BINOY CHANDRAN
Assistant Vice President
Bangalore
Summary
Highly accomplished professional with exceptional team and project management skills, expertise in data analysis and quality management. Offering over 18 years of experience in the ITeS industry, developed and executed operational strategies to promote organizational growth and optimize the use of emerging technologies. Proven ability to effectively plan, coordinate, and meet deadlines for multiple projects sets apart. Goal-oriented, customer-focused, and tenacious, always committed to delivering solutions on time and within budget. Demonstrated success in streamlining both new and existing operations.
Overview
21
21
years of professional experience
Work History
Assistant Vice President
Deutsche India Private Limited
08.2022 - Current
- Lead and manage [AFBC Team] to ensure business goals are achieved and regulatory requirement are met
- Engage with various regional leaders (Managing directors/Directors) and help them in terms AFBC advisories
- Worked with regional team to implement strategic plans as a result of various audit feedbacks to meet all regulatory requirement and improve to operational efficiency
- Conduct risk assessments, identify and mitigate potential Fraud risks, and provide recommendations to senior management
- Team is responsible to investigate, report, advise on External fraud cases
- Liaise between the regional teams and close the Anti-briery and corruption inquires
- Brought around 24% reduction in cycle time of case closure with 100% accuracy on cases
- Created a dashboard for the team
- This helped the regional teams to understand and fetch fraud trends, details of frauds report etc, without much dependency on the team
- The dashboard helped in delivery of monthly MI reports, by reducing the preparation time
- Seamless transitioned the Sanctions bulletin process to Bangalore
- Nil attrition in the team
Lead, Operations – Privacy & Security | Android apps
Accenture Services India Pvt. Ltd
06.2021 - 08.2022
- Company Overview: Account: World’s largest internet company
- Leading a span of ~50 members including team leads, team coaches
- Responsibilities include the PMO / MIS activities of the team, Hiring, Training, end to end new joiner onboarding
- Scaled the team to 135 FTEs from 50 FTEs, in two locations (BLR & HYD) in 2 months without any impact on client or Accenture timelines
- Successfully planned and executed Return to Office efforts for the team
- Streamlined the training process for the team to improve the quality of app reviews (Nil errors for Feb ’21 & Mar ’21 due to these efforts)
- Workflow transition: Implemented a robust mechanism to transition the different workflows to BLR/HYD sites as per required timeline and team’s maturity from various global sites
- Account: World’s largest internet company
Operations & PMO Lead
Accenture Services India Pvt. Ltd
05.2019 - 05.2021
- Company Overview: Account: World’s largest internet company
- Invoicing for Labor, Seat and Infra across delivery centers across geos, as per guardrails amounting to USD 40M
- Roster Management for the business towers - ~1000 employees
- Managing Change Orders (gateway to new business scope from the client to Accenture)
- Sales Pipeline review to understand/evaluate headwinds, fast-track stage gate approvals and client PO
- Cadence around Accounts Receivables by coordinating with other cross functional teams and client for timely payments
- RCA for overdue invoices to keep the overdue at the minimum
- Managing Client Data Protection controls as per SOC 2
- Facilitate service line MBR with client and Internal Leadership
- Account: World’s largest internet company
Team Leader: Anti Money Laundering and Fraud Detection
Accenture Services India Pvt. Ltd
09.2016 - 04.2019
- Company Overview: Account: World’s largest internet company
- Managing a span of ~50 analysts across geographies
- Lead Financial Investigation Unit: The special unit to conduct investigation on - 314B Requests, Subpoena, investigation request from financial crime enforcement agencies
- Conducting research that utilizes internal and external public and private databases to compile a portfolio of information on funds transfer and or check instrument products/transactions and to detect, prevent, mitigate, and report suspicious activity related to money laundering, terrorist financing and structuring
- Assisting and providing information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing
- Reviewing incoming Suspicious Act Information Forms and recommending Suspicious Activity Reports to FinCEN in compliance to their standards and procedures
- Investigating, monitoring, and managing large accounts for suspicious activities daily
- Account: World’s largest internet company
Subject Matter Expert: Anti Money Laundering and Fraud Detection
Accenture Services India Pvt. Ltd
05.2014 - 08.2016
- Client Overview: World’s largest internet company
- Conduct analysis on suspicious customer accounts for potential Money Laundering and Fraudulent activities and recommend filing a Suspicious Activity Report (USA/UK/EEA Countries)
- Responsible for driving the team's escalation cases to closure, so that the client can file SAR to FinCEN/NCA within the SLA
- Conducted quality checks for the new hires in the team for live production readiness
- Managed process risk identification, assessment, mitigation, and FMEA
- Capacity utilization, support operation excellence by identifying NVAs leading to process efficiencies
- PoC for process BCP
- Account: World’s largest internet company
Team Lead: Order Management and quality
DELL INTERNATIONAL SERVICES
07.2004 - 01.2014
- Order quality process for different geographical locations like US, Canada and Panama
- Monitoring the performance of team members to ensure efficiency in operations and for team targets and Service level agreements
- Responsibilities include coordinating with counterparts in US, developing effective internal control systems
- Managed a team of 15 along with the team manager
- Periodically conduct 1X1 along with the manager on individual performance
- Points of contact for executive review decks, report for senior leadership team
- Retrieving and collating Data for preparing monthly and quarterly ops reviews reports
- Transitioned reports for US order management teams and stabilized the same as part of PMO order management PMO
Skills
R2R
P2P
O2C
Reporting and Trend Analysis
MS Office
G suite
Process Transition
Process Standardization
Process Training
Team Metrics Management
Capacity Planning
Workforce Management
Operations management
Recruiting and hiring
Risk management
Project management
Personal Information
Date of Birth: 05/09/82
Credentials
- B.Sc (Mathematics)
- Emergency Response
- DNIIT from NIIT
- Lean & Kaizen
Timeline
Assistant Vice President
Deutsche India Private Limited
08.2022 - Current
Lead, Operations – Privacy & Security | Android apps
Accenture Services India Pvt. Ltd
06.2021 - 08.2022
Operations & PMO Lead
Accenture Services India Pvt. Ltd
05.2019 - 05.2021
Team Leader: Anti Money Laundering and Fraud Detection
Accenture Services India Pvt. Ltd
09.2016 - 04.2019
Subject Matter Expert: Anti Money Laundering and Fraud Detection
Accenture Services India Pvt. Ltd
05.2014 - 08.2016
Team Lead: Order Management and quality
DELL INTERNATIONAL SERVICES
07.2004 - 01.2014