Binoy Raj
Bengaluru
Summary
Operations professional with hands-on experience managing daily workflows and team coordination. Demonstrated abilities in process improvement, staff training, and resource allocation to meet organizational goals. Consistently ensures compliance with safety standards, while maintaining high productivity levels.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Enviu Venture Lab India Pvt Ltd
Bengaluru
03.2024 - 08.2025
- Oversaw monthly inventory management of linens.
- Gathered discarded linens from multiple hotels and transformed them into paper, and yarn.
- Oversee warehouse operations and uphold inventory accuracy on a weekly basis.
- Directed daily operational activities, guaranteeing seamless functioning across all departments, while upholding high-quality standards.
Presales Executive
Nobroker Technologies India Pvt Ltd
Bengaluru
03.2022 - 02.2024
- Secured pre-sales leads via cold calling, converting leads into appointments with project managers.
- Coordinated site visits, prioritizing customer convenience for renovation projects.
- Employed effective communication skills to address customer queries, and deliver step-by-step solutions.
- Scheduled visit to the experience center at the customer’s convenience, securing lead conversion.
- Optimized communication channels, enhancing customer satisfaction, and accelerating response times.
Presales Executive
Sobha Limited
Bengaluru
06.2020 - 03.2022
- Cultivated pre-sales leads for diverse projects, converting leads through customer site visits and consultations with project managers.
- Employed innovative problem-solving techniques to navigate technical challenges in the sales process.
- Facilitated customer troubleshooting of product issues while delivering prompt technical support.
Customer Service Representative
Cogent E Services Pvt Ltd
Bengaluru
02.2020 - 05.2020
- Addressed customer service inquiries swiftly and precisely.
- Guided customers in resolving product-related queries, feedback, and complaints via chat.
- Boosted productivity levels through proactive needs anticipation, and exceptional support delivery.
Customer Service Representative
Aegis BPO Pvt Ltd
Bengaluru
02.2017 - 02.2020
- Managed inbound, outbound, and escalation calls while delivering effective solutions to customers.
- Elevated customer satisfaction through timely resolution of concerns, and provision of accurate information.
- Addressed customer inquiries regarding products, services, and company information.
Education
Bachelor of Commerce - Accounting And Finance
CICMS
Bangalore05-2012
Skills
- Active listening, written and verbal communication, presentation skills, and negotiation
- Ability to guide, motivate, and inspire teams
- Working effectively with others to achieve shared goals
Timeline
Operations Supervisor
Enviu Venture Lab India Pvt Ltd
03.2024 - 08.2025
Presales Executive
Nobroker Technologies India Pvt Ltd
03.2022 - 02.2024
Presales Executive
Sobha Limited
06.2020 - 03.2022
Customer Service Representative
Cogent E Services Pvt Ltd
02.2020 - 05.2020
Customer Service Representative
Aegis BPO Pvt Ltd
02.2017 - 02.2020
Bachelor of Commerce - Accounting And Finance
CICMS
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