Bipasha Banerjee

• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Performed gap analysis to identify areas of improvement.
• Generated business intelligence reports to inform strategic decision-making.
• Surveyed clients to ascertain requirements and expectations for product.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Coordination & collaboration by organizing meetings & workshops with clients.
• Creation/Preparation of use cases and flow charts/process flow diagrams from user stories related to Hokkaido application in Azure cloud computing methodologies in medical technology domain.

• Analyzed data to identify root causes of problems and recommend corrective actions.
• Created dashboards to monitor and track key performance indicators.
• Generated ad-hoc reports to evaluate specific business requirements.
• Working on Business analysis requirements and updating the documents GSM, FSM, FXIA to latest versions as part of Business requirements which also includes documenting the enhanced features in every release.
• Attended weekly client meetings .
• Review Process post contents creation on the sprint documents and related documents.
  creation of Feature list .
• Updating User Manuals, Installation Guide, Implementation Guide, Release notes, Feature notes, FAQs, Installation /Implementation Guide, Release Note, Feature Note.
• Preparation of BRD & FRD and project scope documents .
• Excellent communication in written and verbal skills .

§ Preparing documents like BRD and FRD and project scope documents.

§

• Analyzed open orders, backlog, and sales data to provide sales team with insights.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Surveyed clients to ascertain requirements and expectations for product.
• Executed analysis of risks and identified risk mitigation strategies.
• Performed gap analysis to identify areas of improvement.
• Familiar with KYC onboarding lifecycle of customers across the clients of Standard chartered bank
• Developing reports, building test cases and conducting unit & regression testing; optimizing the performance of the reports

• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Configured the HCM system (Taleo) to meet the business requirements.
• Creating FAQs and troubleshooting content.
• Configured the HCM system (Taleo) to meet the business requirements.
• Identifying functional and technical issues with existing HRIS applications recommending alternatives and appropriate resolution.
• Develop/Manage relationships with functional teams to enhance/develop content that drives user engagement and decreases support tickets and addresses complex problems through content
• Demonstrated working knowledge of training techniques and best practices for onboarding or adopting new technologies...
  Experience in using documentation tools like Media Wiki, Confluence, WordPress Documentation plugins, and so on.
• Working with internal teams to obtain an in depth understanding of the product along with high quality documentation requirements.
• Organizing existing documents, identifying documentation gaps, and driving new projects, keeping a focus on customer needs.

• Prepare Business requirements, Functional specifications, UMLs, Use cases, and Flow charts.
• Requirements gathering and Gap Analysis by conducting interviews with the management.
• Updating User Manuals, Installation Guide, Implementation Guide, Release notes, Feature notes, FAQs, Installation /Implementation. Guide, Release Note, Feature Note.
• Requirement Traceability Matrix (RTM) on every product release.
  Maintained Project documents for Change Requests and implemented procedures for testing changes.
• Support Team and End Users.
  Creating screen Mockups in Balsamiq prototyping tool.

• Documented clients' issues and processes of resolution.
• Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
• Apollo is the credit decision engine for bank cards and business cards products.
• Analyzed business requirements through the BRD and FRD provided by Business Analysts.
• Performed Defect Management through the HP Quality Center10.0 and uploaded test scripts & test script execution in HP Quality Centre.
• Performed Functional & Manual Testing and Acceptance testing. Compatibility & Load & Regression testing.