BINY SAXENA
Travel Point Manager
Ahmedabad
Summary
Experienced professional with 25 years in industry, demonstrating a strong track record of achieving business objectives and enhancing team performance. Proven ability to meet customer service targets while optimizing operational procedures. Effective leader with exceptional planning and organizational skills, committed to maximizing productivity through collaboration.
Overview
29
29
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Travel Point Manager
Travel Point
05.1997 - Current
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Analyzed customer feedback to formulate actionable improvement plans for services.
- Assigned tasks based on team members' skillsets to enhance operational efficiency.
- Resolved employee conflicts by providing guidance on policies and procedures.
- Established efficient workflows to optimize organizational processes.
- Provided leadership during organizational changes and crisis situations.
- Developed strategies to elevate customer satisfaction and loyalty metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness without compromising quality standards.
Software Development Coordinator
Knowledge Ware India
11.1996 - 05.1997
Education
Billing & Settlement Plan
IATA
Computer
Indira Gandhi National Open University
01-1997
Bachelor of Science -
Gujarat University
Ahmedabad 04.2001 -
Skills
- Team leadership
- Operations management
- Strategic planning
- Decision-making
- Project management and regulatory compliance
- Payroll administration and budget monitoring
- Data analysis and operational efficiency
- Customer relationship management and satisfaction strategies
- Team leadership and staff management
- Coaching, mentoring, and performance evaluations
- Task delegation and goal setting
- Recruiting, interviewing, and staff training
Certification
The GALILEO Central System Course
Timeline
Bachelor of Science -
Gujarat University
04.2001 -
Travel Point Manager
Travel Point
05.1997 - Current
Software Development Coordinator
Knowledge Ware India
11.1996 - 05.1997
Billing & Settlement Plan
IATA
Computer
Indira Gandhi National Open University
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