Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic
BINIL T JOHN

BINIL T JOHN

Aluva

Summary

Hotel Manager with extensive experience at SIDE WALK RESTO CAFE, specializing in budget management and guest services. Proven ability to train staff and implement quality control measures, resulting in increased operational efficiency and guest satisfaction. Successfully drove sales growth through strategic vendor coordination and innovative marketing initiatives.

Overview

15
15
years of professional experience

Work History

Hotel Manager

SIDE WALK RESTO CAFE
ALUVA
02.2023 - Current
  • Oversaw daily hotel operations, ensuring guest satisfaction and service quality.
  • Managed staff scheduling, training, and performance evaluations for team members.
  • Coordinated with vendors for supplies and services to enhance guest experiences.
  • Maintained budget oversight, ensuring cost-effective management of resources.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Made recommendations for salary and wage increases based on performance reviews.

Supermarket Manager

MEZHUKKATTIL TRADE LINKS WHOLSALE & S&S SUPERMARKET
ALUVA
04.2021 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Supervised staff scheduling and trained employees in customer service standards.
  • Coordinated inventory management and maintained optimal stock levels on shelves.
  • Implemented marketing strategies to enhance product visibility and promotions.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Evaluated existing processes for efficiency improvements by making relevant changes where necessary.
  • Monitored inventory levels and ordered new stock when necessary.
  • Managed staff scheduling, payroll, and disciplinary actions as needed.
  • Conducted regular audits of cash registers to detect any discrepancies in sales figures.
  • Prepared monthly financial reports for senior management review.

Amusement Park Employee

INCHARGE
EDAPPALLY
02.2017 - 01.2021
  • Monitored ride operations and ensured guest safety at amusement park attractions.
  • Trained new employees on safety protocols and operational procedures for rides.
  • Collaborated with team members to efficiently manage crowd control during peak hours.
  • Operated ticketing systems and processed transactions for park admissions and services.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.

Technical Manager

AIRTEL
PATNA
08.2013 - 10.2016
  • Managed technical support operations for network infrastructure and services.
  • Provided technical support for hardware, software and networking issues.
  • Trained staff on new technologies or processes related to IT operations.
  • Provided mentoring, training, and leadership for all IT department members.

Technical Support Engineer

web data systems
Bihar
02.2011 - 06.2013
  • Provided technical assistance to users experiencing software issues.
  • Diagnosed hardware problems using diagnostic tools and troubleshooting techniques.
  • Maintained documentation of support requests and resolutions in the ticketing system.
  • Conducted training sessions for new team members on support processes and systems.
  • Monitored system performance and reported potential technical issues proactively.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.

Education

Bachelor of Commerce -

ML ARYA COLLEGE
UTTER PRADESH
04-2015

CPMPUTER HARDWARE - ITS

TECHNO PVT LTD
UTTER PRADESH
06-2014

High School Diploma -

ST THOMAS SCHOOL
UTTER PRADESH GOPIGANJ
04-2009

Skills

  • Budget management
  • Staff training
  • Guest services
  • Quality control
  • Vendor coordination
  • Inventory management
  • Training and mentoring
  • Sales
  • Food and beverage operations
  • Staff supervision
  • Staff scheduling
  • Hospitality
  • Social media networking

Affiliations

  • Strong communication skills
  • Play instruments
  • Handling money
  • Teamwork and collaboration
  • Leadership skills
  • Contact with customers

Languages

Hindi
First Language
English
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1

Timeline

Hotel Manager

SIDE WALK RESTO CAFE
02.2023 - Current

Supermarket Manager

MEZHUKKATTIL TRADE LINKS WHOLSALE & S&S SUPERMARKET
04.2021 - Current

Amusement Park Employee

INCHARGE
02.2017 - 01.2021

Technical Manager

AIRTEL
08.2013 - 10.2016

Technical Support Engineer

web data systems
02.2011 - 06.2013

Bachelor of Commerce -

ML ARYA COLLEGE

CPMPUTER HARDWARE - ITS

TECHNO PVT LTD

High School Diploma -

ST THOMAS SCHOOL

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BINIL T JOHN