B Bindu Sree

CLIENT : SONY

Sony India Software Centre (SISC) was setup as a subsidiary of Sony India in the year 1997. In 2012, this organization was established as a separate legal entity as Sony India Software Centre Private Limited (SISCPL).

Responsibilities:

Worked on JIRA for tracking and updating the JIRA tickets.

● Created new Notification schemes

● Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.

● Created JQL filters and shared with teams and used them on gadgets.

● Import issues from test to real time JIRA.

● Created Custom Fields in JIRA

● Monitor JIRA logs, when performing migrations, troubleshooting user's/system issues.

● Created Spaces and pages in Confluence.

● Worked on confluence- Assigned user personal space and provided assistance in using Confluence.

● Expert in writing JQL queries and importing on to dashboards.

● Troubleshooting end user queries on timely basis.

● Attending calls and Meetings on weekly Analysis.

● Supporting for Adhoc Requests.

● Actively Involved in Client meetings, Seminars and Trainings.

● Installing JIRA in Windows

● Creation of new JIRA Projects

CLIENT : INFOSYS (Northern trust)

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, they serve the world’s most sophisticated clients using leading technology and exceptional service.

Responsibilities:

SERVICE NOW ADMIN:

• Experienced with SQM tools ALM, UFT, Perfecto, Performance center.
• Worked on service now Requests: Issues, Access Management requests for Windows servers and all the SQM Tools.
• Maintenance of the Lab machines, Rehosting the servers when they are up/down, Reconfiguration when servers fails.
• Worked on service now incidents for restarting the machines.
• Using ADO dashboards to track all the work Items.
• Provide architectural controls and impact analysis for new requirements
• Assisted in the development of new administrative systems, procedures and policies.
• Coordinated meetings, conferences.
• The role involves designing, configuring, troubleshooting and implementing baseline and custom applications to enhance the platform.
• Resolving ServiceNow issues, and tools and ensure quality delivery of projects.
• Can create, modify, and publish items within categories they are assigned to.
• Access to service catalog requests. Can install applications containing the same company as the currently logged in instance. User role that allows for UFT.

• Responsibilities:
• Created JIRA Projects as per the requirement and maintain existing projects.
• Migrated JIRA instance from cloud to Server.
• Upgraded JIRA instance from 7.8.0 to 8.0 version.
• Migrated projects from one instance to another using Project Configurator plug-in.
• Created new groups and users in user management.
• Created Custom workflows.
• Cloning the JIRA Projects
• Created new Permission Schemes.
• Generated Event triggers using workflows.
• Created Workflows with using Post functions, Conditions and Validations.
• Adding new Issue types and Status.
• Setting up an outgoing Mail server Configurations in JIRA.
• Configure dashboard and generate reports on various format including Pie Chart, Average Age Chart, Heat Map on statistical data including Resolution, Time Spend etc.
• Created custom dashboards, advance filters and formula-based fields.
• Worked on Add-ons such as Ada Adptavist Script runner for JIRA, Configurator Manager, Automation for JIRA, JSU etc. ..Add-ons.
• Creation of specific projects in JIRA (complex workflows, issue types schemes, field configuration schemes, permission schemes, screen schemes)
• Worked on JIRA for tracking and updating the JIRA tickets.
• Created new Notification schemes
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created JQL filters and shared with teams and used them on gadgets.
• Import issues from test to real time JIRA.
• Created Custom Fields in JIRA
• Monitor JIRA logs, when performing migrations, troubleshooting user's/system issues.
• Created Spaces and pages in Confluence.
• Worked on confluence- Assigned user personal space and provided assistance in using Confluence.
• Expert in writing JQL queries and importing on to dashboards.
• Troubleshooting end user queries on timely basis.
• Attending calls and Meetings on weekly Analysis.
• Supporting for Adhoc Requests.
• Actively Involved in Client meetings, Seminars and Trainings.
• Installing JIRA in Windows
• Creation of new JIRA Projects
• Setup JIRA for Project Management
• Creating users and Maintaining Project Roles and Groups in JIRA
• Responsible for creating new users and groups in JIRA
• Configuring Issue Types for the JIRA Projects.
• Managing Issue type screens
• Responsible for creation of custom workflows and adding post functions when required.
• Responsible for configuring custom fields for the requested issues types in the JIRA projects
• Configure Agile boards and Scrum boards and Managing Dashboards
• Performing Health checks in JIRA, Re-indexing the JIRA instance when required
• Trouble shooting JIRA user issues
• Providing solutions and resolving them based on SLA
• Importing issues from other environments such as from CVS files and Bugzilla to JIRA Projects
• Responding to incoming requests and inquiries for new tools and workflow procedures.
• Provided technical assistance for work administration of users, related modifications and archival of projects.
• Creating Project permission schemes and Providing required permissions based on the requests
• Configuring Notification scheme and adding requested people to be notified for Issue events
• Reported performance related issues to management by analysis and tracking of existing systems
• Responded to all incoming questions and inquiries related to JIRA applications.
• Configuration/Permissions and Notification schemes for all projects
• Created customized Versions/ Components for all projects.
• Troubleshooting and resolving issues in JIRA and Confluence as users.
• Enabling Agile plug-in to the requested JIRA Projects.