Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Experience
Affiliations
Languages
Timeline
Generic

Bindushri A

Chokkanahalli, Bengaluru

Summary

Accomplished professional with 8+ years of cross-functional experience spanning Agile project management, team facilitation, facilities operations, and corporate event management. Proven expertise as a Scrum Master and Proxy Product Owner, driving Agile transformations, backlog prioritization, and stakeholder alignment to deliver projects with 30% faster release cycles and improved team morale. Adept at facilitating Scrum ceremonies, coaching cross-functional teams, and embedding continuous improvement practices that enhance delivery predictability and business value.

Overview

9
9
years of professional experience

Work History

Scrum Master

Maersk Global Service Centre
10.2022 - Current
  • Scrum Master with proven experience facilitating Agile adoption and guiding multiple teams on their transformation journey.
  • Implemented Agile and Scrum frameworks to increase team velocity, improve delivery predictability, and maximize business value.
  • Facilitated Scrum ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
  • Partnered with Product Owners and stakeholders to refine user stories, prioritize backlog items, and ensure alignment with business objectives.
  • Coached and mentored cross-functional teams on Agile principles, driving higher maturity, collaboration, and accountability.
  • Optimized backlog management by prioritizing high-value deliverables, enabling faster releases and measurable ROI.
  • Created and maintained user stories with acceptance criteria to guide development efforts and improve requirement clarity.
  • Promoted transparency and collaboration through custom Scrum boards, Agile metrics, and progress reporting.
  • Resolved conflicts and removed impediments, fostering a healthy, high-performing team environment.
  • Led continuous improvement initiatives by leveraging retrospectives and feedback loops to refine processes and practices.
  • Streamlined release processes in coordination with development and operations teams, accelerating time-to-market.
  • Facilitated cross-departmental workshops and training sessions to scale Agile practices across the organization.
  • Enhanced customer satisfaction by incorporating end-user feedback into backlog prioritization and sprint planning.

Events

CBRE
12.2018 - 10.2022
  • Explored and implemented process, technology, and team improvements, enhancing overall efficiency and productivity.
  • Facilitated effective meetings to drive outcomes, define action items, and enable continuous improvement.
  • Collaborated cross-functionally to resolve pressing issues with quick turnaround times.
  • Prepared and presented bi-weekly and monthly deliverables to leadership, enabling informed business decisions.
  • Introduced innovative practices in virtual environments to improve team engagement and collaboration.
  • Facilitated conflict resolution, helping teams perform better and maintain a healthy work culture.
  • Interacted with clients and gathered requirements, building effective roadmaps aligned with business needs.
  • Maximized client engagement and satisfaction by consistently delivering high-quality service.

Helpdesk Executive

Altisource Business Solutions Private limited, Dusters Total Solutions Services & Vestian
03.2017 - 05.2018
  • Engaged with employees to gather feedback on facility maintenance and operations, ensuring continuous improvement.
  • Managed centralized facility helpdesk operations across India, AMR, and Manila for streamlined issue resolution.
  • Oversaw hygiene and cleanliness standards, including housekeeping and pest control, to maintain safe and compliant facilities.
  • Reduced operational costs through efficient utilization of supplies and resources.
  • Organized and coordinated office events such as Townhalls, food festivals, and corporate decorations.
  • Coordinated Emergency Response Team (ERT) training and fire evacuation drills, strengthening workplace safety.
  • Managed employee transport logistics, collaborating with team leads and transport teams for effective allocation.
  • Supervised cafeteria operations (18 outlets), ensuring quality service and smooth vendor coordination.
  • Monitored contractor attendance and processed vendor invoices for accurate and timely billing.
  • Implemented daily, weekly, and monthly facility maintenance checklists, ensuring compliance and audit readiness.
  • Achieved 100% scores in external audits (Assurant client audit, ISO audit) by maintaining high facility standards.
  • Handled facility inventory and asset management, ensuring accurate tracking and accountability.

Education

Bachelor of Engineering - Computer Science

SVCE
2015

Skills

  • Agile & Scrum Practices
  • Agile Coaching & Facilitation
  • Backlog & Release Management
  • Stakeholder Collaboration
  • Metrics & Reporting
  • Tools & Frameworks
  • Team & Culture Building

Accomplishments

  • Awarded Spot Awards for facilitating cross-functional workshops and driving an organization-wide strategy session.
  • Served as Proxy Product Owner across multiple projects, aligning product roadmaps with stakeholder priorities and business goals.
  • Led Agile maturity uplift for multiple teams, enhancing delivery consistency while fostering a collaborative, motivated culture.

Technical Experience

Programming Language : C, C++

Tools : Jira , Confluence 

Affiliations

  • Professional Scrum Master - 1
  • Professional Scrum Product Owner - 1

Languages

English
Hindi
Kannada
Telugu

Timeline

Scrum Master

Maersk Global Service Centre
10.2022 - Current

Events

CBRE
12.2018 - 10.2022

Helpdesk Executive

Altisource Business Solutions Private limited, Dusters Total Solutions Services & Vestian
03.2017 - 05.2018

Bachelor of Engineering - Computer Science

SVCE

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Bindushri A