Binot Rai
Shillong
Summary
Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 9 year+ career. with talent for coordinating guest services. career-focused , to help launch career while achieving company goals.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Amatra By The Ganges Resort
Haridwar
10.2023 - Current
Sr.Duty Manager
Radisson Blu Resort Dharamshala
Dharamshala
01.2023 - 09.2023
Guest Experience Manager
Norbu The Montanna by IHCL SELEQTIONS
Himachal Pradesh
01.2022 - 12.2022
Sr.Front Office Executive
Taj Skyline, Ahmedabad
Ahmedabad
01.2020 - 01.2022
FOS
Davanam Sarovar Portico Suite
Bangalore
12.2018 - 12.2019
FOA
Crowne Plaza Bangalore
Bangalore
07.2016 - 09.2018
JT F/O & F&B
Radisson Blue Guwahati
Guwahati
01.2016 - 06.2016
Education
Diploma in Hotel Management -
NIPS Hotel Management Shillong
01.2015
12th -
Higher Secondary School Shillong khliehriat
10th -
DonBosco H.C shillong
Skills
- Inventory Management revenue OTA with PMS knowledge
- Guest complaints are Attended & rectified at the earliest
- Night auditing & Reports Revenue Rooms sets
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service
- Coordinated with other departments to ensure smooth running of the entire hotel operation
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- During the month end prepare necessary reports and handover same to the GM
Personal Information
- Hobbies: Food photography, listening music, Driving, Gaming
- Height: 5'7
- Father's Name: AshokRai
- Date of Birth: 04/05/95
Languages
- English
- Hindi
- Nepali
Timeline
Front Office Manager
Amatra By The Ganges Resort
10.2023 - Current
Sr.Duty Manager
Radisson Blu Resort Dharamshala
01.2023 - 09.2023
Guest Experience Manager
Norbu The Montanna by IHCL SELEQTIONS
01.2022 - 12.2022
Sr.Front Office Executive
Taj Skyline, Ahmedabad
01.2020 - 01.2022
FOS
Davanam Sarovar Portico Suite
12.2018 - 12.2019
FOA
Crowne Plaza Bangalore
07.2016 - 09.2018
JT F/O & F&B
Radisson Blue Guwahati
01.2016 - 06.2016
Diploma in Hotel Management -
NIPS Hotel Management Shillong
12th -
Higher Secondary School Shillong khliehriat
10th -
DonBosco H.C shillong
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