Bineesh Cherian
Kottayam
Summary
At Popular Mega Motors (India) Ltd, I excelled as a Senior Service Manager, enhancing customer satisfaction and service quality through strategic operations management and effective incident handling. My leadership boosted team productivity and engagement, directly contributing to a notable increase in revenue. Expert in workplace safety and customer service, I successfully implemented improvements that resonated with both staff and clients.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer-focused professional with successful 26 year career in automobile sector. Dynamic successful applying managerial and Profitability in busy business environment.
Overview
26
26
years of professional experience
Work History
Senior Service Manager
Popular Mega Motors (India) Ltd.
06.1999 - Current
- Monitoring service staff performance and provided feedback for improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
- Ensure company policies
- Developing strong relationships with key clients, resulting in improved contract retention rates and increased revenue.
- Quality control measures to ensure consistent delivery of high-quality services
- Resolve customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Conducting regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products.
- Implementing inventory management systems to reduce costs and increase efficiency in the service department.
- Implemented strategies to increase customer service satisfaction ratings.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Conducting regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Diploma
Don Bosco Technical Institute
03-1997
Skills
- Customer satisfaction
- Operations management
- Incident management
- Employee engagement
- Customer service
- Workplace safety
- Estimating and quoting
- Employee relations
- Quality assurance
- Budget control
- After-sales support
- Service documentation
Timeline
Senior Service Manager
Popular Mega Motors (India) Ltd.
06.1999 - Current
Diploma
Don Bosco Technical Institute
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