Biplab Barik
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Manager
Vodafone Idea Limited
03.2008 - 10.2020
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Conducted monthly inventories of raw materials and components on work floor.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Lead Retention and Collection
Reliance Communication Ltd. (RISPL)
11.2007 - 03.2008
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
- Resolved problems, improved operations and provided exceptional service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving [product or service] issues.
Data Analyst
Bharti Airtel Limited(Mafoi Services)
09.2006 - 11.2007
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Created and improved intelligence resources to facilitate consistent data management strategies.
- Compiled, evaluated and reviewed engineered data for internal system.
- Coordinated statistical data analysis, design and information flow.
- Produced monthly reports using advanced Excel spreadsheet functions.
Education
Bachelor of Arts - Economics, Indian Politics
Ekamra College
Bhubaneswar Odisha 03.2003 - 03.2006
DIT
NIIT, Bbubaneswar Odisha 05.2004 - 06.2005
Skills
Staff Management
undefinedAwards
Won National Award for driving and implementation of VAS Rehaul project on the year 2009
Won IMAD award twice in 2011, 2012, 2013 for Exceptional performance on Revenue Enhancement
Mega Star award in 2010 best performance as per KPI in Customer Service
Timeline
Manager
Vodafone Idea Limited
03.2008 - 10.2020
Lead Retention and Collection
Reliance Communication Ltd. (RISPL)
11.2007 - 03.2008
Data Analyst
Bharti Airtel Limited(Mafoi Services)
09.2006 - 11.2007
DIT
05.2004 - 06.2005
Bachelor of Arts - Economics, Indian Politics
Ekamra College
03.2003 - 03.2006
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