Bipul Kumar
Commercial Manager
Ghaziabad,UP
Summary
Dedicated customer service representative with extensive industry experience and a proven track record in client rapport building. Strong team player with a positive attitude, committed to enhancing customer satisfaction and driving organizational success. Results-oriented professional with a passion for cultivating partnerships and contributing to business growth.
Overview
12
12
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Deputy Manager
BHEL GE GAS TURBINE SERVICES PVT LTD
KOLKATA
10.2024 - Current
- Worked closely with customers to understand needs and resolve diverse issues.
- Prepared monthly progress reports detailing achievements against set targets.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained records of all operational activities for future reference.
- Provided necessary technical assistance and advice to subordinates when needed.
- Developed and implemented new procedures to improve efficiency of the organization.
- Created processes for handling customer complaints effectively.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Provided guidance and support to team members to help them achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Commercial Manager
EFKON INDIA PVT. LTD.
Noida
09.2020 - 10.2024
- Developed annual operational plan for project costing and budget synchronization with site and head office teams.
- Reviewed contracting results monthly to quantify success.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Developed strategies for improving cash flow through prompt payment processing and collections efforts.
- Monitored accounts receivable aging and cash flow forecasts to ensure timely collection of payments from customers.
- Managed project procurement processes, ensuring timely issuance of purchase orders to vendors.
- Monitored letters of credit and bank guarantees to mitigate financial risks.
- Coordinated with OEMs to guarantee material readiness and timely delivery at project site.
- Conducted site surveys for vendor bill verification and documentation collection for RA from site work.
- Reconciled accounts, posted cash payments, prepared invoices, and collected cash from customers on or before due dates.
- Verified subcontractor bills and facilitated certification with site engineer and project manager.
Account Receivable Analyst
GE T&D India Ltd.
Luknow
11.2015 - 09.2020
- To authorize the invoice as per the LOA terms and conditions agreed upon in the contract.
- Reconciliation (Debtor, Bank, Material, Vendor, and Customer)
- Debtor, Sales, and Aging report to Finance Controller and UMD.
- Control debtor aging, make it collectible, and make provisions as per guidelines quarterly.
- Forecasting Sales and Collection (Monthly, Quarterly, and Yearly)
- Project closing and revenue generation/retention collection.
- Support for Internal Audit.
- Monitoring Bank Guarantees.
- Liaising with customers (major clients Power Grid Corporation of India Ltd., NTPC, L&T, and KPTCL) authorities to obtain clearances and payments.
- Reporting to the Finance Head (PTR) and the Plant Head (UMD).
- Developed strategies for improving the collection process, reducing bad debt, and increasing customer satisfaction.
Assistant Manager
ALSTOM T&D INDIA LTD
VADODARA
09.2013 - 11.2015
- Reconciliation
- Price Variation Calculation
- Project closing and revenue generation/retention collection.
- Monitoring Bank Guarantees.
- Liaising with customers, including major clients such as Power Grid Corporation of India Ltd. authorities to obtain clearances and payments.
- Developed strategies for improving the collection process, reducing bad debt, and increasing customer satisfaction.
- Team Management - Coordinate with the project team and the site team for technical assistance.
- Communicated regularly with customers to gain insights into their needs.
Skills
- Project management
- Budgeting and forecasting
- Accounting principles and practices
- Procurement and planning
- Microsoft Office Suite
- SAP (FICO) expertise
- Navision and Business Central
- Cost tracking and analysis
- Project close-out procedures
- Revenue collection strategies
- Cash collection processes
- Internal auditing practices
- Monitoring bank guarantees and letters of credit
- Stakeholder liaison skills
- Statutory documentation handling
- Administrative proficiency
- Interpersonal communication skills
- Reporting and analytics skills
Accomplishments
Received MD & CEO (GE) Award
Customer appreciation (Varanasi Smart City)
Social Activities
- Participating in social activities like Blood donation camp
- To help orphan and old age associated with 'Bhagalpur Times'
Mobile Numbers
- +91-7043567886
- 9570588867
Hobbies and Interests
- Long Drive
- Cooking
Disclaimer
I hereby declared that all the information in the CV is true to the best of my knowledge.
Addresses
Bhikhanpur Gumti No.2, Nayatola, G. N. Mukharjee Road, Bhagalpur, Bihar, 812001, Flat No. AM-315, RAJ EMPIRE, Rajnagar Extn., Ghaziabad, Uttar Pradesh, 221010
Personal Information
- Height: 183cm
- Father's Name: Mr. Bibhas Chandra Shukla
- Mother's Name: Late Heena Devi
- Date of Birth: 11/25/89
- Marital Status: Married
Affiliations
- Participating in social activities, like a blood donation camp,
- To help orphans and the elderly associated with 'Bhagalpur Times'
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- ChatGPT and AI in Microsoft Excel (from Skill Nation)
- Project Management Assessment (LEARNTUBE)
References
References available upon request.
Timeline
Deputy Manager
BHEL GE GAS TURBINE SERVICES PVT LTD
10.2024 - Current
Commercial Manager
EFKON INDIA PVT. LTD.
09.2020 - 10.2024
Account Receivable Analyst
GE T&D India Ltd.
11.2015 - 09.2020
Assistant Manager
ALSTOM T&D INDIA LTD
09.2013 - 11.2015
MBA - Marketing
Tilkamanjhi Bhagalpur University
06.2011 - 08.2013
BBA - Business Administration
CCS UNIVERSITY
06.2007 - 08.2010
Education
MBA - Marketing
Tilkamanjhi Bhagalpur University
Bhagalpur, Bihar 06.2011 - 08.2013
BBA - Business Administration
CCS UNIVERSITY
MEERUT, UP 06.2007 - 08.2010
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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