BIPIN KUMAR
NEW DELHI
Summary
Objectives intend to build a challenging and growth-oriented career in an esteemed organization with committed and dedicated people, where I can exercise my capabilities and skills to enhance the organization's goals and objectives, as well as my personal, professional, and economic growth. I have over sixteen years of experience with hotels, hospitals, malls, IT, and BPO, and I do hope that this will add significant expertise and proficiency to the role in your organization.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Elegante Mall Ace Facility Management Pvt. Ltd.
08.2025 - Current
- Assisted in developing operational procedures for efficient team performance.
- Coordinated staff schedules and managed daily workflow effectively.
- Supported training programs for new employees to enhance skills.
- Facilitated communication between departments to ensure project alignment.
- Implemented inventory management systems to track supplies accurately.
- Monitored compliance with company policies and safety regulations.
- Led team meetings to discuss project updates and address concerns.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
- Conducted regular inspections to uphold facility cleanliness and safety standards.
- Coordinated deep cleaning projects to maintain facility standards.
- Ensured compliance with health and safety regulations in all areas.
- Managed inventory of cleaning supplies and equipment for efficient usage.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
Assistant Manager
Bhutani Alpha Thum
New Delhi
09.2024 - 07.2025
- Company Overview: (Ace Facility Management Pvt
- Ltd.)
- Experience in Handing over of an area of 25 Acres of Corporate Commercial Property
- Prepare DMR, MMR, MIS & MOM reports
- Training, Developing and motivating the team
- Updating the Statutory requirements of clients
- Daily client communication and meeting arrangements
- Maintaining the auditable documents as per client's requirements
- Responsible for managing all aspects of day-to-day service delivery
- Oversaw daily operations, including opening and closing procedures, to maintain store standards
- Maintained clean, safe working environments to eliminate accident risks during the shift
- Management advice for all departments for escalated issues during the shift
- Immediate response to all priority calls from employees and team during the shift and follow escalation process
- EHS incidents on priority and communicating the same as per escalation matrix
- Handling attendance management
- Relationship Management with Clients (Focus meet with deals and Senior Managers)
- Back Ground Check Management
- Handling clients and high-profile visit
- Handling Medical Emergencies
- Carrying Facility Walk around and identifying snags and driving towards its closure
- Responsible for health & safety of the property
- Maintain appropriate stock levels of all consumables to ensure
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
- Facilitated communication between staff and senior management, acting as a point of contact
- Attended conventions to represent organization, gather information and help build new partnerships
- Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results
- Developed and maintained safety protocols to ensure a safe working environment for all employees
- Monitored compliance with health and safety regulations, reducing incidents in the workplace
- Regulatory compliance
- Contract negotiation
- Project Management
- Inventory management
- Administrative support
- Calm under pressure
- Critical observation
- Follow ups with the Engr dept
- For the pending jobs
- Prepare the job card of the staffs according to their designation
- One point of contact with vendors and closing the problem before Escalation
- Conducting supervisors and staffs training on weekly basis
- Handing over and taking over of projects
- (Ace Facility Management Pvt
- Ltd.)
Administration Facility Manager
COLLIERS
05.2022 - 08.2024
- Handling Admin, Housekeeping and Security department
- Handling a team of 75 members engaged in Housekeeping and Security services
- Employees & Clients door access card configuration
- Ensuring upkeep of facility & security services of the premises
- Manage daily activity of housekeeping and security department to include appropriate cleaning of all offices, workstations, washrooms, induction area, public area, training area, Hiring area etc
- Prepare DMR, DSR, MMR, MIS & MOM reports
- Maintaining records of the facility, including maintenance bills and payment information
- Ensuring coherent availability and utilization of resources in areas like transport, canteen and waste disposal
- Overseeing communication and security frameworks within the facility
- Overseeing the cleaning, landscaping and parking teams
- Manage and maintain all public spaces and their safety and securities
- Planning and execution of daily, weekly and monthly cleaning schedules
- Meeting timelines and SLAs defined by management and work on improving call quality
- Conducting weekly and monthly training for Housekeeping and Security staff on performance improvement and Employee health and safety
- Coordinating clients over mail regarding challenges that team face in managing site operations
- Checking vendor invoices and forwarding to Finance team with due approvals and support documents
- Coordinating with vendors for timely salary disbursement for staff and any other requirement
- Determines and maintains the department work schedule used to notify staffs of upcoming events and ensure the proper preparation and staffing for each event
- EHS incidents on priority and communicating the same as per escalation matrix
- Handling clients and high-profile visit
- Communicates workplace safety precautions to employees
- To ensure general office maintenance like, housekeeping, pest control, hygiene, electrical and mechanical, sanitary, and plumbing, minor repairs (Carpentry, painting, plumbing, electricity etc.)
