Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Binumon BP

Hyderabad
Binumon BP

Summary

A seasoned BICSc certified Facilities management professional 19 years of experience in Managing Facilities Soft & Hard Services and providing administrative, executive, and business support to the Directors.

Detail-oriented Facilities/Operations Manager with a track record of overseeing facility operations and implementing cost-saving measures. Achieved a 15% decrease in operational expenditures through strategic planning. Led workplace safety improvement initiatives, resulting in a 25% reduction in accident rates. Skilled in developing preventive maintenance programs that have reduced downtime by 30%. Proven ability to manage maintenance staff efficiently to ensure timely completion of tasks.

Overview

23
years of professional experience

Work History

SILA Solutions PVT LTD

Key Accounts Manager
02.2025 - Current

Job overview

  • Client Relationship Management:
    Serve as the primary point of contact for key clients.
    Build and maintain strong, long-lasting client relationships.
    Ensure regular communication and engagement with clients to assess satisfaction and service performance.
  • Service Delivery Oversight:
    Ensure the timely and efficient delivery of housekeeping and manpower services as per agreed SLAs.
    Monitor the deployment of manpower and use of tools and tackles on client sites.
    Address and resolve client issues or complaints in a prompt and professional manner.
  • Operational Coordination:
    Coordinate with operations, logistics, and procurement teams to ensure availability and supply of required HK tools and tackles.
    Supervise site supervisors and field staff to ensure service consistency and quality standards.
  • Account Growth and Retention:
    Identify opportunities for account growth and cross-selling of additional services.
    Work closely with the sales team to develop proposals and negotiate renewals or upsells.
    Maintain comprehensive knowledge of client contracts and deliverables.
  • Reporting & Documentation:
    Prepare and present monthly service reports, manpower utilization, and client feedback summaries.
    Maintain accurate and updated client records, contracts, and communication logs.
  • Compliance & Quality Assurance:
    Ensure all operations comply with relevant labor laws, health & safety standards, and company policies.
    Conduct periodic audits and site inspections to uphold service quality.Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Built and maintained strong client relationships to drive business growth.
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Supported sales and reporting for large and medium-sized accounts.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
  • Set and achieved company defined sales goals.

Enabler Property Services-Hyderabad

Facilities/Operations Manager
01.2024 - 02.2025

Job overview

  • Managed daily operations of facilities, including maintenance, security, and space management
  • Implemented cost-saving measures resulting in a 15% decrease in operational expenditures
  • Led a workplace safety improvement project, reducing accident rates by 25%
  • Developed and implemented a preventive maintenance program, reducing downtime by 30%
  • Successfully supervised a team of 700 maintenance staff, ensuring efficient and timely task completion.
  • Daily Operations: Supervise and manage all housekeeping staff (housekeepers, room attendants, supervisors/Executives etc.) and assign duties.
  • Monitor cleaning schedules to ensure timely and efficient completion of tasks.
  • Inspect rooms, public areas, and facilities to ensure they meet high standards of cleanliness and presentation.
  • Ensure proper use and maintenance of cleaning equipment and supplies.
  • Team Leadership: Recruit, train, and supervise housekeeping staff.
  • Conduct performance evaluations and provide feedback to improve team efficiency.
  • Schedule and monitor the work hours of housekeeping personnel to optimize labor costs.
  • Develop staff through ongoing training and professional development.
  • Quality Assurance: Implement and maintain housekeeping procedures, policies, and standards.
  • Address guest concerns and ensure customer satisfaction by providing excellent housekeeping services.
  • Conduct regular audits of cleaning processes to maintain high levels of cleanliness and hygiene.
  • Inventory & Supplies: Manage inventory of cleaning supplies, equipment, and linen.
  • Ensure cost-effective purchasing and monitor usage to avoid wastage.
  • Coordinate with procurement teams for the replenishment of stock.
  • Coordination & Communication: Collaborate with other departments (e.g., front office, maintenance) to ensure smooth operations.
  • Communicate with the management team to provide updates on housekeeping performance, staff needs, and other operational matters.
  • Report maintenance issues and follow up on repairs.
  • Budget & Reporting: Assist in developing and managing the housekeeping budget.
  • Monitor labor and supply costs, ensuring efficiency and adherence to budget guidelines.
  • Generate reports on housekeeping performance, inventory usage, and other relevant metrics for management review.
  • Compliance & Safety: Ensure compliance with health, safety, and environmental regulations.
  • Train staff on the safe use of cleaning chemicals and equipment.
  • Maintain records related to housekeeping activities, including training, inventory, and audits.

