BINU Varghese ZACHARIAH
Kerala,Thiruvalla
Summary
Seasoned IT Service Manager with over 23 years of comprehensive experience in IT service delivery, operations, and infrastructure management. Expertise encompasses service transitions, data Centre management, vendor relationships, and risk mitigation. Proven background in technical leadership across public and private sectors, driving efficiency and aligning IT solutions with organisational goals.
Overview
25
25
years of professional experience
Work History
Siemens CERT Manager
Atos India Pvt Ltd
Mumbai
12.2023 - Current
- Implemented CERT framework for Siemens divisions to enhance security protocols.
- Managed vulnerability assessments for IT infrastructure across the region.
- Evaluating the baseline with Security baseline manager
- Validating and tracking the exceptions data with ITCDB compliance report
- Validated ServiceNow CMDB with TOSCA, collaborating with service lines to address identified gaps.
- Providing the trainings on SDC portal and TOSCA for both Atos and Customer delivery teams
- Weekly meeting with customer to provide update on remediation status and challenges of implementations
- Stakeholder management with business unit Leadership Team to evaluate IT solutions that drive the different business units (and in turn the practice) ensuring compliance with and alignment to the wider IT strategy
- Arranging the technical and process sessions with delivery teams and Baseline Architect
- Prepare monthly review and represent it to IT leadership forum
- Service improvements in the internal support team by introducing service reviews ,evaluating on their services.
- Make sure the sharepoint data libraries published with recent data
- Suggested classification measures aligned with respective service lines.
- Ensure that all local IT policies and procedures are complied with and participate in audits as necessary
- Developed and delivered comprehensive training programmes, improving team skills and performance.ec
- Highlighted significant achievements throughout the project lifecycle.
IT security Team lead
Atos North America
Mumbai
07.2018 - 11.2022
- Led baseline team for Atos North American clients
- remedied baseline issues through remote automated remediation after approval
- updated servers and network equipment with OS patches
- Remotely scanning the servers for missing baselineupdate
- Tracked exceptions and failed remediations remotely
- Granted exceptions after obtaining customer approval
IT Operations Team Lead (Public Domain, North America)
Atos India Pvt Ltd
07.2014 - 09.2018
- Worked as an IT operation Team lead for North American accounts (Bristow, Calpine, NYBC, FGA, Sterigenics). My responsibilities include:
- Successfully managed the delivery run services as an India IT Operations Team lead, with 14 Customers.
- Managed offshore delivery operations encompassing IT infrastructure, Wintel support for 12,000+ virtual clients, patch deployment and compliance, and antivirus and malware protection for 15,000 clients.
- Successfully led all technical deliverables and associated escalations
- Oversaw run costs for delivery, enhancing cost efficiency through productivity savings and proactive problem management while maintaining a track record for unitized and non-unitized costing.
- Worked with the client-facing Service Delivery Managers, and Service Line Delivery Managers to deliver agreed levels of service to the clients
- Conducted weekly operational meetings with client-facing SDM to discuss service improvements and delivery operations.
- Successfully managed the team with diversity
- Acted as a single focal point of contact for the delivery of infrastructure support and services
- Managed operational aspects of the project including knowledge management, coordination of resources and project planning and delivery
- Facilitated transition of services from onshore to offshore locations.
- Initiated Windows L3 technical operations from India to enhance service delivery.
- Executed incident and change management processes to ensure operational stability. Savings of 2 FTE.
- Compiled monthly delivery reviews for internal stakeholders and client-facing Service Delivery Managers, assessing quality of delivered services.
- Compiled monthly management reports to track project progress. Thus, resulted in savings of 1 FTE.
- Provided infrastructure solutions, improvements, and service enhancements on Microsoft and automation platforms.
- Controlling and managing the BladeLogic Automation tools technical infrastructure.
- Supporting major incident resolution (supporting service operations).
- Identifying and overseeing improvements to the infrastructure.
- Provided infrastructure support services in previous role to maintain system functionality.
Senior Support Engineer
HCL Infosystem Ltd
08.2004 - 09.2006
- Managed daily operations of the IT help desk at Johnson Tiles and Pfizer, coordinating weekly meetings with department heads to clarify IT requirements.
- Successful planning, organizing, and managing IT Department to streamline workflows and meet evolving business needs
- Led vendor management to deliver innovative solutions that enhanced operational efficiency and supported business growth
- Designed and implemented IT policies and procedures to standardise operations and ensure compliance
- Optimizing maintenance of current IT infrastructure
- Oversaw datacentre operations to ensure efficiency
- Managed operations of production and test servers alongside desktop services in the data centre for over 400 users.
- Provides support on installation, usage, and infrastructure issues
- Supports the backups of all systems and servers in the data center
- Analysed system operating efficiencies and recommended measures to optimise performance
- Defined operational responsibilities for IT department
- Good exposure to setup Service Level Agreements (SLA)
- Good exposure and active participation in planning IT budget
- Good Exposure in the areas like Hardware & software resource management, network planning, deployment & monitoring of mail management
- Procurement of IT hardware, software, and maintenance products & services
- Responsible for the recruitment and training of new staff
- Participates in the development of policies and procedures to achieve specific goals
Service Engineer
3C, Kottayam (Wipro Franchisee)
08.2001 - 07.2004
- Excellent track record of managing complete assembly, maintenance and troubleshooting of WinNT, Windows 2000, Windows 2003 and Windows XP Networking Environments
- Configured system settings for Windows Server 2003 deployment, ensuring reliable functionality and performance
- Installed, configured, and provide troubleshooting for Server 2000 and 2003
- Executed complete data backup for WINNT, 2000 and 2003 servers to safeguard critical information
- Installed and configured Redhat Linux, Basic Linux Commands, NFS, hubs and switches; resolved server maintenance, printer and virus issues to ensure optimal system performance
- Analyzed the hardware and software requirements of Active Directory
Education
Diploma - Electronics and Communication Engineering
Technical Board Tamil Nadu
Salem, TN01-1998
DIPLOMA - COMPUTER HARDWARE AND MAINTENANCE
GOVT. OF INDIA
01-1998
SSLC -
Govt. of Kerala education department
01-1992
Skills
- Vulnerability management
- Security Automation
- Infrastructure Automation
Patch Management
- Automation tools
- TOSCA administration
- Service management tools
- Active Directory
- Other Tools: Active Directory management
- Data Protection Solutions
- ITC DB management
- Event management concepts
CERTIFICATIONS AND AWARDS
Project Star Award
TRAININGS / SEMINAR ATTENDED
- CISM 2020: Information Security & Business Process Alignment
- Ansible: Ansible for DevOps Provisioning
- Certified Information Systems Auditor (CISA) 2019
- Cloud Management Gateway Training
- Attended seminars of Microsoft on Launch of New Products and Technologies in Microsoft
PERSONAL DOSSIER
- Childrens: Micah 16 years Noah 8 years
- Father name: T S Varghese
- Mothers name: Lucy Varghese
Timeline
Siemens CERT Manager
Atos India Pvt Ltd
12.2023 - Current
IT security Team lead
Atos North America
07.2018 - 11.2022
IT Operations Team Lead (Public Domain, North America)
Atos India Pvt Ltd
07.2014 - 09.2018
Senior Support Engineer
HCL Infosystem Ltd
08.2004 - 09.2006
Service Engineer
3C, Kottayam (Wipro Franchisee)
08.2001 - 07.2004
Diploma - Electronics and Communication Engineering
Technical Board Tamil Nadu
DIPLOMA - COMPUTER HARDWARE AND MAINTENANCE
GOVT. OF INDIA
SSLC -
Govt. of Kerala education department