Binu Joseph
Team Leader
New Delhi
Summary
Results-driven Team Leader with a proven track record of successfully leading and motivating teams to achieve exceptional outcomes. Skilled in fostering a collaborative work environment, optimizing workflow, and resolving challenges. Proficient in strategic planning, resource allocation, stakeholder management and service level agreement (SLA) management, and talent development to drive team performance and surpass organizational objectives team performance and exceed organizational objectives.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Team Lead
British Telecom Global Business Services
New Delhi
10.2019 - Current
- Oversee Daily Operations: Ensure smooth day-to-day operation of the team, integrating Agile methodologies for efficiency.
- Set Clear Team Goals: Establish and communicate precise team goals, aligning them with Agile principles and Lean Portfolio Management (LPM) strategies.
- Inspiring Team Environment: Create an inspiring team environment rooted in a growth mindset and inclusive leadership principles, fostering a culture of continuous learning and innovation.
- Recruitment and Onboarding: Actively participate in the recruitment and onboarding process, utilizing negotiation and stakeholder management skills to select top talent and facilitate seamless integration.
- Internal Projects: Lead and contribute to internal projects, employing Agile methodologies to drive innovation and process improvement.
- Proactive Mentorship: Proactively mentor and develop team members, nurturing their growth and fostering a culture of continuous learning.
- Collaborative Coordination: Collaborate within the chapter to coordinate activities, align outputs, and enhance overall productivity, leveraging your Agile expertise.
- Constructive Feedback: Provide constructive feedback to colleagues, using your decision-making skills to help them improve their work and attain higher standards.
- Quality Assurance: Ensure high-quality project execution by meticulously reviewing and validating deliverables, while also monitoring KPIs and metrics to maintain standards.
- Timely Project Management: Successfully manage project timelines and guarantee on-time delivery of solutions, meeting critical business objectives through Agile project/program management methodologies.
Team Lead
Infosys Bpm Limited
Bengaluru
05.2013 - 09.2019
- Set clear team goals
- Motivate team members
- Conflict management
- Delegate tasks and set deadlines
- Provided constructive feedback to colleagues, helping them improve their work and achieve higher standards
Project Engineer
Wipro Technologies
Bengaluru
12.2008 - 12.2012
- Storage Support for EMC2
- Handling global customers in resolving technical issues due to both physical and logical faults
- Received consistent positive feedback from clients, achieving a customer satisfaction rating of 95% for the quality and timeliness of service delivery
- Maintained a record of meeting or exceeding SLAs, ensuring that service requests were resolved within the agreed-upon timeframes
- Executed major storage maintenance projects, completing them within the allocated budget and timeline, and achieving all project objectives
- Initiated knowledge sharing sessions within the team, leading to increased technical expertise and improved troubleshooting capabilities
- Fostered effective collaboration between engineering, sales, and support teams, ensuring a unified approach to client needs and seamless project execution.
Education
Master of Business Administration - Analytics And Data Science
Manipal University Jaipur
Jaipur 08.2022 - Current
Bachelor Of Computer Application - Computer Science
Sardar Vallabhai Patel
Chandrapur 06.2005 - 10.2008
Skills
Analytical Skill
undefinedCertification
Certified Scrum Master (CSM)
Timeline
Certified Scrum Master (CSM)
03-2023
Master of Business Administration - Analytics And Data Science
Manipal University Jaipur
08.2022 - Current
Team Lead
British Telecom Global Business Services
10.2019 - Current
Team Lead
Infosys Bpm Limited
05.2013 - 09.2019
Project Engineer
Wipro Technologies
12.2008 - 12.2012
Bachelor Of Computer Application - Computer Science
Sardar Vallabhai Patel
06.2005 - 10.2008
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