Elegancia Property Services-QATAR

Project Manager-Soft Services
09.2021 - 09.2023

Job overview

  • Handled the 2022 FIFA World Cup in Qatar the complete Soft Services which was a prestigious event in the world of soccer.
  • Was responsible for the soft services which included 8 Stadiums and Doha Operations including Doha Port.
  • Responsible for overseeing and coordinating with a team of 1000+ which includes Soft Service Managers, Team Leaders, HSE Officers and Supervisor staff for day-to-day operations of non-technical services, such as cleaning, security, and maintenance.
  • To ensure that the services provided meet the needs and expectations of the client or organization, while maintaining and improving the quality of services.
  • Maintained relationships with material vendors to lower costs and diversify capabilities.
  • Developed and initiated projects, managed costs and monitored performance.
  • Managed projects from procurement to commission.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Updated operational methods and oversaw accounting procedures for improved efficiency.
  • Manage a team of employees, including scheduling, training, and performance evaluations.
  • Develop and implement policies and procedures for soft services operations.
  • Monitor budgets and schedules for soft services projects.
  • Ensure that all soft services meet the needs and expectations of the client or organization.
  • Maintain and improve the quality of services provided.
  • Implement new services as needed.
  • Address and resolve any issues or concerns related to soft services.
  • Communicate effectively with clients and other stakeholders.
  • Be accessible for escalation of all FM related issues.
  • Oversee the Helpdesk work process.
  • Provide management advice to Helpdesk operators for escalated issues.
  • Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift.
  • Oversee the Reception.
  • Overall service delivery assessment of HK vendor.
  • Coordination meetings with vendor for resolution of service issues.
  • Evaluate vendor performance.
  • Ensure that vendor manpower reports at site as per agreed terms and conditions.
  • Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions.
  • Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division.
  • House Keeping: Total housekeeping in charge of the Stadiums across Qatar.
  • Inspection of all building/Stadiums premises (commercial and residential areas).
  • Ensure the cleanliness and orderliness of the Stadiums/building.
  • Supervise cleaners in conducting their duties and ensure that they perform properly.
  • Obtain the list of areas to be clean immediately and allocate duties.
  • Ensure all housekeeping operational procedures are properly followed.
  • Vendor Management: Responsible for vendor development, maintaining relationship with quality vendors, negotiate favorable terms and pricing agreements with vendors, and other providers for service of special events, verifying and finalizing.
  • Vendor agreement & procurement of various equipment’s / goods, forwarding bills for payments after checking, ensured timely delivery of material and services.
  • Procurement of stationery materials and forms by obtaining requirements from different departments with concerned approval.

