene and cleanliness standards, including housekeeping and pest control, to maintain safe and compliant facilities.
- Reduced operational costs through efficient utilization of supplies and resources.
- Organized and coordinated office events such as Townhalls, food festivals, and corporate decorations.
- Coordinated Emergency Response Team (ERT) training and fire evacuation drills, strengthening workplace safety.
- Managed employee transport logistics, collaborating with team leads and transport teams for effective allocation.
- Supervised cafeteria operations (18 outlets), ensuring quality service and smooth vendor coordination.
- Monitored contractor attendance and processed vendor invoices for accurate and timely billing.
- Implemented daily, weekly, and monthly facility maintenance checklists, ensuring compliance and audit readiness.
- Achieved 100% scores in external audits (Assurant client audit, ISO audit) by maintaining high facility standards.
- Handled facility inventory and asset management, ensuring accurate tracking and accountability.
Education
Bachelor of Engineering - Computer Science
SVCE
2015
Skills
- Agile & Scrum Practices
- Agile Coaching & Facilitation
- Backlog & Release Management
- Stakeholder Collaboration
- Metrics & Reporting
- Tools & Frameworks
- Team & Culture Building
Accomplishments
- Awarded Spot Awards for facilitating cross-functional workshops and driving an organization-wide strategy session.
- Served as Proxy Product Owner across multiple projects, aligning product roadmaps with stakeholder priorities and business goals.
- Led Agile maturity uplift for multiple teams, enhancing delivery consistency while fostering a collaborative, motivated culture.
Technical Experience
Programming Language : C, C++
Tools : Jira , Confluence
Affiliations
- Professional Scrum Master - 1
- Professional Scrum Product Owner - 1
Languages
English
Hindi
Kannada
Telugu
Timeline
Scrum Master
Maersk Global Service Centre
10.2022 - Current
Events
CBRE
12.2018 - 10.2022
Helpdesk Executive
Altisource Business Solutions Private limited, Dusters Total Solutions Services & Vestian
03.2017 - 05.2018
Bachelor of Engineering - Computer Science
SVCE
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