BINU K BOSE
Customer Relation ship
Ernakulam
Summary
Knowledgeable and dedicated customer service professional with extensive experience in 10 year industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Telle Calling
Just Dial Private Limited
11.2022 - Current
- Answering phones and explaining the product and services offered by the company
- Contacting existing customers as well as prospective customers using scripts
- Obtaining customer information and other relevant data
- Asking questions to the customer and understanding their specifications
- Resolving queries and issues related to the products and services
- Making recordings of all the sales phone calls and sales deals
- Taking and processing product orders in a professional manner
- Maintaining the database of the customers on a regular basis
- Suggesting solutions based on customer’s needs and requirements.
Senior Insurance Relationship Manager
HeadWay Financial Solutions
Trivandrum
10.2017 - 03.2022
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team -Responsible for Generating Insurance sales with New/existing Customers
- Reaching the Targets and goals establishing, Maintaining and Expanding Customer data Base
- Follow Up on the Database / Leads Provided by Company.
Senior Insurance Operation Specialist
Allianz Cornhill
Trivandrum
02.2016 - 08.2017
- Policy Administration, review files, records, and other documents to obtain information to respond to requests
- Maintain and update filing, mailing, and database systems
- Insurance financial analysis and Insurance Auditing procedure and accounting principles
- Que Management, Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Answer telephones, direct calls, and take messages in a professional and timely manner
- Process and prepare daily documents, such as reports and forms as well as deliver them via email or mail to clients in a timely manner.
Insurance Operation Specialist
Sutherland Global Services, Kakkanad
07.2013 - 02.2016
- Develop marketing strategies and promote all types of new insurance contracts
- Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc
- Evaluate business or individual customers’ needs and financial status and propose protection plans that meet their criteria
- Work with clients to deliver risk management strategies that fit their risk profiles
- Maintain database and records and fulfill all policy requirements
- Constantly update job knowledge and learn about new products and services.
Tour Executive
Oscon Tours and Travels
Ernakulam
11.2012 - 07.2013
- Designed flexible inbound and outboard tour package
- Managed Bookings and Packages
- Customer service and follow ups
- Operations for follow-up from the beginning until the end for all tour programs
- Effective communication skills and Problem solving
- Tour Document processing (Invoice, Receipt, Vouchers, Program).
Tour Operative
Creative Pvt. Ltd
Ernakulam
10.2011 - 11.2012
- Use operations management skills Use sales and marketing skills Manage human resources
- Develop products
- Use financial management skills
Back Office Executive
Akbar Academy of Airline Studies
Malappuram
02.2011 - 10.2011
- Human Resource like Joining and Separation Formalities
- Attendance Management
- Induction Programs
- Job portals
- Employee Relation.
Ticketing Officer
Al Hind Tours and Travels
Malappuram
09.2010 - 12.2010
- Tasks
- Arranged Travel Documents like visa, passport etc.
- Supported business activities
- Client Management.
Ticketing Executive
Akbar Travels of India Pvt. Ltd, Malappuram
10.2009 - 07.2010
- Trained in handling enquiries and tour packages
- Clerical works for travelling
- Supported business activities.
Education
Bachelor of Arts - Historical Studies
R M C Malappuram
Malappuram 05.2009 - 05.2012
High School Diploma -
E M E A H S S Kondotty
Kondotty-Malappuram 06.2004 - 05.2006
Skills
Booking issues
Passport reviews
Basic computer skills
Friendly and professional communications
Organization and Time Management
Analytical and Critical Thinking
MS Office
Strategic planning
Business Development
Sales and marketing
Teamwork and Collaboration
Self-Motivated
Problem-Solving
Timeline
Telle Calling
Just Dial Private Limited
11.2022 - Current
Senior Insurance Relationship Manager
HeadWay Financial Solutions
10.2017 - 03.2022
Senior Insurance Operation Specialist
Allianz Cornhill
02.2016 - 08.2017
Insurance Operation Specialist
Sutherland Global Services, Kakkanad
07.2013 - 02.2016
Tour Executive
Oscon Tours and Travels
11.2012 - 07.2013
Tour Operative
Creative Pvt. Ltd
10.2011 - 11.2012
Back Office Executive
Akbar Academy of Airline Studies
02.2011 - 10.2011
Ticketing Officer
Al Hind Tours and Travels
09.2010 - 12.2010
Ticketing Executive
Akbar Travels of India Pvt. Ltd, Malappuram
10.2009 - 07.2010
Bachelor of Arts - Historical Studies
R M C Malappuram
05.2009 - 05.2012
High School Diploma -
E M E A H S S Kondotty
06.2004 - 05.2006