BINU S KUMAR
IT Support
Eanthunkal House,Anicadu,Avoly PO,Muvattupuzha,Ernakulam,Kerala
Summary
Seeking a challenging opportunity with your organization where my knowledge, Skills and experience can be extensively applied and allows me to learn new environments and concepts for my career growth. Having worked in the technical support field for over 11 years, I have developed a deep understanding of troubleshooting complex issues and providing effective solutions. Develop exceptional relationships with co-workers, management and endusers.Excellent communication and problem solving skills.
Overview
11
11
years of professional experience
6024
6024
years of post-secondary education
3
3
Languages
Work History
Associate Technician Field Ops
SITA
04.2017 - 09.2023
- Company Overview: CLIENT: COCHIN INTERNATIONAL AIRPORT
- Handling and maintaining SITA CUTE,CUSS and BRS platform in the airport
- Airline and Airport IT infrastructure support
- Maintaining LAN,WAN network Platform
- Carry out incident management to internal or external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
- Capable of managing the replacement of faulty equipment through the use of spares and ensuring timely replenishment
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
- CLIENT: COCHIN INTERNATIONAL AIRPORT
Service Engineer
INFOLINK
10.2013 - 03.2017
- Company Overview: Client: Cochin International Airport
- Responsible for the entire servers which in the Wintel setup
- Handling and maintaining 300+ desktops
- Supporting various Application Servers like Location FTP Server, Antivirus Servers and SQL Database Servers
- Plan, schedule and implement Preventive maintenance for all Servers and other client systems on a Quarterly basis
- Maintained and handled LAN related problems
- Handling DB of different software's, DB Backups and other maintenance options
- Maintaining different types of printers and scanners
- Monitoring (CPU, Memory, Disk, Network Utilization)
- Configuring Microsoft Outlook, Windows Mail and maintaining connectivity
- Building or configuring new hardware with installing and updating new software packages
- Client: Cochin International Airport
Apprentice Trainee
COCHIN INTERNATIONAL AIRPORT
06.2012 - 05.2013
- Worked for IT & Communication department of Cochin International Airport as Technical Apprentice and assist the installation and maintenance of various application software's, hardware and network maintenance
- Installation and Maintenance procedures for Servers and Clients
- Creating and Maintain the computer Networks
- Maintaining FIDS(Flight Information Display System)
- Installing & Maintaining Networking Switches
Education
Diploma - Computer Engineering
GPTC Purappuzha
Plus Two - Science
TTVHSS
Muvattupuzha, KeralaSSLC -
SSHSS
Anicadu, KeralaCertification ID: 17603087
Microsoft Certified Solution Associate (MCSA 2016)
CCNA (From G TEC Computer Education Muvattupuzha)
RHCE (From G TEC Computer Education Muvattupuzha)
Skills
- IT Infrastructure
- Multiplatform Server Management
- Infrastructure Management
- Remote Management
- Microsoft Windows
- Microsoft Server
- Desktop Support
- Network and Technical Support
- Troubleshooting hardware and software issues
- Install and configure computer systems,Server,networks,printers and other IT equipmentSetup and maintenance of IT infrastructure servers and databases
Personal Information
- Place of Birth: Kerala
- Passport Number: U 4562643
- Date of Birth: 11/10/89
- Gender: Male
- Nationality: Indian
Timeline
Associate Technician Field Ops
SITA
04.2017 - 09.2023
Service Engineer
INFOLINK
10.2013 - 03.2017
Apprentice Trainee
COCHIN INTERNATIONAL AIRPORT
06.2012 - 05.2013
Diploma - Computer Engineering
GPTC Purappuzha
Plus Two - Science
TTVHSS
SSLC -
SSHSS
Certification ID: 17603087
Microsoft Certified Solution Associate (MCSA 2016)
CCNA (From G TEC Computer Education Muvattupuzha)
RHCE (From G TEC Computer Education Muvattupuzha)
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