Bindya Suresh
Service Relationship Manager (Deputy Manager)
Bangalore
Summary
Professional service expert with solid background in delivering exceptional customer support and fostering positive client relationships. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Service Officer
Kotak Mahindra Bank
03.2026 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Improved overall workflow efficiency by implementing standardized procedures across the department.
- Implemented new service strategies that resulted in reduced response times for customers.
Service Relationship Manager
Kotak Mahindra Bank
10.2022 - 03.2026
- Handled a small business loan portfolio of 1,500 clients, including secured and unsecured loans related to renewal, stock audit, escalation, etc.
- Developed strong rapport with clients through consistent communication and thorough understanding of their needs and expectations.
- Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction.
- Assisted customers with product inquiries, providing accurate and detailed information about product features and benefits.
- Resolved customer disputes and complaints quickly and satisfactorily, resulting in a reduction in customer complaints.
- Organized and managed customer data, ensuring the accuracy and completeness of records.
Education
10th -
Kendriya Vidyalaya AFS Yelahanka Bangalore
Bangalore05-2014
M.Com - Financial Analysis
Kristu Jayanti College Bangalore
Bangalore12-2021
B.Com -
Kristu Jayanti College Bangalore
Bangalore08-2019
12th -
Ngarjuna PU College
Bangalore03-2015
Skills
- Ability to Work Under Pressure
- Customer Service
- Fast Learner
- Communication Skills
- Microsoft PowerPoint
- Ability to Work in a Team
- Customer Relationship Management
- Microsoft Excel
- Microsoft Office
- Finacle /core /BCIF applicattion
Timeline
Service Officer
Kotak Mahindra Bank
03.2026 - Current
Service Relationship Manager
Kotak Mahindra Bank
10.2022 - 03.2026
10th -
Kendriya Vidyalaya AFS Yelahanka Bangalore
M.Com - Financial Analysis
Kristu Jayanti College Bangalore
B.Com -
Kristu Jayanti College Bangalore
12th -
Ngarjuna PU College