BINU SURENDRAN
Varkala
Summary
Dynamic Resort Manager at RAJADHANI 5TH SEASON Beach Resort, excelling in customer service and staff training. Proven track record in enhancing guest satisfaction through effective conflict resolution and performance evaluation. Skilled in budget planning and vendor management, ensuring high-quality facilities and memorable experiences for guests.
Overview
26
26
years of professional experience
Work History
Resort Manager
RAJADHANI 5TH SEASON Beach Resort
Varkala
08.2020 - Current
- I am still working as a Resort Manager, driving the resort and restaurant, maintaining excellent customer service and without compromising on quality.
- Daily job includes overseeing product stocking (Kitchen & Housekeeping), accounting, and marketing, handling guest inquiries, resolving complaints, and monitoring feedback from reviews to boost satisfaction. Personalizes services for VIPs and implements enhancements for loyalty.
- Maintains high service standards across the property by recruiting, training, supervising and evaluating staff performances, fostering a positive culture. Ensures compliance with labor laws.
- Hiring contractors to perform services, such as painting, plumbing, electrical and service technicians to do seasonal and regular maintenance.
- Manages safety protocols, emergencies, health standards, and legal requirements. Oversees sustainability practices and vendor relations.
- Monitoring and approving payroll, customer billing, and petty expenses accounts.
- Ensure positive customer experiences by maintaining high-quality facilities and remedying problems.
- Coordinate functions or events for guests, keeping au-fait of local happenings so I can book tours or recommend activities to guests.
Theoretical / Practical Examiner
RAS AL KHAIMAH ROAD & TRAFFIC ACADEMY LLC
RAK
10.2016 - 12.2019
- I had worked with the Ras Al Khaimah Road & Traffic Academy, designated as a Theoretical / Practical Examiner.
- Preparing the paperwork for the test, setting tasks so that I can check their eyesight and level of confidence, watch how well they drive and if they are a safe driver, take notes throughout the test, tell the person if they have passed or failed and complete a more detailed report on the driving faults.
- Daily job includes preparation and sorting of Daily Schedules of Training Instructors and Fleet Control. Tracking Vehicles, tackling and solving Customer Complaints.
- Preparing weekly, monthly and half yearly reports of training classes per instructors and evaluate performances based feedbacks from Trainee Satisfaction Survey.
- At present I am working with the RRTA, designated as a Theoretical / Practical Trainer & Examiner.
- Prepare the candidates for the Traffic Department test, screen potential drivers for both Manual and Automatic gears, update students about new traffic laws and hold theoretical classes on smart boards attached to a PC displayed via a Projector.
- RAK, UNITED ARAB EMIRATES
Hardware & Network Specialist
POLO RAK AMUSEMENTS LLC
02.2011 - 03.2012
- Support monitor, test and troubleshoot hardware & software problems, performing and coordinating effective installation and performance of advanced operating system hardware, software and data on servers.
- Install new software releases, system upgrades, evaluate and install patches and resolve software and database related problems.
- Responsible for IT Department stock details and maintains proper paper works for all the incoming work orders using Lotus Notes as well as administrative duties.
- Implementation of the Prologix Software and the Avaya IP Phone system, responsible for database management.
- Maintaining, servicing and repairing Point of Sale machines, both branded and the ones made in China.
- Troubleshooting Access Control System used in the entry Gateways and updating and troubleshooting Digital Signage's.
- Responsible for managing and mailing daily and weekly reports. Undertake and manage research, development and implementation of a new software & network security.
- RAS AL KHAIMAH
Secretary to the Manager, Accounts - Main Office
Consolidated Contractors Int'l Company SAL
Abu Dhabi
08.2006 - 12.2009
- Preparation, dispatching and following up of Bank correspondences, Petty Cash & Reconciliation of Supplier statements and preparation of Supplier Cheques and preparation of Bank Guarantees for Projects.
- Act as the primary point of contact, screening calls, emails, and correspondence from clients or stakeholders. Drafting responses, relaying key information accurately, and maintaining records of all interactions for reference.
- Coordinating with bank to arrange appropriate amount of change for dispersing wages to workers.
- Filing systems for contracts, client records, and reports are organized digitally and physically, with strict confidentiality. Update databases, fact-check documents, and ensure compliance with company policies.
- Support and maintain end user requirements, including troubleshooting, and report them to the IT Department.
