Bipasha De
Customer Success Manager
Bengaluru,KA
Summary
Multi-talented Senior Executive knowledgeable about project management, marketing, sales, service, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
16
16
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
VP- Project Delivery & Customer Success
Appobile Labs
08.2024 - Current
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Handle escalations, working cross-functionally to resolve issues and enhance customer experience
- Increased company growth through collaboration with sales and marketing departments.
- Own & oversee the planning, execution, and delivery of projects on time through cross functional collaboration
- Identified opportunities to improve business process flows and productivity.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
IB Manager (Team Lead) - South
Videojet Technologies (Danaher)
02.2020 - 03.2022
- Proven abilities in managing technical/commercial activities and brand awareness programs via seminars and exhibitions for marketing of Printing and Coding
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Zonal Head South - Ontrack (in-house SaaS Product)
Hilti India Pvt Ltd
06.2015 - 02.2020
- Aug 2018 – Jan 2020: ON!Track S&S Zonal Head South India
- Jan’18 – July’18 – ON!Track Consultant – Bangalore
- June’15 – Dec’ 18 with Hilti India Pvt
- Ltd.- Technical Advisor -Applications
- Core member: Women Affinity Council: Hilti India: Driving Diversity & Inclusion in the organization through various initiatives – Since Jan 2018 to Jan 2020
- Responsible for Region South (Karnataka, Kerala, Tamil Nadu and Goa) area for piloting new SaaS business in India by becoming trusted business partners with our customers
- Leading a team of 8 dynamic members to drive the newly launched SaaS ON!Track in South Region of India
- Driving sales team and creating buy-in within the sales vertical for SaaS business
- Forecasting the sales projections
- Driving the change management topic in construction industry
Group Leader, BD - Kolkata
Dorset Kaba Security Systems Pvt. Ltd.
05.2014 - 06.2015
- Responsible for handling Architects and Interior Designers (Influencers) for Kolkata Region
- Promote product & service capabilities through regular visits
- Track the performance of primary and secondary sales in terms of topline (Sales) and bottomline (Profit) of products
- Responsible for specifying company’s name in BOQs
- Work with Retail & B2B team to develop proposals that speaks to the client’s needs, concerns, and objectives and converting the same into business
- Present business development training and mentoring to business developers and other internal staff
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Delegated tasks strategically and monitored progress for timely completion.
Head Communications
Sussex India (Education Pathways India Pvt. Ltd.)
05.2013 - 01.2014
- Marketing Communication, supervising & monitoring advt campaigns, awareness creation through association with colleges and schools across Eastern Region
Assistant Manager
Godrej & Boyce Mfg. Co. Ltd. (Godrej Locking Solutions & Systems)
05.2008 - 04.2013
- Develop the brand recall value of SKU and create awareness by arranging segment and market specific ATL, BTL activities
- Designing of segment specific catalogues, merchandising and brand visibility activities
- Launch of tactical sales promotion and schemes planning
- Managing Godrej Locks Carpenter Club (one of its kind in India) – Influencer Management
- Developing new markets and appointing new business partners to expand product reach in the market
- Expanding the Width (Number of Cities for retails market) and Depth (Number of Retail outlets every city) year after year
- Planning and implementing strategies for increasing the Pan India Primary-Secondary-Tertiary sales for Padlock and Mortise Lock Segments
- B2B sales strategic planning for sector specific solution for Pan India and subsequently providing training to the Sales Team (Top Down approach)
Assistant - Zonal Chairperson
Indo- American Chamber of Commerce
11.2005 - 06.2007
- Co-ordination with statutory & internal auditors
- Interacting with President’s office for Chamber operations
- Maintenance of various assets of the chamber
- Coordinating and setting up high-level board and management meetings, special events, all India level seminars and interactive sessions
- Created highly effective organizational and filing systems, including quick and thorough indexing, filing and Off-site storage, resulting to easy access to critical information and streamed line office functioning
Semi Tech. Executive for Dell
Wipro Spectramind
01.2005 - 07.2005
- Semi-technical and non-technical support to the USA clients and problem solutions of critical issues – Dell Process
Education
Bachelor of Engineering - Electrical Engg.
Nagpur University
AISSCE - XIIth
D.A.V. Public School
AISSE - Xth
D.A.V. Public School
Skills
Team leadership
Relationship Building
Strategic planning
Coaching and mentoring
Decision-making
Process improvement
Negotiation and persuasion
Critical thinking
Data analysis
Certification
Situational Leadership & Coaching Essentials
Timeline
VP- Project Delivery & Customer Success
Appobile Labs
08.2024 - Current
IB Manager (Team Lead) - South
Videojet Technologies (Danaher)
02.2020 - 03.2022
Situational Leadership & Coaching Essentials
08-2018
Zonal Head South - Ontrack (in-house SaaS Product)
Hilti India Pvt Ltd
06.2015 - 02.2020
Group Leader, BD - Kolkata
Dorset Kaba Security Systems Pvt. Ltd.
05.2014 - 06.2015
Head Communications
Sussex India (Education Pathways India Pvt. Ltd.)
05.2013 - 01.2014
Assistant Manager
Godrej & Boyce Mfg. Co. Ltd. (Godrej Locking Solutions & Systems)
05.2008 - 04.2013
Assistant - Zonal Chairperson
Indo- American Chamber of Commerce
11.2005 - 06.2007
Semi Tech. Executive for Dell
Wipro Spectramind
01.2005 - 07.2005
AISSCE - XIIth
D.A.V. Public School
AISSE - Xth
D.A.V. Public School
Bachelor of Engineering - Electrical Engg.
Nagpur University