Binith Kumar Bhagat Sri

•Provide training programs on pricing and inventory strategy management (Navitaire and fare manager) to the new users.

•Provide best fit allocation of seats on correct pricing availability for optimized revenue.

•Responsible for ad-hoc analyses to support various projects as directed by the sales and marketing teams, promoting and sharing analytical best practices. Maintaining high standards of timely and accurate delivery of reports and analysis.

•Propose marketing strategies through promo sale activities, maintaining lowest lead-in fare available in the market and other gimmicks of promotion.

•Coordinate with different departments on route requirements for other options in attaining optimized revenues.

•Initiate and recommend competitive pricing structure.

•Allocate seats at different levels & constant administering the given set of flights through the Air RM Revenue Management system to maximize revenues and ensure minimum spoilage & spillage.

•Study the demand patterns based on the past trends / historical data / seasons and the current market scenario on regular basis and forecast for the given set of markets.

•Monitor competitor activities on the assigned markets & take necessary action & to remain competitive in the market.

•Liaise with Network Planning and Flight Ops Department for Cancellation and Combination of flights.

•Planning up of Promotional Fares to stay competitive in the market.

•Co-ordinate with group desk to accept or reject the groups on the assigned markets & to ensure maximum utilization of seats at the right price.

•Market/Pricing analysis - Evaluate market trends using information available from various sources, including market intelligence reports relative to competitor pricing activities, political/economic trends/industry developments to make pricing, inventory and scheduling decisions.

•Data Analysis and Reports - Use data analysis reports to draw conclusions and provide organization with insights on route performance and network contribution.

PRIMARY OBJECTIVE

· Responsible for successful, timely planning and implementation of dynamic pricing, inventory allotment, Schedule extension/adjustment and revenue management strategies to achieve targets for the assigned flights.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

· Perform constant monitoring, updating and adjustment of available seat inventory on assigned flights with focus on meeting revenue targets, while improving Yields, RASKs, Revenues & LFs.

· Formulate, analyse and implement revenue management strategies in order to identify, leverage and optimize seat utilization and overall revenues.

· Understanding the economics of the flight as per current and historical market demand, price elasticity, competition on the route, historical performance (Yield/LF) etc.

· Based on thorough understanding, analysis and methodologies deliver accurate and timely Forecasts for the assigned flights/routes.

· Provide timely feedback to NP regarding demand for additional flight, recommendation to cancel flight etc. based on demand, performance and projections.

· Monitor competitor activities including their pricing/seat availability, deploying actions to strengthen company’s competitive position in the market.

· Monitor no shows on assigned routes; monitor and manage overbooking and inform Stations in advance about overbooking status/expected DBs per company SOPs.

· Handling to customer complaints and queries in written form –letters, faxes, emails and Outcall.

· Handle escalated complaints and incidents pertaining to customers/passengers

· Coordinate with other department – especially Airport management, call center and finance to resolve customer complaints and queries and provide solution to customer

· Handle baggage mishandling claims and complaints

· Assist legal team in passenger complaints which lead to legal cases/consumer forum cases

· Ensure resolution of complaints/emails within the set standards and goals

· Handle internal staff travel requests

· Handle new sales projects which requires back end support over and above the call center support

Bookings, Reservations, Customers queries & complaints.