BIDYUT PRAVA NANDA
Community Manager (operations)
Sohna,HR
Summary
Dynamic Community Manager with experience coordinating all aspects of projects in competitive, faced-paced environments. Recognized as a leader with strengths in handling day-to-day operations and administration. Excellent communication skills proved by the ability to successfully manage and work with people from very diverse backgrounds. Adept at promoting awareness regarding programs and company Initiatives, while working to plan and coordinate important events.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Community Manager
Hypergro-CREATORVERSE TECH PRIVATE LIMITED
4 2022 - Current
- Create and host an engaging event calendar for the community to learn from the experts about the art of content creation
- Identify popular themes and topics to create appropriate channels and nudge creators to join the relevant ones
- Enable conversations among the various community members in the community and during the event
- Engage with the relevant audience on our social media channels (Telegram, Whats App, Instagram, HyperGro App) and in the community
- Solve queries of the community members and supporters and enforce community rules and policies
- Moderate the discussion between creators and the Founders of HyperGro
- Managed and monitored social media accounts to ensure a positive brand image and respond to customer inquiries
- Monitored competitor activity to identify strategies that could be adopted and improved upon
- Handling day to day operations for any campaign being run by the business end.
Assistant Manager
HITACHI PAYMENTS PVT LTD. (HITACHI INDIA)
09.2014 - 03.2019
- Ensuring post review of Priority 1 incidents for BOB ATM’s
- Chairing the incident and problem review meetings
- Following defined escalation path when needed, as defined in the escalation policy
- Rerouting misdirected indents that have not been handled in a timely manner
- Managing major incidents and identifying incidents that need special attention or escalation
- Carries out the Process Manager’s responsibilities for the incident management process
- Coordinating with customers on major escalations
- Prepare reports and maintain records of work accomplishments and administrative information, as required
- Handling a team of 30 members with 2 Team Leaders reporting for Baroda /Bangalore Zone
- Responsible for maintaining better availability of BOB ATMs as per SLA.
Team Leader
HITACHI PAYMENTS PVT LTD. (HITACHI INDIA)
- Taking care of AXIS bank ATMs – PAN India, Managing all vendors for ATM's parts-related assets
- Monitor team's incident volume and incident quality, and implement improvements when necessary
- Doing RCA for bad actor AXIS bank ATM’s -PAN India
- Stabilized in replying to emails internally and externally
- Handling PAN INDIA analytics team for 15 members for all long pending, repetitive cases
- Planning Rooster, leave, shift plan for a team of 15 members
- Preparing reports in regular intervals and feedback sharing to the concerned team
- Daily MIS to my reporting managers
- Analyzing Customer feedback reports on a monthly basis
- Reviews work of team members to ensure quality standards are met
- Monitoring vendor’s outstanding invoices on a Monthly basis
- Quarterly AMC renewal, Raising Purchase requests & Validating Invoices for all Vendor.
Subject Matter Expert
VOICEFONE INDIA PVT.LTD.
01.2010 - 05.2014
- Answering incoming calls
- Receive inbound calls from end user with regards handset issue
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems related to handsets
- Document all calls with regards to participant inquires accurately using Call Tracking System
- Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion
- Taking service request
- Handling the team of Associates
- Taking care of day to day Operations, Rosters, escalations & Monitoring
- Monitoring, Mentoring and Training team members.
Education
M.A. (Economics) -
Shubharti Univresity
01.2022 - 04.2024
B.TECH in Electronics and Telecommunication engineering - undefined
B.P.U.T
01.2005 - 04.2009
10+2 - undefined
M.G.M SCHOOL RKL (I.S.C board)
01.2004 - undefined
10th - undefined
M.G.M SCHOOL RKL (I.C.S.E board)
01.2002 - undefined
Skills
Team Supervision
Problem-Solving
People Management
Customer Relationship Management
Daily Operations Management
Community Engagement
Social Media Engagement
Analytical Thinking
Influencer Marketing Tactics
Influencer Marketing Insights
Influencer Marketing Strategies
Influencer Marketing Coordination
Certification
Digital Skills In Digital Marketing by FutureLearn (Accenture)
Accomplishments
- Awarded as STAR performer of year 2023 for Hypergro.
- Awarded as STAR associate of year 2015 for HITACHI PAYMENTS.
- Awarded as best agent for the FY 2011 to 2012 for Voicefone.
- Head girl of school
- Event organiser in school and college annual day functions and other technical events
Personal Information
- Hobbies: Cooking,Gardening
- Father's Name: LALIT KUMAR NANDA
- Date of Birth: 02/14/86
- Nationality: INDIAN
- Marital Status: Married
Knowledgeskills
Manage day-to-day planning, service, quality, productivity targets, People Management, staff development, adherence to schedule, Ownership, Problem resolution, Mentoring, Motivating, leadership, Recommendations for product, Improving revenue generation & customer satisfaction. Vendor Management, Incident management, act as a situation manager for complex and/or sensitive issues where collaboration with multiple internal groups is needed, Patience, Active listening, Clear communication skills, Knowledge of the Product, Ability to Use "Positive Language", Acting Skills, Time Management skills, Ability to "Read" Customers, A Calming Presence, Goal Oriented Focus, Ability to Handle Surprises, Persuasion Skills, Tenacity, Closing Ability, Willingness to Learn. Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Well-versed in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
M.A. (Economics) -
Shubharti Univresity
01.2022 - 04.2024
Assistant Manager
HITACHI PAYMENTS PVT LTD. (HITACHI INDIA)
09.2014 - 03.2019
Subject Matter Expert
VOICEFONE INDIA PVT.LTD.
01.2010 - 05.2014
B.TECH in Electronics and Telecommunication engineering - undefined
B.P.U.T
01.2005 - 04.2009
10+2 - undefined
M.G.M SCHOOL RKL (I.S.C board)
01.2004 - undefined
10th - undefined
M.G.M SCHOOL RKL (I.C.S.E board)
01.2002 - undefined
Community Manager
Hypergro-CREATORVERSE TECH PRIVATE LIMITED
4 2022 - Current
Team Leader
HITACHI PAYMENTS PVT LTD. (HITACHI INDIA)
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