BINU KURIEN

• Designed and delivered 100+ training sessions across industries, catering to diverse audiences. Expertise includes:
• - Leadership Development
• - Emotional Intelligence
• - Customer Service Excellence
• - Team Building & Communication
• - Career Guidance & Soft Skills and with achievements of
• Average participant satisfaction: 4.8/5 and Improved employee performance by 25% for client organizations
• Enhanced employee skillsets by designing and implementing comprehensive training programs.
• Stayed current on industry trends, incorporating best practices in adult learning principles into program design.
• Coached executives to handle stress and how to improve as Managers

• Delivered impactful product demonstrations to prospective customers, highlighting key features and benefits to generate interest and secure new business.
• Conducted Business Process Validation (BPV) sessions to fully understand client requirements, providing tailored recommendations for optimal solutions.
• Identified and capitalized on new markets and business opportunities, resulting in a significant increase in sales and market share.

Software Implementation & Testing

• Led end-to-end software implementation projects for high-profile clients, including Best Western, Marriott, Agoda, AM Resorts, Disney Resorts, Sandals Resorts, and Atlantis Resorts.
• Collaborated closely with testing teams to ensure the software met client specifications, achieving a 85% success rate in deployments.
• Delivered customized solutions to enhance client profitability and operational efficiency, leading to measurable business improvements.

Product Training & Customer Handling

• Designed and delivered comprehensive product training programs to clients, ensuring seamless software adoption and maximizing usage.
• Acted as the primary liaison between internal technical teams and client business staff, ensuring smooth communication and effective issue resolution.
• Provided second-level customer support, addressing complex issues and elevating client satisfaction.

• Oversaw HR operations and training programs across three units, managing a total workforce of 300 employees.
• Developed and implemented HR policies, ensuring compliance with organizational standards and legal regulations.
• Spearheaded talent acquisition, onboarding, and retention strategies to maintain optimal staffing levels.
• Designed and delivered training programs focusing on leadership, behavioral skills, and operational excellence, enhancing employee competencies.
• Conducted performance evaluations and facilitated career development plans to align with organizational goals.
• Managed employee relations, fostering a positive work environment and resolving workplace conflicts effectively.
• Monitored and optimized HR processes, including payroll, attendance, and benefits administration, ensuring seamless operations.
• Collaborated with leadership teams to identify and address training needs, resulting in improved productivity and staff engagement.
• Achieved a reduction in employee turnover and enhanced workforce morale through targeted engagement initiatives.