Bini Daniel
Customer Care Manager
Kochi
Summary
Dynamic professional with a proven track record as a Customer Care Manager at BetterLife Holdings, excelling in relationship-building and client assistance. Leveraging strong interpersonal communication and lifestyle coaching skills, I empower clients to achieve their goals while enhancing customer retention through strategic support initiatives. Committed to fostering positive outcomes and mental wellness.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Life Coach
Self-employeed
01.2024 - Current
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Helping clients to come out from their mental traumas ,with the help of NLP tecchniques.
Customer Care Manager
BetterLife Holdings
10.2020 - Current
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
School Health Nurse
Dashmesh Public School
06.2018 - 02.2019
- Cultivated a supportive environment where students felt comfortable seeking guidance on health-related concerns or questions.
- Collaborated with multidisciplinary teams to develop individualized healthcare strategies for students with special needs.
- Promoted mental wellness by providing emotional support to students experiencing stressors or personal challenges.
- Evaluated the impact of school health programs on overall student wellness, making data-driven decisions to optimize service delivery.
Education
NLP Grandmaster - Mind Therapy And NLP Techniques
Athmamitra
Kaladi, India 04.2001 -
Diploma - Nursing
Irinjalakuda School of Nursing
Irinjalakuda 04.2001 -
No Degree - 12th
IGNOU
New Delhi 04.2001 -
Skills
Strong interpersonal communication
Skilled in influencing others
Strong relationship-building abilities
Educational planning
Client assistance
Lifestyle coaching
Self-awareness
Certification
Sted council certificate for NLP
Hobbies
Making contents for my social media
Watching Interviews
Listening Music
Timeline
Sted council certificate for NLP
10-2024
BSS certificate for NLP Trainer
10-2024
Life Coach
Self-employeed
01.2024 - Current
Customer Care Manager
BetterLife Holdings
10.2020 - Current
School Health Nurse
Dashmesh Public School
06.2018 - 02.2019
NLP Grandmaster - Mind Therapy And NLP Techniques
Athmamitra
04.2001 -
Diploma - Nursing
Irinjalakuda School of Nursing
04.2001 -
No Degree - 12th
IGNOU
04.2001 -