Scaled Manila international onboarding operations, establishing a robust operating model, governance cadence, and performance metrics with zero-error delivery.
Directed end-to-end client onboarding across 11+ APAC and EMEA markets, completing 350+ complex corporate onboardings with zero negative client feedback.
Accelerated account opening, achieving sub-2-day turnaround for 75% of clients, enhancing service responsiveness and satisfaction.
Re-engineered onboarding workflows with Operations and Technology, cutting e-banking cycle time by 40% and removing critical bottlenecks.
Elevated quality and control standards, improving internal quality metrics by 90% and strengthening data accuracy, compliance, and risk controls.
Leads a high-performing team, building deep expertise in market-specific regulations, processes, and client engagement.
Managed audit and regulatory engagements, ensuring readiness and compliance with global and local requirements (RBI, MAS, Bank of England), mitigating financial and reputational risk.
Mentored and developed high-performing teams while fostering cross-functional collaboration, strengthening stakeholder relationships, and ensuring alignment of talent capabilities with strategic business objectives.
JP Morgan Chase
Vice President, International Onboarding Specialist
07.2017 - 08.2024
Job overview
Directed end-to-end onboarding for multinational subsidiaries entering India, ensuring regulatory compliance, operational readiness, and seamless market entry.
Partnered with bankers on large-scale client expansions, driving revenue growth from $25M to $85M since 2017 through timely, accurate onboarding.
Led workflow integration, product enablement, and issue resolution to boost client adoption, utilization, and end-to-end experience.
Collaborated cross-functionally with Product, Compliance, Sales, Technology, and Operations to resolve complex onboarding challenges and implement scalable solutions.
APAC People Award (2025): Recipient of the award conferred by the Chief Administrative Office (CAO), Global Services, in recognition of outstanding people leadership and operational excellence.
Global Recognition - JP Morgan Mobility Program (London, 2023): Selected as one of eight individuals worldwide to redesign global onboarding collaboration models, demonstrating leadership, strategic impact, and subject-matter expertise.
JP Morgan India Services
Mumbai
Assistant Vice President, Trade Finance (Change Management & Business Analysis)
05.2013 - 06.2017
Job overview
Designed and implemented enterprise change management frameworks aligned to the 2013 Consent Order, enhancing operational resiliency, governance, and regulatory compliance in Trade Finance.
Served as SME for an industry-first integrated KYC validation program, improving client due diligence accuracy and regulatory confidence.
Led large-scale, cross-functional change initiatives across Operations, Compliance, Technology, and Business teams, ensuring timely, controlled execution of regulatory transformations.
Translated regulatory mandates into actionable business and process solutions, enabling sustainable compliance while minimizing disruption and risk.
JP Morgan India Services
Mumbai
Process Manager - Reference Data Operations
04.2009 - 04.2013
Job overview
Consolidated reference data functions across multiple businesses (Trade Finance, Cash Management, Receivables, and Disbursement Operations) to establish a Center of Excellence for Reference Data (RD) functions.
As a senior lead, manages Reference Data teams supporting Trade Finance, Cash Management, Receivables, and Disbursement operations on a 24/5 model.
Drove enterprise-wide process re-engineering, streamlining workflows, eliminating inefficiencies, and enhancing end-to-end controls across global operations.
Implemented sustainable global cost-optimization measures, improving service efficiency while maintaining compliance and data integrity.
Strengthened operational governance and risk controls, standardizing processes and metrics across regions to reduce risk and enable scalable growth.
JP Morgan India Services
Mumbai
Operations Analyst - Global Trade Finance & Cash Management
05.2005 - 03.2009
Maersk Sealand
Mumbai
Audit Operations - Process Subject Matter Expert
06.2003 - 04.2005
Timeline
Vice President, International Onboarding Lead
JP Morgan Chase
09.2024 - Current
Vice President, International Onboarding Specialist
JP Morgan Chase
07.2017 - 08.2024
Assistant Vice President, Trade Finance (Change Management & Business Analysis)
JP Morgan India Services
05.2013 - 06.2017
Process Manager - Reference Data Operations
JP Morgan India Services
04.2009 - 04.2013
Operations Analyst - Global Trade Finance & Cash Management
Group Executive Vice President – Vertical Head- Spectrum Banking- RA Acquisition & Onboarding at Yes Bank Ltd.Group Executive Vice President – Vertical Head- Spectrum Banking- RA Acquisition & Onboarding at Yes Bank Ltd.