Bipin Sharma
New Delhi
Summary
To excel in whatever I venture into, with total determination, dedication, discipline and confidence.
A competent professional with nine years of experience across well-known organizations in operations and systems. Resourceful at maintaining cordial relations with vendors and ensuring realization of quality service. Efficient interpersonal, communication, and organizational skills with proven abilities in team management and planning.
Overview
11
11
years of professional experience
Work History
Order Fulfillment- Executive
Sleepy Owl Coffee Pvt Ltd
07.2023 - Current
- Managing All India Billing And Delivery and Logistics Issues
- Plan for handling special requirements, requests that come up from client and other functions
- Study the productivity of various teams, locations and take necessary action for optimizing resource utilization
- Will be responsible for overseeing and ensuring team of dispatchers are meeting the cost standards, safety Standards and customer expectations when planning and assigning driver routes, destinations and timelines
- Managing the order processing of distributor & Modern Trade also working with e-commerce companies for the same Maintaining the basic data of distributors regarding their stock & payment
- Work closely with the ops & sales team to get the things aligned in particular manner
- Oversee the work of supervisors to ensure adherence to the IT operations work-flows, and Standard Operation Procedure (SOPs) at the air HUB
- Co-ordinate and manage all cases of network changes, priority runs, mis-connections and update in system
- Maintaining Inbound and Outbound Operations and Deal With clients
- Manage staff, preparing work schedules and assigning specific duties
- Ensure statutory compliance by maintaining registers and licenses / certificates
- Responsible for generation of all MIS related to Air Hub Operation during the shift
- Analysis of the data reports to identify performance, bottlenecks and improve the performance
- Should have comprehensive knowledge and understanding of Inbound and Outbound Logistics
- Liaising with the warehouse team on implementing the industry best practice across warehouse Collaborating with custom team to improve 3PL partners performances
- Managing the budgets for the logistics team
- Taking accountability for customer satisfaction with respect to logistics
- Guiding, Directing, Motivating and managing a team providing guidance and direction to Delivery Associates, including setting performance standards and monitoring performance
Warehouse In-charge
ALo logistics LLP
Bangalore, Karnataka
06.2022 - 07.2023
- Managing the order processing of distributor & Modern Trade also working with e-commerce companies for the same Maintaining the basic data of distributors regarding their stock & payment
- Manage Karnataka Distributions And deliveries
- Work closely with the ops & sales team to get the things aligned in particular manner
- Manage order processing and order releasing
- Oversee the work of supervisors to ensure adherence to the IT operations work-flows, and Standard Operation Procedure (SOPs) at the air HUB
- Co-ordinate and manage all cases of network changes, priority runs, mis-connections and update in system
- Maintaining Inbound and Outbound Operations and Deal With clients
- Manage Karnataka supervisor’s team for effective delivery
- Provide communication regarding the same to eh concerned PUD centers / Service Centers
- To determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Ensure statutory compliance by maintaining registers and licenses / certificates
- Responsible for generation of all MIS related to Air Hub Operation during the shift
- Analysis of the data reports to identify performance, bottlenecks and improve the performance
- Should have comprehensive knowledge and understanding of Inbound and Outbound Logistics
- Product Delivery Process in the context of E-commerce first mile and RVP delivery
- Liaising with the warehouse team on implementing the industry best practice across warehouse Collaborating with custom team to improve 3PL partners performances
- Managing the budgets for the logistics team
- Taking accountability for customer satisfaction with respect to logistics
- Guiding, Directing, Motivating and managing a team providing guidance and direction to Delivery Associates, including setting performance standards and monitoring performance
Warehouse In-charge
H&S SUPPLYCHAIN PVT LTD
12.2020 - 05.2022
- Manage Gujarat Distributions And deliveries
- Oversee the work of supervisors to ensure adherence to the IT operations work-flows, and Standard Operation Procedure (SOPs) at the air HUB
- Co-ordinate and manage all cases of network changes, priority runs, mis-connections and update in system
- Maintaining Inbound and Outbound Operations and Deal With clients
- Manage Gujarat supervisor’s team for effective delivery
- Provide communication regarding the same to eh concerned PUD centers / Service Centers
- To determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Ensure statutory compliance by maintaining registers and licenses / certificates
- Responsible for generation of all MIS related to Air Hub Operation during the shift
- Analysis of the data reports to identify performance, bottlenecks and improve the performance
- Continuously improve the throughput and attain a sustained level of operation performance
- Conduct the performance appraisals of the hub staff for handling efficient IT operations
- Preparing various Operations report to analyze First Mile, Line Haul and Last mile operations
- Conducting various Employee engagement activity for HUB staff
- Proactively monitor and take timely action for service quality improvement
- Facilitate cross-functional interactions for service improvements
- Take necessary actions for achieving Operations MBOs
- Conduct Expense analysis
- Handle customer complaints
- Review of process and service quality achievements and take necessary actions for improvements
- Support in resolving client grievances by way of necessary feedback to operations and accordingly taking steps for corrective action
- Plan for handling special requirements, requests that come up from client and other functions
- Study the productivity of various teams, locations and take necessary action for optimizing resource utilization
- Will be responsible for overseeing and ensuring team of dispatchers are meeting the cost standards, safety Standards and customer expectations when planning and assigning driver routes, destinations and timelines.
