Sap
Bipin Kumar
Customer Associate II
Greater Noida
Summary
To work in a challenging environment that will test me all levels and allow me to utilize and ameliorate my professional as well as personal skill by way of positive contribution to the organization while at the same time being resourceful, innovative and flexible.
Overview
5
5
years of professional experience
Work History
Customer Associate II
Boston Scientific
Gurgaon
04.2021 - Current
- Responsible for orders coming in via fax or e-mail and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc .
- Process stock deliveries to sales representatives in Region, as well as inventory transfers, as required.
- Responsible for Processing and managing orders in Several Countries including French Hub (France, Netherland & Belgium), UK Hub.
- Hands experience in SAP ERP – SAP SD Module and ESKER EDI tool.
- Responsible for Queue Handling, driving Team Huddles,Fun-Friday, Birthday and Engagement activities
- Arrange monthly report collating all the requests received every month for EDI and Manual orders.
- Worked on File ordering documents and related records, automation report,Deck preparation,Daily error report,Capacity utilization reports etc.
- Handle service complaints from customers and/or sales representatives.
- Follow-up short term consignment stocks with customers and sales representatives and respond to questions from sales representatives about orders, deliveries, product availability etc
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Aided manager in developing and implementing new ideas to simplified the order process in esker and procedures to improve fulfillment process.
- Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
- Consistently meet / exceed productivity, timeliness, quality and incident targets as assigned.
- Cross Training the new user's for Netherland and France so as to to reduce the limited resource and achieve better quality scores .
Customer Support Coordinator
Agilent's Technologies
Gurgaon
09.2018 - 04.2021
- Responsible for ordering parts in SAP CRM, as per internal request received through mails or phone calls
- To check the availability of parts
- To procure the backorder parts by contacting with RM team & logging the Presto
- To provide the parts cost as per request received
- Replying on FSE's mail regarding any clarification or any additional information required
- To create the different types of SO like repair, service management, gratis, service note etc
- To transfer the parts from one SO to another SO
- To track the parts on Shipment & provide the Tracking Details
- To create the repair line, phone line, ERQ line
- To order the parts through expense tools
- To update the shipping info details on Shipping Address
- To cancel the order or backorder parts on FSE request
- To log The DEFOA for unused part, wrong shipment or part not received
- To check the active repair agreement or warranty on provided Serial Number.
Education
Intermediate -
Dr. A.P.J. Abdul Kalam Technical University
01.2013 - 1 2017
CBSE - undefined
Surendranath Centenary School
B.Tech - CE
IIMT Engineering College
Skills
Strong Work Ethic
undefinedAdditional Information
- Achievements , First position in Interschool Karate Championship. First position in Racing. First position in Social Exhibition. Hobbies Sketching, Painting, and Cooking. Watching Adventure & Science Fiction Movies.
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Interests
Professional Enhancements
Appreciation certificate from Engineer
Thank You Certificate from Partner
Site Training at Housing & Development Board, Gorakhpur July 2016 Duration 28 days
ERA Construction Batching plant, Haridwar.
Attended life skill training program from Barclays.
Spot Light Award
Wow Award
Star Award
Timeline
Customer Associate II
Boston Scientific
04.2021 - Current
Customer Support Coordinator
Agilent's Technologies
09.2018 - 04.2021
Intermediate -
Dr. A.P.J. Abdul Kalam Technical University
01.2013 - 1 2017
CBSE - undefined
Surendranath Centenary School
B.Tech - CE
IIMT Engineering College
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