VIVA TOWERS

Operations Manager
12.2012 - 05.2021

Job overview

  • Responsible for Operations Management, Maintenance, Marketing, Security, Housekeeping.
  • Planning and Budgeting: Responsible for short-and long-term planning and organizational goals for the property HK maintenance.
  • Prepares Departmental Forecast and budgets to control the Payroll and Controllable.
  • Operational Supervision: Provides proper guidance to all supervisory personnel in both Instructional and correctional role.
  • Develop standards of quality efficiency, and productivity.
  • Evaluates all department personnel.
  • Co-ordination: Co-ordinate activities with other Property Managers of respective tower to maximize overall revenues and profits.
  • Preventive Maintenance program: Manages a planned maintenance for all physical facilities and assets.
  • EHS policy: Monitor with applicable environmental, health and safety (EHS) laws and regulations are compiled or not.
  • SLA: Guarantees a certain level of service will be maintained consistently.
  • Client Relations: Building ongoing relationships with existing clients, identifying and be proactive to avoid any complaints.
  • Being able to capture feedback and build relationships with clients, over the phone and in person, if required.
  • Managing and updating the client database with profiling data & know each client.
  • Developing and coordinating sales.
  • Ensure a monthly meet with clients to ensure smooth operations or generic discussions with the clients.
  • Attending to all the calls of the clients and ensuring they get the desired customer satisfaction in terms of their stay in the building.
  • Building Management: Maintaining a safe environment with proper lighting, signage, and disability access.
  • Drafting and updating emergency plans and evacuation procedures.
  • Overseeing security, fire prevention, and other safety systems.
  • Scheduling regular building maintenance and janitorial services.
  • Contracting professionals for repairs as needed.
  • Ensuring that occupants are provided with proper utilities.
  • Arranging for building improvements.
  • Overseeing contractors and inspecting completed jobs supervising grounds staff.
  • Hiring employees or contractors as needed to maintain, repair, or improve the property.
  • Providing training for building employees as needed.
  • Evaluating employee performance and providing direction, correction, or additional training to ensure proper maintenance of the building.
  • Resolving complaints, problems, and requests from building tenants.
  • Assisting with emergency response and evacuations.
  • Maintaining records of tenants.
  • Inspecting the building frequently for signs of damage and wear & tear.
  • Sales and Marketing: Achieve growth and hit sales targets by successfully managing the team.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
  • Dealing with all the walk in/Phone/Email enquiries regarding residential and commercial renting.
  • Discussing with the client their need about renting the property and showing the space accordingly as per their space requirements and budget.
  • Negotiating the terms and conclude the agreement and giving the space to the client within the standard time limit.
  • Ensuring the apartments or commercial space is thoroughly checked and make sure all the work is completed so that the client is happy with the space.
  • Making sure the handover is done to the client hassle free.
  • Explaining all the procedures and rules of the building to the client.
  • Maintenance: Maintains the operations of the Maintenance.
  • Receive all complaints from tenants in relation to maintenance and write them down in job card.
  • Ensure all job cards are attended for and appropriate personal is assigned the job.
  • Follow up on the work given to the maintenance people and make sure it is completed in time.
  • Give update to the management on pending jobs and reason for it being so, so that alternative solution can be reached.
  • Give update on the client on the status of the job so as the client can make arrangements accordingly.
  • Coordinate and perform any other duty in relation with facilities of the building.
  • Ensures all policies and procedures of the facility are enforced.
  • Resolves concerns and problems of the clients ensuring that services are provided in a professional and safe manner.
  • Oversees building security and responds to all center emergencies; Supervises, supports, and assists staff.
  • Completes records and reports as required.
  • Performs related duties as required.
  • Ensure Job cards completed as per SLA.
  • Detailed report on pending Job card/reason for non-completion and estimate time for completion.
  • Handing over and taking over: Ensuring that the team is following the procedures whenever the handing over and taking over is done and documented.
  • Ensuring the client is charged for any kind of damages during taking over if any payments taken same time from the client.
  • Once this process is done making sure that the maintenance team is working on the space accordingly for renovations and getting it ready for the next client.
  • Making sure that all the apartments and commercial space are in good condition and following up with the maintenance team for the same.
  • Security: Monitoring the team if they are Carrying out internal and external patrols, to ensure safe and secure environment, potential breaches of security or unusual occurrences.
  • Provide support in emergence or evacuation situation in calm and professional manner.
  • Ensuring Resources are appropriately and efficiently allocated to key areas of work and that priorities are always covered adequately.
  • Report any significant security breaches to Management.
  • Surprise checks on weekly basis to check the work efficiency.
  • Ensure and regularly check the all the fire exit doors are maintained free of obstruction.
  • Undertake regular testing of fire alarm system and other security equipment’s.

Makro Technologies

SR Manager-Operations
04.2009 - 08.2012

Job overview

  • Responsible for a staff of Engineer, Supervisor & a service staff of 120.
  • Planning and Budgeting: Responsible for short- and long-term planning and organizational goals for the property operation and maintenance.
  • Prepares Departmental Forecast and budgets to control the Payroll and Controllable.
  • Operational Supervision: Provides proper guidance to all supervisory personnel in both Instructional and correctional role.
  • Develop standards of quality efficiency, and productivity.
  • Evaluates all department personnel.
  • Co-ordination: Co-ordinate activities with other Property managers of respective tower GM to maximize overall revenues and profits.
  • Preventive Maintenance program: Manages a planned maintenance for all physical facilities and assets.
  • Maintenance Contracts: Establish a procedure to monitor the performance of all Maintenance Contracts like, Landscaping and irrigation System, janitorial services, and Pest Control and Elevator services, BMU.
  • Fire and Safety: Primary: Responsible for Fire and Safety of Property Operation and Maintenance, essential to protect Guest, Employees and Property of the building.
  • EHS policy: Monitor with applicable environmental, health and safety (EHS) laws and regulations are compiled or not.
  • SLA: Guarantees a certain level of service will be maintained consistently.
  • KPI: Analyses of key performance indicators every month with the client.
  • Facility / Infrastructure Management. Housekeeping, Security & Pest Control. Printing & Stationary Management & transport.
  • Events: - Planning and execution of all corporate events.
  • Planned and coordinated holiday parties and all social, cultural and corporate events.
  • Organize all company events.
  • Assisting for all events and cultural activities.

