Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Languages
Affiliations
Timeline
Hi, I’m

Bipul Chakraborty

Kolkata
Bipul Chakraborty

Summary

Dynamic professional with extensive experience at Amazon, specializing in customer service and project management. Proven ability to analyze and resolve problems, consistently meeting targets while upholding quality standards. Strong communication skills combined with expertise in data management and business strategy drive continuous improvement and enhance client satisfaction.

Overview

9
years of professional experience

Work History

AMAZON

CUSTOMER SUPPORT ASSOCIATE
03.2023 - Current

Job overview

  • Managed customer calls to resolve inquiries efficiently.
  • Maintained daily service levels and response targets consistently.
  • Achieved all performance targets while ensuring quality service.
  • Processed information securely within computer systems.
  • Demonstrated patience and commitment when addressing challenging situations.

2COMS CONSULTING PVT LTD

FREELANCER
03.2023 - 03.2024

Job overview

  • Collected and organized data and documents efficiently.
  • Reviewed data for deficiencies and corrected errors as necessary.
  • Compiled and verified accuracy of source data while shortening information.
  • Entered text and numerical information into company database within specified deadlines.
  • Managed confidential client information with discretion.
  • Maintained effective record-keeping practices throughout processes.
  • Generated, terminated, and reissued contracts as required.

TELEPERFORMANCE

CUSTOMER SUPPORT ASSOCIATE
08.2022 - 03.2023

Job overview

  • Company Overview: (VOICE PROCESS)
  • Handling customer calls.
  • Meet the difficulties of customer queries.
  • Meet in daily service level and Answering level.
  • Meet in floor AHT.
  • Achieving all types of targets.
  • (VOICE PROCESS)

ZOMATO

EXECUTIVE OPERATION
10.2021 - 09.2022

Job overview

  • Company Overview: (BLENDED PROCESS)
  • Assisted customers with their online orders and ensured they got everything they were looking for.
  • Multi-tasked to complete incoming requests via phone, chat and email.
  • Identified areas of continuous improvement.
  • Consistently delivered high-quality customer service in a professional manner.
  • Acted honestly and professionally; ability to handle confidential and sensitive information.
  • Maintained patience, commitment and effectiveness when challenged by difficult.
  • Process information in secure computer system.
  • (BLENDED PROCESS)

BERGER PAINTS INDIA LTD

BUSINESS DEVOLOPMENT EXECUTIVE
04.2016 - 08.2018

Job overview

  • Developed and executed strategic business plans alongside a comprehensive marketing strategy.
  • Exceeded quarterly and annual sales goals through targeted initiatives.
  • Facilitated new client acquisition while fostering growth of existing accounts.
  • Achieved monthly, quarterly, and annual targets by closely monitoring key performance indicators.
  • Established market position by identifying and negotiating strategic business relationships.
  • Analyzed client needs to deliver tailored product solutions.
  • Conducted training and demonstrations for applicators, painters, builders, and promoters to ensure optimal performance while managing projects.

Education

M.A.K.A.U.T

MBA
07-2024

University Overview

M.A.K.A.U.T

B.C.A
07-2016

University Overview

W.B.C.H.S.E

12th
02-2013

University Overview

W.B.B.S.E

10th
01.2009

University Overview

Skills

  • Problem analysis and resolution
  • Customer service
  • Project management
  • Market research
  • Sales forecasting
  • Business strategy
  • Effective communication
  • Team building
  • Quick learner
  • Self-motivated
  • Communication skills
  • Team collaboration
  • Data management
  • Time management
  • Online support services
  • Microsoft Office proficiency
  • Goal setting
  • Operating systems knowledge
  • Delivery management
  • Software maintenance and upgrades
  • Customer needs assessment
  • Attention to detail

Hobbies and Interests

Hobbies and Interests
  • Bodybuilding
  • Painting
  • Travelling
  • Cooking

Disclaimer

Disclaimer

I hereby declare that all the above furnished information is true to the best of my knowledge, and if given an opportunity I promise to give the best abilities to the Organization.

Languages

Languages
  • Bengali
  • Hindi
  • English

Personal Information

Personal Information
  • Date of Birth: 07/26/93
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Affiliations

Affiliations

Successfully maintained a balance between educational, leadership, and personal development activities, reflecting a well-rounded and disciplined approach.

Timeline

CUSTOMER SUPPORT ASSOCIATE
AMAZON
03.2023 - Current
FREELANCER
2COMS CONSULTING PVT LTD
03.2023 - 03.2024
CUSTOMER SUPPORT ASSOCIATE
TELEPERFORMANCE
08.2022 - 03.2023
EXECUTIVE OPERATION
ZOMATO
10.2021 - 09.2022
BUSINESS DEVOLOPMENT EXECUTIVE
BERGER PAINTS INDIA LTD
04.2016 - 08.2018
M.A.K.A.U.T
MBA
M.A.K.A.U.T
B.C.A
W.B.C.H.S.E
12th
W.B.B.S.E
10th

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