Hi, I’m
Bingi Tushar
Retail Manager
Bhilai,CT
Summary
Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
4
years of professional experience
4
Certifications
4
Languages
Work History
Tim Hortons
Restaurant Supervisor
05.2024 - 07.2024
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Rona Canada
Retail Manager
07.2023 - 04.2024
Job overview
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Trained and developed new employees for ease of transition into team.
Lowes Home Improvment
Overnight Operations Manager ( Retail )
02.2022 - 06.2023
Job overview
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems to boost overall product consistency and reliability.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Walmart
Department Manager
08.2021 - 02.2022
Job overview
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Walmart
Customer Service Representative
03.2020 - 08.2021
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Lambton CollegeCanada
Post-Graduate Diploma In International Business from Management, Business And Commerce
04.2001
Pt. Ravishankar Shukla UniversityRaipur, India
Bachelor of Commerce from Accounting, Management And Commerce
04.2001
CV Raman UniversityBilaspur, India
Diploma from Information Technology
04.2001
Skills
Staff management
Staff supervision
Employee motivation
Staff training
Sales strategy
Hiring and onboarding
Process monitoring and improvement
Time management abilities
Personnel data reporting
Operational problems analysis
Organizational skills
Supplies purchasing
Opening and closing procedures
Accomplishments
- Documented and resolved sales issue which led to sales growth
- Achieved 100% shrinkage through effectively helping with inventory
- Resolved product issue through consumer testing.
- Supervised team of 350 staff members.
Certification
Certified food safety handling by Government of Canada
Timeline
Restaurant Supervisor
Tim Hortons
05.2024 - 07.2024
Certified food safety handling by Government of Canada
01-2024
Beverage ( Alchohol ) handling certified by Government of Canada
01-2024
Retail Manager
Rona Canada
07.2023 - 04.2024
CPR certified by Red Cross Society
06-2023
Overnight Operations Manager ( Retail )
Lowes Home Improvment
02.2022 - 06.2023
Department Manager
Walmart
08.2021 - 02.2022
Customer Service Representative
Walmart
03.2020 - 08.2021
Certified in International English Language Testing System
04-2018
Lambton College
Post-Graduate Diploma In International Business from Management, Business And Commerce
04.2001
Pt. Ravishankar Shukla University
Bachelor of Commerce from Accounting, Management And Commerce
04.2001
CV Raman University
Diploma from Information Technology
04.2001