Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Timeline
BINESH KUMAR PRADHAN

BINESH KUMAR PRADHAN

Bhubaneswar

Summary

Department Manager at Trent Ltd, a subsidiary of Zudio, one of the largest and fastest-growing retail chains in India. I have a Bachelor of Commerce degree from Udayannath autonomous college of science and technology, where I learned the fundamentals of business, management, and marketing.

With more than a year of experience as a store manager in the retail industry, I have honed my skills in retail sales, problem solving, team building and management, and analysis and evaluation of customer walk-in and sales ratio KPIs. I have also completed multiple certifications from LinkedIn to enhance my knowledge and expertise in retail operations, accounting, and selling into industries. I oversee the day-to-day operations of the store and ensure maximum profitability and customer satisfaction. I am highly motivated to enhance the sales target and the performance of my team, and I always strive to provide the best service to our customers. I am passionate about retail and fashion, and I enjoy working with diverse and talented people in a dynamic and fast-paced environment.

Overview

9
9
years of professional experience

Work History

Department Manager

ZUDIO
11.2023 - 05.2024
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Handled shift overstock, restocking and inventory control.
  • Analyzed sales data and market trends to adapt strategies and maximize profitability.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Store Manager

BIBA Fashion Ltd
09.2022 - 07.2023
  • Regular review of Business and workout strategies on a weekly basis
  • Monitoring the business and availability of the top categories
  • Increase Customer entry through initiative Focus on conversion
  • Strategies to improve cash memo size and manpower scheduling
  • Responsible for store processes and Audits
  • Responsible for conserving and protecting assets by managing assets judiciously for higher asset turnover
  • Perpetual inventory control system
  • Ensure that the security system is followed and create awareness for security procedures
  • Ensure housekeeping standards are maintained properly
  • Set monitoring process for target review and sensitize floor staff towards the same
  • Ensure that laid out policies and procedures are followed
  • Maintain and improve service standards
  • Development of customer services process and facilities
  • Improving customer satisfaction with reflection in the customer satisfaction index
  • Ensure that the departments are kept customer friendly to enable them to buy without human intervention
  • Ensure that all standard operating procedures and systems are followed
  • To ensure that the stipulated quality and timelines are maintained for alterations
  • Ensure product training for all associates
  • Development and training of store team motivation and counseling
  • Improve productivity through Manpower allocation
  • Improve Employee satisfaction index.

Store Manager

TCNS Clothing Co Ltd
10.2021 - 09.2022
  • Taking care of the day-to-day operations of the store and ensuring maximum profitability for the store
  • Hiring the right candidates for the store and training them for the overall development of all the employees (floor manager, department manager, cashier, and so on) contribute to their level best for the effective functioning of the store
  • Being a strong pillar of support and standing by the team in the hour of crisis
  • Duty to acquaint the team members with the latest trends in fashion or any other newly launched retail software and responsibility to delegate responsibilities to subordinates according to their specializations and extract the best out of them
  • Make sure the store is meeting the targets and Responsible for the smooth and effective functioning of the store and for maintaining the overall image of the store
  • Duty to sensibly display the merchandise so that it immediately catches the attention of the customers
  • Ensuring that the store meets the expectations of the customers and lives up to its predefined brand image and the store is kept clean Shelves and racks are properly stocked and products do not fall off the shelves
  • Ensuring the Mannequins are kept in the right place to attract the customers into the store and rotated frequently
  • The merchandise should be according to the season as well as the latest trends
  • The store is well-lit, ventilated, and offers a positive ambiance to the customers
  • The signage displaying the name and logo of the store is installed in the right place and viewable to all
  • Making the customers feel safe and comfortable in the store and making sure that the customer leaves the store with a pleasant smile
  • Ensuring that sufficient inventory is available at the store to avoid being 'out of stock'
  • Planning, managing profit, and loss handling cash at the store as well as collating daily sales as well as other necessary reports with the subordinates.

Cash Assistant

Shopper Stop Ltd
02.2020 - 08.2021
  • Troubleshoot and escalate issues with the cash register and other equipment
  • Maintain schedule for cashiers and ensure coverage of all shifts
  • Understand product placement at the store to answer customers' queries
  • Solving the issues created at the time of billing if customers face any
  • Submit Weekly reports and state the total expenditure under each accounting category like traveling, refreshment, staff welfare, printing and stationery, miscellaneous, etc
  • Prepare and maintain various supporting documents, bills, and receipts
  • Complete previous day procedure in SAP (Cashier Declaration to Bank Deposit)
  • Preparing cash Certificate at the end of each month
  • Provide Charge slip on request of bank if any chargeback case happens.

Head Cashier

Lifestyle International Pvt. Ltd
10.2017 - 01.2020
  • Handing a team of 6 cashiers to control cash transactions of entire sales
  • Apart from it, Handing Housekeeping staff and Responsible of clean and hygienic of the store
  • Problem-solving in order to cash related or manpower related during a store operation
  • Control all shrinkage and theft
  • Understanding and Providing updated product knowledge
  • Achieving the target through Upselling and cross-selling merchandise to customers.

Fashion Assistant- Cashier

Aditya Birla Fashion and Retail. Ltd
03.2015 - 09.2017
  • Maintaining petty cash register to post all daily cash transactions
  • Complete the previous day's procedure in SAP (Cashier declaration to Bank deposit)
  • File DSR, MIS, and daily store sales reconciliation and make PIS in SAP for Bank deposit
  • Responsible to provide a satisfactory answer to any query or doubt raised by customers as well as from head accounts.

Education

B. Com - Management (Hons) - Management

U. N(AUT0NOMUS) COLLEGE OF SC. TECH
01.2014
  • Percentage: 41.16
  • PGDCA

U. N(AUTONOMUS) COLLEGE OF SC. TECH
01.2011
  • Percentage: 48
  • Accounting, Casting, Business Management

MAA BARAHI HIGH SCHOOL
01.2009
  • Percentage: 47.00

Skills

  • Convincing communication
  • Store Operation
  • Petty cash Management
  • Bank Reconciliation
  • Warehouse Operations
  • Team Leading
  • Problem Solving
  • Inventory Management
  • Customer Service
  • Analytical Thinking
  • MS Office
  • Team building
  • Friendly, Positive Attitude
  • Critical Thinking
  • Team Management

Personal Information

  • Place of Birth: Khurdha
  • Date of Birth: 05/21/94

Languages

  • English
  • Hindi
  • Odia

Languages

odia
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Timeline

Department Manager - ZUDIO
11.2023 - 05.2024
Store Manager - BIBA Fashion Ltd
09.2022 - 07.2023
Store Manager - TCNS Clothing Co Ltd
10.2021 - 09.2022
Cash Assistant - Shopper Stop Ltd
02.2020 - 08.2021
Head Cashier - Lifestyle International Pvt. Ltd
10.2017 - 01.2020
Fashion Assistant- Cashier - Aditya Birla Fashion and Retail. Ltd
03.2015 - 09.2017
U. N(AUT0NOMUS) COLLEGE OF SC. TECH - B. Com - Management (Hons), Management
U. N(AUTONOMUS) COLLEGE OF SC. TECH - ,
MAA BARAHI HIGH SCHOOL - ,

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