Bipinkumar Prajapati
Vastral, Ahmedabad, Gujarat
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Freelancer
New Marg Immigration Services
Ahmedabad
04.2024 - Current
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created content for various websites, blogs, and social media accounts.
- Organized client meetings to provide project updates.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Relationship Manager
Ujjivan Small Finance Bank Ltd
Ahmedabad
10.2023 - 03.2024
- Generated reports on customer feedback and identified areas of improvement.
- Produced thorough, accurate and timely reports of project activities.
- Maintained accurate records of all interactions with customers.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Branch Relationship Manager
Kotak Mahindra Bank Ltd
Ahmedabad
05.2022 - 02.2023
- Addressed customer questions and concerns regarding products and services.
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Supported sales team members to drive growth and development.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Processed incoming wires into appropriate accounts according to established guidelines.
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Monitored client satisfaction through surveys and feedback forms, implementing improvements based on results.
- Collaborated with internal teams to create customized financial solutions for clients.
- Resolved customer complaints regarding sales and service.
Assistant Manager
Axis Bank Ltd
Ahmedabad
02.2020 - 05.2022
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established processes for monitoring customer satisfaction levels.
- Assigned work and monitored performance of project personnel.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
Sales Executive
Nickunj Eximp ENTP.PVT.LTD
Ahmedabad
01.2016 - 01.2020
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Identified and targeted new business opportunities through market research and analysis.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Created brochures and newsletters to promote products or services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Floor Manager
Indian Art Jewellery
Ahmedabad
01.2011 - 11.2015
- Stayed up-to-date on extensive company products and services.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained a safe, clean and organized floor environment.
- Developed strategies for increasing sales productivity and profitability within the department.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Executive
Sharma Hyundai PVT.LTD
Ahmedabad
12.2009 - 12.2010
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Education
Bachelor of Arts - Sociology
Dr. Baba Ambedkar Open University
Ahmedabad, Gujarat07-2016
Skills
- Digital marketing
- Client management
- Financial management
- Contract negotiation
- Client communication
- Customer support
- Market research
- Time management
- Social media management
- Sell services
Accomplishments
- Longest Yoga World Record -2020 in Jaipur-India
Languages
Gujarati
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Certification
- Certified Yoga Trainer
- Certified Yoga Teacher
Affiliations
- Playing Cricket
- Athletes Games
- Travelling
- Make Good Relationship Buildup
Timeline
Freelancer
New Marg Immigration Services
04.2024 - Current
Customer Relationship Manager
Ujjivan Small Finance Bank Ltd
10.2023 - 03.2024
Branch Relationship Manager
Kotak Mahindra Bank Ltd
05.2022 - 02.2023
Assistant Manager
Axis Bank Ltd
02.2020 - 05.2022
Sales Executive
Nickunj Eximp ENTP.PVT.LTD
01.2016 - 01.2020
Floor Manager
Indian Art Jewellery
01.2011 - 11.2015
Sales Executive
Sharma Hyundai PVT.LTD
12.2009 - 12.2010
Bachelor of Arts - Sociology
Dr. Baba Ambedkar Open University
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