Senior Business Analyst, 02/22 to present.
- Lead the end-to-end business analysis for the development of an Employee Ticket Management System, streamlining the process for submitting, assigning, and resolving employee support tickets.
- Collaborated with stakeholders to define and prioritize 25+ user stories for an Employee Ticket Management System, improving the management of employee training, compliance, and certifications.
- Created detailed Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and user stories, ensuring that all business needs were clearly communicated to development teams.
- Utilized Visio and Axure to develop process flow diagrams, use cases, and wireframes, helping stakeholders visualize solutions before development.
- Worked in an Agile environment, conducting sprint planning, backlog grooming, and ensuring continuous communication between business and development teams using JIRA.
- Participated in User Acceptance Testing (UAT), ensuring delivered functionality met stakeholder expectations.
- Provided training and support to users post-deployment, facilitating a smooth transition to new systems.
- Lead requirements gathering sessions and documented business needs for the Employee Management System, aimed at streamlining internal support processes.
- Collaborated with cross-functional teams to deliver a comprehensive Employee Management System (EMS), including functionalities for tracking mandatory and optional employee training.
- Worked closely with stakeholders to gather, analyze, and prioritize over 25 detailed user stories for both the EMS and Ticket Management systems.
- Developed process flow diagrams, use cases, and wireframes using Visio and Axure to facilitate discussions and approval from both technical and non-technical teams.
- Ensured continuous alignment between business requirements and technical specifications during design and development phases.
- Conducted User Acceptance Testing (UAT) for both systems, resulting in the early identification of 10+ critical issues, which were resolved prior to deployment.
- Managed backlog prioritization and sprint planning in JIRA as part of an Agile team.
- Provided post-deployment support, including user training sessions and documentation, to ensure seamless adoption by end-users.