BINNI PARMAR
Vadodara,GJ
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent
HDFC ERGO General Insurance Company
03.2024 - Current
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided coverage option information to assist clients in protecting assets.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Tracked progress of all outstanding insurance claims.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Insurance Manager
Procover Solutions LLP
09.2021 - 05.2023
- Maintained strong relationships with key industry partners, leading to valuable networking opportunities and advantageous collaborations.
- Monitored industry trends, adjusting pricing models accordingly to maintain competitiveness within the market landscape.
- Implemented marketing campaigns targeting prospective clients, resulting in increased brand awareness and lead generation efforts.
- Managed a diverse portfolio of client accounts, ensuring timely renewals and providing expert advice on coverage options.
- Prepared various quotes for group health insurance, group personal accident, fire, workmen compensation and industrial all risk policies, policy placement and taken care for each claim.
- Reviewed, classified, coded and rated applications & taking care of policy booking code.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
- Calculated group and individual renewal rates based on customers background, industry and demographic information.
- Closer for customer complaints and prompt resolution.
- Followed up with customers on unresolved issues.
- Reported policy changes and company conditions affecting customer satisfaction as their demand.
- Calculate revenue for company, by each and every policy payout.
- Prepared daily report for corporate and retail motor, health portfolio.
- maintained petty cash for company and providing cashback offers to customers. Also maintain office expenses with prior process.
- Weekly meetings with corporate clients for their corporate policy concern and escalations.
Insurance Executive
Zee Paramarsh
11.2020 - 09.2021
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Responsible for retention portfolio.
- New corporate sales and taken care for each client.
- Generating new calls for business.
- Health and property claims, resolved rejected claims.
- Quotes preparation and policy submission to the client.
Customer Relationship Manager
RCA Music Academy
Vadodara, Gujarat
2020.03 - 2020.08
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Arrange parents meeting with class teacher for their learning.
- Maintained attendant sheet for teachers and report to direct company CFO.
- Academy visit for students and meet them personal for their queries.
- Prepared invoices for collected fees and submit to accounts department.
- Monthly MIS preparing and meetings with teachers.
- To understand student's area of interest in music and explain about package details to the parents.
Administrator
Frosca Retail Services Pvt Ltd
05.2019 - 12.2019
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Managed sales team.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Coordinator in Health Check up Department
Sterling Hospital
04.2017 - 08.2018
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Monthly MIS preparation and report to the medical admin.
- Registration and verification of pre employment health check ups.
- Ensuring proper coordination between doctors, patients, departments.
- Ensuring fees collection for tests.
- Confirming next day appointments for corporate patients for their health check up packages.
- Weekly bill preparations and submits to the corporate clients and reports to the medical admin.
- Brouchures are to be explained as and when require.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Attended walk in inquiries and handled international patients.
- Arranged patients check ups and tests, coordinate with doctors.
Receptionist
Baroda Heart Institute & Research Center
04.2016 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Arranged ambulance escorts and emergency patient admission.
- Indoor and outdoor patient inquiries, arranged doctors procedure with OT staff.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained payments records accurately.
Front Desk Executive
Solace Healthcare Pvt Ltd
08.2015 - 03.2016
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Supported the training of new front desk staff members, sharing best practices for excellent service delivery.
- Contributed to a positive work environment by effectively communicating with team members across departments.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Collaborated with housekeeping staff to ensure timely room turnarounds for incoming patients.
- Conducted regular inventory audits of office supplies, maintaining stock levels as needed.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Guide health check up patients for their test and collecting reports from different centers.
- Arranged patients appointments and scheduled for their check ups and taking care for doctors timely visits.
- Indoor patient admission and cash collections, submit timely to the accounts department.
Education
Post Graduate Diploma Business Administration - Human Resources Management
Maharaja Sayajirao University
Vadodara, India 05.2001 -
Bachelor of Commerce -
Maharaja Sayajirao University
Vadodara, India 05.2001 -
Dancing, Painting
Pencil shading and listening music, travelling
Timeline
Licensed Insurance Agent
HDFC ERGO General Insurance Company
03.2024 - Current
Insurance Manager
Procover Solutions LLP
09.2021 - 05.2023
Insurance Executive
Zee Paramarsh
11.2020 - 09.2021
Customer Relationship Manager
RCA Music Academy
2020.03 - 2020.08
Administrator
Frosca Retail Services Pvt Ltd
05.2019 - 12.2019
Coordinator in Health Check up Department
Sterling Hospital
04.2017 - 08.2018
Receptionist
Baroda Heart Institute & Research Center
04.2016 - 04.2017
Front Desk Executive
Solace Healthcare Pvt Ltd
08.2015 - 03.2016
Post Graduate Diploma Business Administration - Human Resources Management
Maharaja Sayajirao University
05.2001 -
Bachelor of Commerce -
Maharaja Sayajirao University
05.2001 -
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