Biplab Kumar Mondal

• Maintained confidentiality of bank records and customer information to prevent mishandling of data and potential breaches.
• Identified and capitalized on rural community business opportunities with effective networking.
• Assessed expansion plans and presented costs to forecast trends and recommend changes
• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Maintained a great advance port folio of my branch through large disbursement and diversity .
• Maintained a huge and loyal customer base in order to cross sell many Govt .sponsored insurance and pension products to increase the non-income interest to generate revenue.
• Motivated each branch member to excel at everything they do inorder to acieve the key business fihgures of my branch.
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• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Maintained and developed the ADVANCE and DEPOSIT port folio of the branch.
• Planned team-building exercises to increase employee performance and job satisfaction.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Assited BM in all short of issues in day to day banking.
• Genertaed profit on a consistent level and took care of all housekeeping .
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

• Delivered clerical support by handling range of routine and special requirements.
• Oversaw automated tracking and documentation of data, client correspondence and office operations.
• Executed record filing system to improve document organization and management.
• Maintained the cash flow and management of the branch with utmost sincerity ultimately resulting in satisfied customer ultimately drawing in more business for the branch .
• Completed clerical tasks such as filing, copying and distributing mail.
• Interacted with customers by phone, email or in-person to provide information.
• Verified accuracy of business records by consistently updating customer information.
• Drafted common document templates for use by executives and employees.

Performed requirement analysis by Understanding the functional aspects of the clients’ requirement.

Assisted in creating documentations about client specific applications, project specific processes and workflows .

Adhered to schedule / timelines.

Adhered to Organization policies and procedures.

Participated in project and organization initiatives led by the Delivery leadership.

Ensured appropriate classification and prioritization of tasks.