Customer Support Executive with 4 years 8 months+ of experience in logistics, e-commerce, and technology sectors, specializing in B2B/B2C client support, business operations, customer success, and CRM management (Zohodesk, Freshdesk, etc.). Awarded Best Client Support Executive (2025) for excellence in service delivery and customer engagement. Consistently achieved 90+ quality scores, with a proven track record of enhancing customer satisfaction, retention, and SLA compliance. Seeking to advance into a Senior Client Support Executive or Customer Success Manager role, leveraging expertise to drive customer experience, client retention, and business growth.
Achievements & Awards