Overseeing the operations of the branch with proper adherence of compliance, audit and regulatory norms
Managing resources and staff, including hiring, training, coaching, and motivating them for driving organizational goal
Analyzing credit potentials of Customers by assessing their Business cycle, material procurement process, Debtor cycle, revenue percentage over market potentiality
Assessing Customer’s business growth potential by analyzing diversification of Business over market demand and dependency on Product segment to assess customer’s credit worthiness
Ensuring customer satisfactions over service and product offering and analyzing their feedback for betterment of present & potential customers
Overseeing End to End Financial and credit approval and ensuring compliance with bank policies and regulations
Ensuring the security of the branch and it’s assets
Relationship Banker and Branch Sales Manager
AXIS BANK LTD.
Kolkata
05.2012 - 05.2024
Delivered exceptional retail and personal banking services to customers, managing transactions and wire transfers, ensuring accurate deposits
Coordinating with clients and risk management teams to investigate potential fraudulent account activity
Exceeded monthly sales goals for deposits by 15% through proactive follow-up calls with 30+ Clients daily and effectively utilizing cross-selling techniques to generate new sales
Developed and implemented branch strategies to drive revenue growth and customer satisfaction, resulting in a 20% increase in customer retention
Trained and supervised a team of personal bankers, fostering a high-performance culture and ensuring adherence to compliance and regulatory standards
Personal Banker
AXIS BANK LTD.
Kolkata
05.2008 - 04.2012
Deliver personal banking services to a wide range of customers, provide education on banking products, and lead consultative sales meetings to identify appropriate services
Conduct cross selling of banking solutions according to client financial goals, leading in a 30% increase in monthly close rates
Analyze customer financial documentation to determine credit risk for banking services
Collaborated with senior management to set performance targets, monitor progress, and implement corrective actions to achieve business objectives
Conducted market research and analyzed customer data to describe trends and opportunities, informing product development and marketing strategies