Supervisor Operations
Aryika Logistics Pvt Limited
08.2015 - 12.2020
- Oversee the work of supervisors to ensure adherence to the IT operations work-flows, and Standard Operation Procedure (SOPs) at the air HUB
- Co-ordinate and manage all cases of network changes, priority runs, mis-connections and update in system
- Provide communication regarding the same to eh concerned PUD centers / Service Centers
- To determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Ensure statutory compliance by maintaining registers and licenses / certificates
- Conduct daily staff briefings, including communication regarding any operational changes in the shift
- Support the Head - Air Hub in shift planning
- Responsible for generation of all MIS related to Air Hub Operation during the shift
- Analysis of the data reports to identify performance, bottlenecks and improve the performance
- Continuously improve the throughput and attain a sustained level of operation performance
- Conduct the performance appraisals of the hub staff for handling efficient IT operations
- Preparing various Operations report to analyze First Mile, Line Haul and Last mile operations
- Conducting various Employee engagement activity for HUB staff.
Senior Executive - Operations
SSN Logistics Pvt Ltd
05.2013 - 07.2015
- Plan efficient resource utilization, organizing training and development activities
- Break down goals at team and individual levels and defines clear metric benchmarks that need to be achieved
- Conduct Cause analysis for exceptions and take preventive actions
- Monitor legal compliance related to operation function
- Proactively monitor and take timely action for service quality improvement
- Facilitate cross-functional interactions for service improvements
- Take necessary actions for achieving Operations MBOs
- Conduct Expense analysis
- Handle customer complaints
- Review of process and service quality achievements and take necessary actions for improvements
- Support in resolving client grievances by way of necessary feedback to operations and accordingly taking steps for corrective action
- Plan for handling special requirements, requests that come up from client and other functions
- Study the productivity of various teams, locations and take necessary action for optimizing resource utilization
- Will be responsible for overseeing and ensuring team of dispatchers are meeting the cost standards, safety Standards and customer expectations when planning and assigning driver routes, destinations and timelines
- Researching new technologies and alternative methods of efficiency
- Continuously improve the throughput and attain a sustained level of operation performance.
Education
No Degree - Commerce
Digvijay Hindi Higher Secondary School
Ahmedabad, IndiaSkills
- Customer Retention
- Inventory Control
- Business Planning
- Fleet Management
- Order management
- Warehouse operations
Languages
English
Hindi
Gujarati
Personal Information
- Date of Birth: 05/23/92
- Gender: Male
- Marital Status: Unmarried
reading, Travelling and making new friends
I have not read any book but I like reading like general knowledge story books. I have traveled to many places in India like Dwarka, Ooty, Kodaikanal, Taj Mahal, Agra etc.
Timeline
Order Fulfillment- Executive
Sleepy Owl Coffee Pvt Ltd
07.2023 - Current
Warehouse In-charge
ALo logistics LLP
06.2022 - 07.2023
Warehouse In-charge
H&S SUPPLYCHAIN PVT LTD
12.2020 - 05.2022
Supervisor Operations
Aryika Logistics Pvt Limited
08.2015 - 12.2020
Senior Executive - Operations
SSN Logistics Pvt Ltd
05.2013 - 07.2015
No Degree - Commerce
Digvijay Hindi Higher Secondary School
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