- Conduct the network and hardware evaluations, provide technical analysis and implement systems to meet the company's IT goals.
- Responsible for managing the IT system to meet strategic goals.
- Co-Ordination and data-entry of Hydro Test Packs in to the software (Talisman) programmed by the company, coordination of the same between the Client, Contractor & CCIC and tracking its progress at every stage till it reaches the Certification Department.
Secretary to the Administration Manager
Al Buheira Lacnor Dairies Co LLC
Fujairah & Sharjah
01.2003 - 01.2004
- Main responsibilities consisted of drafting memorandums, coordination, between the Human Resource, Public Relations and Accounts Department & all clerical responsibilities.
- Entry of Daily Sales done by salesmen in the Accounts software which was created and maintained by the company and assisting the accounts department till the finalization of the sales end of the month.
- Processing various data using MS Excel and other Database functions.
- Played a lead role, in developing and implementing an IT disaster recovery plan.
- Work with teams to automate management tasks, streamline processes and perform standard administration function as needed.
- Perform additional duties as assigned by management.
- Maintain professionalism, good attitude and appropriate behavior with Office personnel and clients.
- Communicates and provide information significant to organization.
- Making sure company's rules and regulations are followed and implemented. Responsible for proper use and care of equipment and materials.
- Arranges and cooperates in meeting, conferences and organizational activities. Promotes quality management service at all times.
- (FMCG)
Sales Trainee
Al Mustaqbal Computer
Ras Al Khaimah
01.2000 - 09.2000
- Reconciling supplier's statement of accounts, preparing cheques and entering the day to day accounts entry.
- Implementation of effective sales techniques brought forward by the managing committee for the sales of software and computer accessories, to the assembly, troubleshooting and installing of personal computers, building and maintaining good relations with wholesalers of computer peripherals.
- Ensure that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
- Inventory and provide accounting for the Company resources including software, server, workstation and lap top systems.
- Handle guests and internal guest's complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Developed an organized and efficient system for managing administration paper work including records, budgets, follow ups, and other confidential documentation.
- Handled cash, sales and deposits and preparation of financial statement reports such as sales evaluation, summary of expenses, variances and computations.
- Performed customer service, customer care and ensure customer satisfaction.
Education
CCNA -
Al Areef Computer Institute
Abu Dhabi01.2009
Programming - Turbo C++ and Visual Basic 6
Al Noor Cultural Institute
Ras Al Khaimah, United Arab Emirates01.2000
All India Senior Secondary Certificate Examination (A.I.S.S.C.E.) - High School Commerce
Indian School
Ras Al Khaimah, United Arab Emirates01.1999
Skills
- Customer service
- Staff training
- Event coordination
- Vendor management
- Sustainability practices
- Customer relationship management
- Performance evaluation
- Facility maintenance
- Payroll administration
- Safety compliance
- Problem solving
- Time management
- Conflict resolution
- Marketing
- Budget planning
- Verbal and written communication
- Analytical thinking
- Reservation management
- Community relations
- Multi-department management
- Hospitality Industry Trends
- Profit and loss understanding
- Risk management
References
Can be provided upon request.
Hobbies and Interests
- Understanding Computer Hardware and Computer Networking Intricacies.
- Interested and play the sports of Basketball, Cricket and Football.
Personal Information
- Passport Number: Z6129541
- Nationality: Indian
- Marital Status: Married
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Malayalam
Native
Native
Tamil
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1
Timeline
Resort Manager
RAJADHANI 5TH SEASON Beach Resort
08.2020 - Current
Theoretical / Practical Examiner
RAS AL KHAIMAH ROAD & TRAFFIC ACADEMY LLC
10.2016 - 12.2019
Hardware & Network Specialist
POLO RAK AMUSEMENTS LLC
02.2011 - 03.2012
Secretary to the Manager, Accounts - Main Office
Consolidated Contractors Int'l Company SAL
08.2006 - 12.2009
Secretary to the Administration Manager
Al Buheira Lacnor Dairies Co LLC
01.2003 - 01.2004
Sales Trainee
Al Mustaqbal Computer
01.2000 - 09.2000
CCNA -
Al Areef Computer Institute
Programming - Turbo C++ and Visual Basic 6
Al Noor Cultural Institute
All India Senior Secondary Certificate Examination (A.I.S.S.C.E.) - High School Commerce
Indian School