- Prepare 52 weeks cleaning schedule of the respected site
- Represents the group as primary contact with outsource vendors to develop and maintain the accurate documents to ensure compliance with security and safety regulations
- Checking the fire extinguisher condition expiry date and getting serviced on time by informing vendor
- Ensure the proper handling and recording of lost and found articles in the assign area
- Oversees and supervises the quality of work for other employees to ensure that all tasks are performed correctly, efficiently, and effectively
- Ensures security and emergency preparedness procedures are implemented properly
- Completed audits and checks to secure office compliance with current legislation
- Conducted regular reviews of supplier relationships for quality and cost analysis
- Responded to emergencies by coordinating appropriate resources and services to keep everyone safe
Assistant Facility Manager
ORACLE TECHNOLOGY HUB
Bangalore
09.2017 - 11.2019
- Company Overview: (QUESS CORP LTD)
- Experience in Handing over of an area 10,00000+ sqft
- Training, Developing and motivating the team
- Updating the Statutory requirements of clients
- Daily client communication and meeting arrangements
- Maintaining the auditable documents as per client's requirements
- Responsible for managing all aspects of day-to-day service delivery during the shift
- Management advice for all departments for escalated issues during the shift
- Immediate response to all priority calls from employees and team during the shift and follow escalation process
- EHS incidents on priority and communicating the same as per escalation matrix
- Handling Housekeeping & Pantry staff
- Handling Office support Team
- Handling attendance management
- Relationship Management with Clients (Focus meet with deals and Senior Managers)
- Back Ground Check Management
- Reception, Mailroom and Helpdesk & cafeteria management
- Handling clients and high-profile visit
- Handling Medical Emergencies
- Carrying Facility Walk around and identifying snags and driving towards its closure
- Responsible for pantry services and cafeteria management
- Responsible for handling facility operations
- Monthly meetings with Third Party Vendors
- Monitoring daily, weekly reports
- Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks
- Maintain cleanliness of corridor landing and staircase of both guest and service area
- Prepare work schedule for floor staff
- Check the work qualities of the staff in the area assigned
- Assign duties to the floor staff and necessary instructions
- Follow ups with the Engr dept for the pending jobs
- Prepare the job card of the staffs according to their designation
- One point of contact with vendors and closing the problem before Escalation
- Conducting supervisors and staffs training on weekly basis
- Handing over and taking over of projects
- (QUESS CORP LTD)
Quality & Training Manager
Atheos Infrasolution Pvt. Ltd.
Bangalore
07.2015 - 09.2017
Executive Housekeeper
The Infantry Hotel
Bangalore
06.2012 - 05.2015
Public Area Supervisor
Alila Hotels & Residence
Bangalore
04.2010 - 05.2012
Housekeeping Supervisor
Vikram Hospitals Pvt. Ltd
Bangalore
02.2009 - 03.2010
Trainee Housekeeping Supervisor
The Infantry Hotel
Bangalore
01.2008 - 02.2009
Education
Bachelor of Arts -
Skills
- Risk assessments and audits
- Project management
- Compliance monitoring
- Recruitment and hiring
- General maintenance
- Facility health and safety analysis
- Contractor coordination
- System inspections
- Project quality assessments
- Invoicing
- General office administration
- Transport management
- Procurement
- CCTV surveillance
- Access card configuration
- Facility management
- Recruitment and hiring practices
Accomplishments
Facility Manager / Housekeeping Manager.
Projects
Alila Hotels & Residence Oracle Tech Hub I energizer Bhutani Alpha Thum Unity One Elegante Mall
Languages
- English
- Hindi
- Kannada
Hobbies and Interests
- Listening Music
- Playing Cricket
- Reading Story Book
References
Available upon request.
Timeline
Assistant Manager
Elegante Mall Ace Facility Management Pvt. Ltd.
08.2025 - Current
Assistant Manager
Bhutani Alpha Thum
09.2024 - 07.2025
Administration Facility Manager
COLLIERS
05.2022 - 08.2024
Assistant Facility Manager
ORACLE TECHNOLOGY HUB
09.2017 - 11.2019
Quality & Training Manager
Atheos Infrasolution Pvt. Ltd.
07.2015 - 09.2017
Executive Housekeeper
The Infantry Hotel
06.2012 - 05.2015
Public Area Supervisor
Alila Hotels & Residence
04.2010 - 05.2012
Housekeeping Supervisor
Vikram Hospitals Pvt. Ltd
02.2009 - 03.2010
Trainee Housekeeping Supervisor
The Infantry Hotel
01.2008 - 02.2009