Binu Kanjirakkattu Idiculla
Branch Operations Manager
Tiruvalla
Summary
With over 13 years of diverse experience at UAE Exchange Centre LLC in roles encompassing Senior Officer, Assistant Manager (Accounts, Wage Protection System, Compliance Officer, and Cross-Selling of Allied Products), coupled with a solid foundation in front office operations within the healthcare sector and administrative expertise in a cosmetic wholesale company, I bring a robust skill set in financial management, compliance, and customer service. Recently, I transitioned to a leadership role as a Branch Head at Kosamattam Finance and currently excel as a Shop Manager in a furniture and home appliance company in Tiruvalla, showcasing adaptability and leadership in retail operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
Kosamattam Finance Ltd
10.2021 - 1 2022
- Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with bank's objectives.
- Engaged employees in business processes with positive motivational techniques.
- Assist to Co-tellers for close end of day cash balance.
- Generated financial and operational reports to assist management with business strategy.
- Complied with regulatory guidelines and requirements.
- Managed over 20 customers calls per day due to this increased our sales.
- Consulted customers to boost product sales and services.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Administrator
Al Buldan Trading Company
08.2020 - 07.2021
- Focusing on growing and developing existing clients, together with generating new business.
- Planning and developing merchandising strategies.
- Analyzing sales figures, customers reactions and marker trends to anticipate product needs.
- Coordinating office activities and operations to secure efficiency and compliance to company policies.
- Handles expense and billing cycles.
Assistant Manager
UAE Exchange Centre LLC
01.2016 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
Supervisor of Operations
UAE Exchange Centre LLC
01.2011 - 12.2015
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Foreign Exchange Teller
UAE Exchange Centre LLC
01.2006 - 12.2010
- Conducting accurate and efficient foreign currency exchange transactions for customers.
- Providing information on exchange rates and ensuring transactions comply with company policies and regulatory guidelines.
- Delivering excellent customer service by assisting customers with their currency needs and addressing inquiries.
- Resolving customer issues promptly and professionally.
- Handling cash transactions securely and maintaining accurate records of all exchanges.
- Following established procedures for cash management and reconciliation.
Front Desk Associate
Baby Memorial Hospital
06.2002 - 07.2005
- Handling enquiries, Room booking and allotments
- Collection of payments from clients, Client coordination, Data entry
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Arts - Economics
Mahatma Gandhi University
Kottayam, India 04.2001 -
Skills
Relationship building and management
Sales professional
Cash handling expertise
Staff Management
Proficient in MS Office
Digital Marketing
Languages
English
German A2
Malayalam
Hindi
Tamil
Certification
Digital Marketing Course
Timeline
Digital Marketing Course
02-2024
Branch Manager
Kosamattam Finance Ltd
10.2021 - 1 2022
Administrator
Al Buldan Trading Company
08.2020 - 07.2021
Assistant Manager
UAE Exchange Centre LLC
01.2016 - 04.2019
Supervisor of Operations
UAE Exchange Centre LLC
01.2011 - 12.2015
Foreign Exchange Teller
UAE Exchange Centre LLC
01.2006 - 12.2010
Front Desk Associate
Baby Memorial Hospital
06.2002 - 07.2005
Bachelor of Arts - Economics
Mahatma Gandhi University
04.2001 -