JavaScripts
Bipin Pandey
Information Architect
Bangalore,KA
Work Preference
Summary
Principal Information Architect with 14 years of experience building
documentation systems where users find exactly what they need,
exactly when they need it. Combines strong technical knowledge in
information architecture, developer experience, and AI-based
knowledge systems with a user-centered, data-driven approach to
content strategy. Skilled in wireframing, taxonomy development,
user research, and information modeling, with a consistent track
record of streamlining data flow and improving usability across
enterprise SaaS and data platforms. Delivered measurable results:
45% improvement in content discoverability, 50% increase in
organic traffic, 70% reduction in engineering onboarding time, and
40% increase in API self-service success. Currently leading
documentation at Actian, including a production-ready AI
documentation assistant built on Retrieval-Augmented Generation
(RAG) that reduced support requests at scale.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
Work History
Information Architect
Actian
Bengaluru, Karnataka
04.2024 - Current
- Led the full rebuild of the Actian documentation portal using Markdoc and docs-as-code methods, creating a reusable information architecture that works across multiple enterprise products.
Built and launched an AI-powered documentation assistant using RAG architecture, combining document embeddings, vector indexing, vector search, and LLM response generation to deliver accurate, context-based answers and reduce support requests at scale.
Created a standard information architecture and navigation structure that improved content discoverability by 45% and cut duplicate content by 35%.
Ran a full SEO program covering metadata, URL structure, internal links, schema markup, and content gap analysis, resulting in 50% growth in organic traffic and improved Google indexing.
Built DocOps pipelines using CI/CD and Jenkins, reducing documentation build and publishing time by 40% and cutting manual errors during releases.
Managed REST and GraphQL API documentation, including reference guides, authentication flows, and developer onboarding content, improving API self-service success by 40%.
Analyzed website analytics to identify trends, content gaps, and structural issues, using findings to prioritize improvements to the information architecture.
Designed and tested interactive prototypes to validate information structures, incorporating user feedback to improve navigation and content findability.
Led and mentored a team of 12 documentation professionals, building authoring standards, review processes, and content templates that improved delivery speed by 25%.
Worked closely with engineering and product teams to align documentation updates with sprint schedules and business goals.
Information Architect
Adobe
Bengaluru, Karnataka
09.2021 - 04.2024
- Managed content strategy and information architecture for Adobe HelpX, supporting over 1 million users each quarter, including all developer documentation.
- Built and ran a personalized content plan for checkout and onboarding pages, increasing product adoption by 25% through focused guides and in-context help.
- Created a standard documentation framework for merger and acquisition projects that cut engineering onboarding time by 70% and improved content consistency across new products.
- Set up Swagger/OpenAPI API documentation with an interactive testing environment, consistently listed among the top three features requested by developers in feedback surveys.
- Introduced structured authoring, taxonomy design, and AI-assisted content migration to improve content reuse and reduce long-term maintenance costs.
- Built a content performance dashboard in Adobe Analytics to track user engagement with 99% data accuracy, supporting quarterly content planning decisions.
- Developed customer journey maps and IA frameworks for B2B and B2C platforms, improving onboarding efficiency and self-service usage.
Information Architect
ABB
Bengaluru, Karnataka
06.2012 - 09.2021
- Applied industry-standard methodologies such as card sorting and tree testing to validate proposed information architectures before implementation.
- Developed database architectural strategies at modeling, design, and implementation stages to address business or industry requirements.
- Planned and ran documentation for a full developer ecosystem, including API guides, CLI references, and mobile SDK documentation for Swift and Kotlin.
- Reorganized the entire documentation library based on user feedback and information architecture principles, improving navigation scores by 40% in user surveys.
- Used documentation usage data and search analytics to find content gaps and user pain points, making targeted updates that reduced bounce rates on key pages by 20%.
- Set up and maintained content creation, review, and localization standards across global teams, improving consistency and reducing time to publish.
- Worked with product managers, developers, and QA teams to keep content aligned with product releases and user needs.
- Built DITA-based content models for structured documentation and customized DITA output plugins using XSLT and XSL-FO for PDF, HTML, and CHM formats.
Education
Bachelor of Science - Aeronautical Engineering
R.V. College of Engineering
Bangalore 06.2008 - 05.2012
Skills
Information Architecture and Content Modeling
AI and LLM Integration (RAG, Vector Databases, Chatbots)
API Documentation (REST, GraphQL, OpenAPI, Swagger)
Developer Experience Optimization
Documentation Portal Development
Taxonomy and Metadata Design
Content Performance Tracking and Analytics
Authoring and IA: Markdoc, Markdown, DITA, Structured Authoring, DITA Migration, AEM
API Documentation: REST APIs, GraphQL, Swagger, OpenAPI, Postman
Web and Scripting: HTML, CSS, JavaScript, Python, XML, XSLT
Automation: GitHub, Jenkins, CI/CD Pipelines, DocOps
AI and Search: RAG, Vector Databases, Semantic Search, LLM Prompt Engineering, Embedding Models, Content Automation
Doc Platforms: Static Site Generators, Documentation Portals, Headless CMS, AEM
SEO and Analytics: Technical SEO, Metadata, Search Analytics, Adobe Analytic
Methods: Docs-as-Code, Agile, Scrum, UX Writing, Content Modeling, User Journey Mapping
Additional Information
- Achievements/Tasks Achievements/Tasks
Certification
Prompt Engineering: How to Talk to the AIs
Accomplishments
Adobe Kudos Award
ERS Champion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Information Architecture and Content Modeling
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Python
CSS
HTML
Web Development
Languages
English
Upper intermediate (B2)
Interests
Sports
Timeline
Information Architect
Actian
04.2024 - Current
Prompt Engineering: How to Talk to the AIs
07-2023
Business Analysis Foundations: Business Process Modeling
03-2023
The Web Developer Bootcamp 2022
06-2022
Jenkins Essential Training
01-2022
Learning the JavaScript Language
01-2022
Information Architect
Adobe
09.2021 - 04.2024
Learning REST APIs
01-2021
Learn API Documentation with JSON and XML
01-2018
Information Architect
ABB
06.2012 - 09.2021
Bachelor of Science - Aeronautical Engineering
R.V. College of Engineering
06.2008 - 05.2012