Experienced Public Cloud support engineer with a year's worth of hands-on experience, primarily in AWS. I have honed my ability to be adaptable and communicate effectively while providing solutions to customer queries. I am committed to providing the necessary support and contributing to the seamless operation of cloud technology.
Overview
2
2
years of professional experience
Work History
Programmer Analyst
Cognizant Technology Solutions India Pvt. Ltd.
12.2022 - Current
Joined as an entry level trainee in the public cloud admin team for a live application-based system in the media & communication industry on an infrastructure support level, my roles primarily included the following:
Facilitated customer inquiries and requests within the AWS environment
Established and administered IAM permissions (create and manage user accounts, assigns permissions to users, and controls access to AWS resources. Managing groups and roles: assign permissions to groups, and controls access to AWS resources based on the roles assigned to users. Managing access policies: create and manage access policies that determine which users or groups can access specific AWS resources and what actions they can perform on those resources.)
Monitored and managed CloudFormation resources
Executed CLI and console-based requests
Developed and maintained S3 buckets and associated policies
Generated instance snapshots and AMIs for backup and replication purposes
Implemented the creation and deployment of EC2 instances using Linux and Windows AMIs
Oversaw VPC-related tasks (create multiple VPCs and public subnets as per requirement and distributed them as groups into various availability zones of the VPC, create NAT gateways and instances to allow communication from the private instances to the internet through bastion hosts)
Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
Collaborated with cross-functional teams to ensure seamless operation of cloud services.
Intern
Cognizant Technology Solutions India Pvt. Ltd.
03.2022 - 08.2022
Internship on AWS and DevOps divided into self-learning period and simultaneous hands-on training of:
Concepts under AWS:
Cloud Computing on AWS (Introduction. AZs and Regions)
Senior Process Executive - Voice at Cognizant Technology Solutions India Pvt Ltd.Senior Process Executive - Voice at Cognizant Technology Solutions India Pvt Ltd.