Summary
Work History
Education
Skills
Accomplishments
Timeline
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Binu Lakshmi

Binu Lakshmi

Consultant Psychologist
Kochi,KL

Summary

Detail-oriented professional with experience in operations, customer service, and mental health settings. Demonstrated ability to manage responsibilities efficiently while maintaining strong interpersonal relationships with clients and teams. Gained clinical exposure through internship experience at a Government Mental Health Centre, observing patient interactions, psychological evaluations, and mental health care practices. Combines analytical thinking, empathy, and strong communication skills to support both operational efficiency and people-centered environments.

Work History

OPERATIONS MANAGER AND CUSTOMER SERVICE

Chocoberry Food and Beverages
10.2025 - Current
  • Managed daily operations to improve customer experience and satisfaction, aligning services with customer needs.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed staffing through recruitment, selection, onboarding, training, and necessary disciplinary actions to build an effective team.
  • Supervised team members to uphold safety and quality standards, fostering a compliant work environment.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Psychology Intern

Government Mental Health Centre
06.2024 - 07.2024
  • Assisted in psychological assessments, and observed clinical interviews and therapy sessions.
  • Participated in case discussions and learned clinical documentation procedures.
  • Assisted in conducting client assessments and gathering psychological data.
  • Provided basic psychoeducation to patients and caregivers.
  • Maintained confidential records of client interactions and treatment plans.
  • Delivered counseling services under close supervision of psychologists.
  • Conducted intake interviews with new patients, gathering essential background information to inform subsequent treatment planning efforts.

Education

Certificate Course - Couple Therapy

Mentex School of Counselling And Psychotherapy
Kozhikode
01-2026

Master of Science - Applied Psychology

Chinmaya Vishwa Vidhyapeth
Kochi, Kerala
04.2001 -

Bachelor of Arts - English Language and Literature

Paramekkavu College of Arts And Science
Thrissur, Kerala
04.2001 -

Skills

Psychological Assessment

Mental health awareness

Client rapport building

Psychological assessment

Active listening

Interpersonal communication

Accomplishments

  • Qualified for GATE 2025 (Psychology).
  • Qualified UGC NET (PhD eligibility) - June 2025.
  • Qualified UCG NET (PhD eligibility) - December 2025.

Timeline

OPERATIONS MANAGER AND CUSTOMER SERVICE

Chocoberry Food and Beverages
10.2025 - Current

Psychology Intern

Government Mental Health Centre
06.2024 - 07.2024

Master of Science - Applied Psychology

Chinmaya Vishwa Vidhyapeth
04.2001 -

Bachelor of Arts - English Language and Literature

Paramekkavu College of Arts And Science
04.2001 -

Certificate Course - Couple Therapy

Mentex School of Counselling And Psychotherapy

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Binu LakshmiConsultant Psychologist