Hinduja Global Solutions

Asst Facility Manager
12.2005 - 04.2009

Job overview

  • Facility / Infrastructure Management: - Looking after day-to-day maintenance of the office, monitored and supervised all repairs/upgrade work and support services like Electrical, AC, plumbing etc.
  • Housekeeping, Security & Pest Control: - Assist with daily operation of the facility, ensuring smooth and efficient workflow.
  • Maintaining a clean, safe and secure work environment Responsible for ensuring Safety and smooth functioning of all the security related areas like physical security of the building, Inward/Outward of Material.
  • Monitored the housekeeping staff to maintain good cleanliness.
  • Printing & Stationary Management:- Managing printing material, obtaining requirement from different Dept with concerned approval, negotiating prices with different vendor, Quality Check, proper stock made available, departmental FeedBack and managing cost within approved budget.
  • Procurement of stationery materials by obtaining requirements from different departments with approval.
  • Transport: Taken care of transport on a daily basis, Monitor and Schedule the transport services as required for employees working in both day and night shifts.
  • Conduct fortnightly Meetings with employees to understand grievances if any / take feedback to improve the services.
  • Events: - Planning and execution of all corporate events.
  • Planned and coordinated holiday parties and all social, cultural and corporate events.
  • Organize all company events:- Assisting for all events and cultural activities.
  • OTHER RESPONSIBILITIES: - Validate telephone bills and arrange payment on time.
  • Supervising office attendees and getting the cubicles decorated on associates birthday.
  • Coordinate in giving order for the cake and the refreshments for birthday bash/Communication Meeting every month.
  • Research price and purchase office furniture and other supplies.
  • Maintenance and renovation of office premises.
  • Handling and managing client visits:- Take feedback from employees and try to implement suggestions if possible.
  • Escalate issues to the seniors where required.
  • Organize for Blood donation camps, Dental and Eye Camps.
  • Draft the transport policy for employees using the bus and the cab.

Apex Co-Services

Sales Associate
08.2003 - 08.2004

Job overview

  • Process (Mortgage, mobile phone & British telecom sales USA & UK) Responsibilities: - Describe the product benefits and any special offers.
  • Give advice about how these may benefit customers personally.
  • Persuade customers to accept a visit from a Sales Manager.
  • Gather and document information about the customer.
  • Enter notes into a crm, including dates for follow up call.
  • Achieve 1sph as per the company target.
  • To maintain good quality scores.
  • Entered wall of fame by achieving highest no of sales for 3 months.

Sri Chaitanya Info Systems PVT LTD

Tele-caller
06.2002 - 07.2003

Job overview

  • Responsibilities: Explaining the product, features to the customer.
  • Maintaining good rapport with the customer.
  • Maintaining 1SPD.
  • Entering notes in CRM and scheduling call backs as requested.
  • Maintaining good quality on call.

Education

DR BR Ambedkar University
Hyderabad, India

Bachelor of Arts
03-2002

Skills

  • Customer lifecycle management
  • Account acquisition
  • Contract negotiation
  • Territory growth
  • Client onboarding
  • Hospitality

Timeline

Key Accounts Manager

SILA Solutions PVT LTD
02.2025 - Current

Facilities/Operations Manager

Enabler Property Services-Hyderabad
01.2024 - 02.2025

Project Manager-Soft Services

Elegancia Property Services-QATAR
09.2021 - 09.2023

Operations Manager

VIVA TOWERS
12.2012 - 05.2021

SR Manager-Operations

Makro Technologies
04.2009 - 08.2012

Asst Facility Manager

Hinduja Global Solutions
12.2005 - 04.2009

Sales Associate

Apex Co-Services
08.2003 - 08.2004

Tele-caller

Sri Chaitanya Info Systems PVT LTD
06.2002 - 07.2003

DR BR Ambedkar University

Bachelor of Arts

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Binumon BP