Summary
Overview
Work History
Education
Skills
Timeline
Generic
BIPROJIT DAS

BIPROJIT DAS

KARIMGANJ

Summary

Driven professional with background in sales, cashier, warehouse, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Verification Analyst

Cholamandalam investment finance company ( Head Ofice ) Lap Team in Chennai
Chennai
01.2024 - Current
  • Verified accuracy of customer information by collecting and inputting data into system.
  • Prepared reports regarding verification results for management review.
  • Evaluated the performance of automated systems used in the verification process.
  • Investigated customer complaints related to verification errors or inconsistencies.
  • Updated databases with new customer information following successful verifications.

Shop Assistant

Karimganj (Full Retail store Management)
KARIMGANJ
02.2011 - 12.2023
  • Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Guided customers to locate products or alternative items.
  • Delivered personalized customer service with a smile to promote return custom.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Completed opening and closing duties in line with established schedule.
  • Received and processed product returns.
  • Identified discrepancies in stocks through regular inventory management.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Sorted materials on warehouse racks and shelves.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Carried out stock control and maintained quality standards high for audits.
  • Cleaned and tidied work areas to meet inspection requirements.
  • Performed tagging and labelling of warehouse inventory.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Completed work following safety rules for best working practices.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
  • Maintained accurate inventory levels through regular stock checks.
  • Handled cash register transactions accurately and efficiently.
  • Assisted in training new employees on standard operating procedures within the store environment.
  • Resolved customer complaints in a professional manner.

Education

Intermediate -

Senior Secondary School Education
India

Matriculation -

Secondary School Education
India

Skills

  • Outgoing and enthusiastic
  • Customer retention
  • Omnichannel development
  • Product promotions
  • Stock taking
  • Accurate money handling
  • Link selling
  • Brand representation
  • Retail merchandising expertise
  • B2C sales and service
  • Results-orientated
  • Cashing up
  • Demand forecasting
  • Energetic self-starter
  • Superb time management
  • Customer service oriented
  • Money handling
  • Self-motivated
  • Target driven
  • Machinery operation
  • Warehouse operations
  • Forklift operation
  • Manual handling
  • Warehouse Management Systems proficiency
  • Quality Control
  • Warehouse picking
  • Loading and unloading techniques
  • Damage control
  • Stock management
  • Visual merchandising
  • Site security
  • Product scanning
  • Analytical mindset
  • Communication and Interpersonal Skills
  • Skilled in [Software]
  • Documentation and Correspondence
  • Understanding of medical terms
  • Customer Service
  • Customer Relationship Management
  • Customer Database Systems
  • Work Monitoring
  • Document Management
  • Data review
  • Financial Counseling

Timeline

Verification Analyst

Cholamandalam investment finance company ( Head Ofice ) Lap Team in Chennai
01.2024 - Current

Shop Assistant

Karimganj (Full Retail store Management)
02.2011 - 12.2023

Intermediate -

Senior Secondary School Education

Matriculation -

Secondary School Education
BIPROJIT DAS