Bipin Singh Bisht
New Delhi
Summary
Customer Support Executive with 4 years 8 months+ of experience in logistics, e-commerce, and technology sectors, specializing in B2B/B2C client support, business operations, customer success, and CRM management (Zohodesk, Freshdesk, etc.). Awarded Best Client Support Executive (2025) for excellence in service delivery and customer engagement. Consistently achieved 90+ quality scores, with a proven track record of enhancing customer satisfaction, retention, and SLA compliance. Seeking to advance into a Senior Client Support Executive or Customer Success Manager role, leveraging expertise to drive customer experience, client retention, and business growth.
Overview
5
5
years of professional experience
Work History
Client Support Executive (B2B)
ESHOPBOX E-COMMERCE PRIVATE LIMITED
Gurgaon Harayana
04.2023 - Current
- Responded to client inquiries and issues via email, chat, and ticketing systems, maintaining 95% SLA compliance.
- Provided both technical and non-technical support for software-related and operational issues.
- Utilised Zoho Desk, Freshdesk, and CRM tools to resolve customer queries and track escalations.
- Increased customer satisfaction (CSAT) by 20% through proactive engagement and timely resolution.
- Coordinated with operations, warehouse, logistics, and cross-functional teams to ensure 100% order accuracy and timely deliveries.
- Monitored the support ticketing system to ensure real-time updates and a quick turnaround on escalations.
- Maintained detailed records of client interactions, feedback, and resolutions in CRM systems.
- Generated weekly performance reports for management review and business decision-making.
- Implemented workflow improvements, reducing repeat complaints by 15% and streamlining processes.
- Planned and led team meetings to review business results, share updates, and communicate ongoing priorities.
Customer Support Executive
Wheelseye Technology India Private Limited
Gurugram, Haryana 122003
12.2020 - 04.2023
- Provided timely assistance to B2B & B2C customers via phone, email, and chat.
- Managed operational and sales-related escalations by coordinating with backend teams, Team Leads, Managers, and the General Manager to ensure timely issue resolution, improving process efficiency and supporting business growth.
- Resolved inquiries using CRM tools and educated customers on product features.
- Managed escalations by coordinating with operations, finance, and cross-functional teams.
- Ensured timely resolution of complex queries, reducing escalation rates.
- Collaborated with colleagues to improve support workflows and customer experience.
Education
Graduated in Bachelor of Commerce (B.Com) 2015 – 201 - Accounts & Finance, Delhi University, Delhi |
Mothers Convent School
Delhi09-2019
Skills
- CRM & Ticketing Tools: Zoho Desk, Freshdesk, other CRM systems
- Customer Support Tools: Email, chat platforms, ticketing systems
- Data Management: Maintaining client records, tracking escalations, generating reports
- Order & Operations Management: Coordinating with warehouse, logistics, finance, and operations teams
- Led team discussions and trained colleagues, sharing expertise to enhance team performance and customer satisfaction
- Escalation Handling: Prioritizing and resolving complex issues
- Process Improvement: Implementing workflow improvements to reduce complaints and increase efficiency
- Reporting & Analytics: Generating weekly performance reports and monitoring metrics like SLA compliance and CSAT
- Proficient in MS Excel & Google Sheets for record-keeping, reporting, and supporting business growth
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- Appreciated by Management (2021): For consistently achieving Customer Service SLA targets.
- Best Client Support Executive Award (2025): Recognized by CTO for outstanding client service.
- High-Quality Performance: Consistently achieved 90+ Quality Score in client support metrics.
- SLA Excellence: Maintained 95%+ SLA compliance
Achievements & Awards
Career Objective
- Ambitious and goal-oriented professional seeking a challenging role as a Client Support Executive, Team Lead, Customer Success Manager, or Client Excellence Manager in customer service and business operations. Eager to leverage strong customer support and operational expertise to enhance client satisfaction, drive retention, and contribute to business growth. Known for embracing challenges with enthusiasm, I aim to continuously sharpen my skills, deliver measurable value, and grow professionally within a dynamic organization.
Interests & Hobbies
- Listening to music and traveling to explore new cultures.
- Eager to learn new skills and continuously grow professionally.
- Focused on personal development and enhancing interpersonal abilities.
Timeline
Client Support Executive (B2B)
ESHOPBOX E-COMMERCE PRIVATE LIMITED
04.2023 - Current
Customer Support Executive
Wheelseye Technology India Private Limited
12.2020 - 04.2023
Graduated in Bachelor of Commerce (B.Com) 2015 – 201 - Accounts & Finance, Delhi University, Delhi |
Mothers Convent School
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