Summary
Work History
Education
Skills
Languages
Timeline
Generic

BINOD ROY

Gangarampur

Summary

Results-driven Service Supervisor with expertise in customer support, complaint resolution, and safety compliance. Known for fostering strong relationships and enhancing team dynamics to deliver exceptional service outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Service Supervisor

Yamaha Bike Showroom
Gangarampur
11.2023 - 05.2024
  • Assisted customers with product inquiries and service recommendations.
  • Implemented safety protocols to ensure a secure working environment for staff.
  • Resolved customer complaints by providing effective solutions promptly.
  • Collaborated with sales teams to enhance product displays and promotions.
  • Built strong relationships with customers through effective communication skills.
  • Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
  • Delivered exceptional customer service and handled inquiries and complaints.

Education

Bachelor of Arts - Political Science [Honours]

RAIGANJ UNIVERSITY
RAIGANJ,COLLEGE PARA,UTTAR DINAJPUR
09-2023

Skills

  • Customer service and support
  • Safety protocols and compliance
  • Complaint resolution strategies
  • Record management systems
  • Product promotion techniques
  • Relationship building and networking
  • Team collaboration and dynamics
  • Problem solving methodologies
  • Effective communication skills
  • Time management practices
  • Strategic planning and execution
  • Supervisory experience
  • Emotional intelligence and empathy

Languages

Bengali
Native
Native
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1

Timeline

Service Supervisor

Yamaha Bike Showroom
11.2023 - 05.2024

Bachelor of Arts - Political Science [Honours]

RAIGANJ UNIVERSITY
BINOD ROY